Big O Tires

I’m doubling posting my review of the Santa Ana store here, because what made the situation so great was Allen who works regularly at this store.
**Headed to the beach with a full vehicle and family from out of town when I had a blowout on the 55. After getting our spare on we headed to Big O down the street where Allen helped us get back on the road within half an hour. The price for the tire was a little steeper than I would have liked to pay because it’s all they had in the size we needed, but the customer service was worth it. They even had to muddle through the back of my car full of beach stuff but they took care of everything and quickly. The tire has a terrific warranty too, so I’m happy about that. He didn’t try to sell me more than I needed and he expedited our process because he knew we wanted to get to the beach ASAP. It was a bummer situation and he made the process as painless as possible. **
I’ve always been a Just Tires girl, but I’m forever converted. And because Allen was so very good to us, when the time comes for planned tire service/​replacement, I’m probably going to drive the extra distance to Tustin from Anaheim because we were treated so well. GOOD customer service is a very rare thing to come across these days, sadly, and Allen was exceptional. Top notch service from him and I will definitely seek it out in the future.

Went to get tires installed on my rims. Paid for the service. Went to put the rims in my car and noticed a large scratch/​chip on the edge where the installer used a metal pry bar to remove the tire he installed incorrectly to reinstall it. They didn’t even have the decency to tell me what happened, I had to discover for myself. Then David the manager said «It happens all the time, it’s unavoidable» which clearly isn’t true. Pay more for better service elsewhere.
The rims are $ 400 a corner too, so not cheap to get repaied

The plastic cover under my engine was loose and hanging causing a lot of noise when I drive. I brought it in. I explained the problem to Dave. I set up an appointment to bring the car back for the repair. Shortly after that, the plastic cover was repaired and he told me not to worry about paying because it was an easy fix. What outstanding customer service! They won me over. I’m a customer for life now. Finally, a mechanic that can be trusted.

Been here twice. Once to install new tires. The second time to repair one of those tires. Great service both times. They were really friendly and helpful, both times. Prices are competitive.

Once again, these guys are awesome! My daughter went there today with a tire that keeps going flat. They found a screw in it, fixed it and did not charge anything (we purchased tires there a couple of years ago). She was in and out in no time, treated very well, and called me to tell me how nice they were to her. Thank you, Big O, you guys are great!

Not what they used to be. I have been extremely disappointed these past few year. Ever since they converted the locations to franchise owned from corporate owned everything changed. They quoted me prices and then changed it. I feel the quality of the work has also suffered. I don’t feel I can trust them any more.
Do yourself a favor and go to Discount Tire. They have the best prices upfront and the quality of the work is excellent. I just switched over to the one in Fullerton (2341 Orangethorpe Ave, Fullerton) and I’m very happy now!

My husband and I called on Saturday to get a quote on some tires and were told to leave our number because they were waiting on a few people. Completely understandable. We waited but didn’t hear from them, so we took our business to Mountain View Tire and Auto Service just down the street. It’s Monday, and we still haven’t received a call back from Big O. Thanks!

I got a flat when I was driving to visit my sister in Irvine. Well not a full flat, but I noticed it was definitely low when I was filling up gas in Tustin. Luckily I was able to find a tire shop super close to where I was! I wasn’t sure I wanted to deal with a franchise but it was right there.
I was skeptical at first but after speaking with the manager, Adrian, I was confident her team would take care of me just fine. She was very helpful in helping me decide if I wanted to just put on a donut or see if the tire just had a leak that could be repaired. I decided to have Adrian’s team test the tire for a leak.
They were able to patch it up and get me on the road again. The tire was patched about 2 weeks ago and it’s holding air just fine now! I’m so happy Adrian and the Big O Tires team are so knowledgeable, helpful and capable!

**updated review**
Went to get a flat tire fixed, which was under warranty. They said they couldn’t «help» me with a quick tire change, the wait time being over 2 hours! I’ve come to this location for more than just tires within the last few years, and have always had great and timely service. But when I come for an actual «tire» quick fix, I was told I wouldn’t be seen/​helped until after 6pm. I understand being busy and backed up-​but there didn’t seem to be many cars waiting. Again, I know the usual service to be great and probably would have waited except I had a midterm that night and couldn’t risk not getting it back in time. Plus-​the procedure I needed done (pull out nail, plug tire hole with bond, put hub cap on), take 15 – 20 minutes max.
I took my business elsewhere. Disappointed with lengthy wait time reported, discouraged returning for future car service needs. After visiting 3 other places, was referred to Galaxy Auto off El Camino and Newport who fixed my tire AND break light in 20 minutes. They were also closing shop too, and took my car last minute. Stellar guys too.
Future Big O Tires people, be prepared for a lengthy wait. Even when I took it in for other auto services, it was busy and took anywhere from 2 – 4 hours. I guess that’s what you get for taking it to a chain location.

