FedEx Ship Center

Paid for 2 day delivery. Live in an apartment complex, they could have very easily left my package at the front desk. Instead, they left me a note on the door, when I called to ask them to redeliver, they told me I could either meet the driver at the shell station or pick it up myself. I didn’t pay for two-​day delivery to have to go get
It myself. Just bad customer service.

I was to recieve a package coming from this facility today March 31, 2016. Said was on truck for delivery and they never brought it to my house. I will be filing a report with the BBB with this matter.

Use this location nearly twice per week. Never have had any issues other than they open a bit late ~8:30am and sometimes it’s even later than that. The people are nice.

Absolutely worst experience. My dad paid almost $ 100 on a Friday morning to ship a package (that contained my car keys) that would be delivered before 10:00 AM on Saturday. They never left a door tag saying that they had been at my apartment (which they are supposed to do), and when I called to ask them for help they literally would not take my call. I finally got to them, and stated my problem and how I can’t pick up the package because it has my car keys in it. They were incredibly rude and said that they didn’t have the gate code of my apartment. Great excuse, except my apartment doesn’t even have a gate code. FedEx people go through the main office. Meanwhile, I’m stranded at my apartment bumming rides while these people have my package. When I called the 800 number to talk to a manager, the manager was apparently unavailable. I have yet to receive any apology for my inconvenience, and they will not refund the money. It’s 11 AM on a Tuesday, and no effort has been made to get me my package. NEVER USE FED EX FOR ANYTHING IMPORTANT EVER AGAIN! Unless you want to be stranded, out of a good chunk of money, and disrespected.

Many FedEx call centers share this same 800#. (800) 463‑3339 Which is given to customers of the Fed Ex Kinko’s stores.
My problem started with an additional charge relating to a fax I’d sent earlier in the day, this charge wasn’t on the display when I used the fax machine at the shop. This is something I noticed on-​line while checking my card details. Talking to the clerks at the FedEx Kinko’s store was no help. The charge was an extra dollar. $ 1.00. It took twenty five minutes and six phone transfers to get to the bottom of this charge. One dropped transfer. A big circle from the store to FedEx Kinko’s CS, the revenue department then back to FedEx Kinko’s CS. The final associate I spoke too said that the charge was an authorization charge and it should drop in a few days. Awesome. She went on to apologize for the lengthy wait and say that her response is elementary information that any of the CSA’s I spoke to earlier could have answered.
$ 1.00 = 25 minutes of time. Terrible stats.