The UPS Store

I have only shopped at the UPS Store on University Blvd a few times. This is largely because all of the items in the store are grossly overpriced compared to the post office or any other store of this type in town. However, after today, I will never shop at this UPS Store again. I accompanied a friend who needed to have scans made. The cost for 19 scans sent to email? $ 19.00 (or $ 1 per page). My friend was shocked by the cost, but felt compelled to pay the clerk because the service had been rendered. We left the store and discussed the matter, and I suggested that she go back in and ask for a refund. We had no idea that there was even a charge for scanning. After all, everything is done electronically. It hardly seems like charging such an exorbitant amount is an incentive to conserve paper and help the planet. Paper copies, we discovered, are only 8 cents per page, but scanning is $ 1 per page? We went back inside and asked about a refund. My friend offered to delete the scans from her email, so that it would negate the transaction. The clerk, a young woman, said that there were absolutely no refunds in this situation. Her tone of voice was very nasty and argumentative. I then said, «Well, then my friend just wasted $ 19.» She laughed at that, finding it very funny. She then waved and smiled sarcastically saying, «Have a nice daaaaay!» I wish I had had the presence of mind to ask for her name, but I did not, because I was very upset on my friend’s behalf, and I was frankly shocked that anyone could be so malicious for no apparent reason.
I have worked in retail for years having dealt with many difficult customers, but I have never treated a customer with the disrespect that this young woman directed at my friend and me. I cannot understand someone treating customers with nastiness and sarcasm and then laughing at them. I find this completely unacceptable for any reputable business.