I was in the middle of moving when my tire blew. I had to leave my car and walk to Big O tires. Dave was working the counter and listened as I explained my problem. There were only three people working including him so no one could leave to help me. Dave could see how stressed out I was and arranged for someone to help me put on the donut so I could drive to Big O and get the tire replaced. He really came to my rescue and I don’t know what I would have done had he not helped me! He went above and beyond to provide the most excellent service!

I just wanted to say thank you so much to the whole team! I called in early yesterday morning because I had a flat tire and Adrienne was able to help me. I emailed her over my warranty information and dropped off the tire that was no good. By the time I got to Big O after work all they had to do was out my new tire on. Seriously only took about 15mins! Everyone was so helpful and what really impressed me was how respectful the staff was to ALL the customers. So thank you again for the amazing customer service! :))

I was long overdue to replace the tires on my secondary vehicle. Big O had the best price on the specific tires I was looking at coming in cheaper than any online retailer as well. Was in and out in 20 minutes. Very fast and friendly service, will definitely be back. Thanks David!

Great staff and great service. I have not paid so little for good tires, alignment, road hazard and nitro fill. I would recommend this place to anyone. When you come in, talk to David. He is super friendly and helpful.

i had done business with big O before and they were helpful and fast.
i had talked to James and he had me rolling again in no time and for a great price. Such helpful people there. they make it easy to talk to them and get what needs to be done. i will be going to big O tires now for all my car needs because of there helpfulness and care for the customer. thank you guys again James and David.

There was a time where Big O Tires was my go-​to for all of my car maintenance needs. Those days are long gone.
It had been a little over a year from my last visit to Big O. I went in a few weeks ago looking for 2 tires. I had to wait 20 minutes while the man behind the counter «helped» another customer & barked orders at the other workers. I have to say, you could tell he had a bad attitude from a mile away.
Once I was up, I asked about used tires, as I had bought some from this same location a year or so prior. He let me know they had no used tires. I mentioned that I had purchased some there & he abruptly interrupted me to say there was a change in management/​ownership followed by some snarky remark about the previous management/​owners. I said ok and reluctantly asked for a quote. He offered me 1 quote of over $ 300 for 2 tires, alignment & balance. He didn’t bother to check pricing on different brands or ask me a single question about my vehicle.
In the past, I have always had great experiences with management at this Big O Tires. They’ve always done whatever they could to lessen the financial burden of my car repairs, new tire purchases, & even oil changes! When I asked the man «helping» me about any specials, discounts or deals going on, he let me know that would just not be possible. He didn’t even TRY to be helpful in the slightest. By this point I could tell my business was not worth his burden, so I left.
I am kicking myself for not writing down his name because management deserves to know who is costing them valued business & treating their potential customers with such disregard. I understand that everyone is looking for a «deal», however most businesses at least offer weekly/​monthly sales. I wasn’t asking for free tires or labor… just to be informed of any deals that would allow me to save a little money, if possible. It was made very clear by the man behind the counter that assisting customers & offering a pleasant experience was out of the question. Honestly, at this point, I don’t care if I end up spending $ 400 on 2 tires, as long as it’s not at Big O Tires.

Came back in to have my brakes and rotors done. David had me in and out very quick and friendly. Super professional and sincerely tried to show care for my situation. Couldn’t be happier with my Experience and will return again to continue the maintenance on my car.

Good service is hard to come by these days, but the service I received from Adrian and David was phenomenal and I am very grateful!
I was sitting at Costco contemplating if the quote they gave me was a legitimate one. The problem is that they are so busy there that no one has a second to answer any questions you may have. I decided to give Big O a call and Adrian told me to come on over even though they were closing in 20 mins. I got there a few minutes before closing, but they stayed open. Adrian answered all my questions, found me the best deal and David put the tires on all in less time than me just waiting to get prices at the other place. AND they were so pleasant! Talk about great service!
I would highly recommend this Big O if you are in need of tires.

******Updated Review*******
Came back to the store, they fixed my car and manager gave me a refund. Thanks.
******Original Review*******
2 tires for $ 200 bucks. They also charged me $ 90 for alignment. But my car’s steering wheel is wayyyyyy off! They didn’t even say sorry, just say they will check. So disappointed.

Leak in the car. Sparks had to be replaced. They charged $ 100 dollar an hour service charge. It took 5 hours to do a simple job. There is new ownership. My entire family has been going here for years. Our entire family will not be going here ever again.

Can’t recommend, took 5 trips to get my car right.
Some background, almost a year ago I was in need of an alignment on my 2009 vehicle, as I had just got 2 new tires to match the pair that I’d already replaced on the car 3 months earlier. I am not the pickiest guy but I did shop around and compare several tires and prices, eventually picked a tire not many shops sell which was a Yokohama SUV tire.
Basic car care dictates that you always get your car’s wheels aligned to make new tires last and avoid trouble with uneven wear down the road. I showed up on probably a Saturday early and there was not a huge wait, but the guy tried to sell me a 3 year warranty, then a 2 year warranty, then finally just relented after I insisted I did not plan to have the car beyond another year or 15,000 miles. I’m like buddy, I just want a basic alignment. Eventually they sold me a 4-​wheel alignment with 1-​year warranty after coupon was about $ 100. One of the assistants working there was nice enough to explain to me that if I came in about every 6 months, and then right before the warranty was to expire, then that was the best way to make sure my car was always properly aligned. I thought… cool, good advice.
They also recommended a camber kit because one of my wheel’s camber was just slightly off, usually from hitting a pothole or some other obstruction in the road. And also wanted to «upgrade» my shocks for about $ 900 even though they weren’t due for replacement yet. Thinking long and hard about all of it I declined the extra work and the car drove nice for the next half a year as expected.
Fast Forward 7 – 8 months and apparently this place went through a change in management at some point. Different people running the place and different computer system, etc. I’m pretty sure. Went back to get my front shocks replaced, as they were scheduled for replacement and pretty spongy, rotate the tires, and also redo the alignment because it’s required to avoid problems after doing that sort of work. Paid about $ 700 for all work including the camber kit and thought I was all good at that point.
Noticed about 48 hours later the steering wheel was not aimed straight even after the realignment. The car tracked relatively straight on the highway without steering, so I didn’t worry extremely heavily, but decided to go back at my first convenience.
(2 weeks later)
Revisit #1 to ask to recheck the alignment, had left work early and showed up at 3:30 because this supposed to be their slow time. They turned me away saying, it’ll take at least 2 hours (they were not busy) and the manager seemed like they’d rather close early and go home.
(week later)
Revisit #2 showed up 7:30am on a weekend as recommended by the other manager, and were not busy again, but nobody was there to do the work. Said guy would be there at 9:30, I refused to wait 3+ hours to realign the car when not busy, so I left.
(week later)
Revisit #3 the same manager as #1 said they could do the work but the best guy wasn’t there, they could do it but he recommended coming back when the same guy was there who originally worked on it.
(month later… got busy and tired of the runaround)
Revisit #4 Monday I noticed my tires weren’t rotated properly when I had the front shocks replaced, the «good» tires were still on the back and was super annoyed because I could now see a much lower tread on the front than I expected, and starting to see some misalignment wear also! they agreed to do the work when I got there 7:30 on a Tuesday as recommended and weren’t overly busy. explained the problem and guy didn’t really remember me, scratched his head and said OK. they rotated and rebalanced my tires (extra charge for rebalance) and said we noticed one of the shocks went bad we’ll replace it and realign free but not today, we need the part and it will take the rest of the day, so come back on Thursday mid morning.
Revisit #5 Got there at the appointed time only to find the shop extremely busy. Already took time off and needed the work done badly, so put my car in and prepared to wait about 2 — 2.5 hours as explained. 1:45 later came back from lunch to see the work was only half done. waited 45 minutes for them to move it along and car was then on the alignment rack but taking considerable time. Asked for a time check how much longer were they going to be, they said 45 minutes but was another hour and 45. 4 hours and change total. last one out of there but car was finally driving and riding correctly. kicker was, they lost my warranty from when I’d originally bought the alignment and could I «bring it in» next chance I get? yeah I’ll get right on that…
All in all they finally did the maintenance work right, replaced the bad part (manufacturer warranty), and fixed the problems they caused but I can’t recommend this place much. I was wishing I went to the dealer at this point, as painful as that can be it was actually better than this.