We purchased a vehicle from Sean(Shawn) not sure the spelling. We have never experienced such excellent customer service from a dealership until we found Hall. Our second purchase. Sean went above and beyond expectations. They are the most honest and trustworthy dealership in Tyler. Hats off to Sean and can’t leave out the owner Mrs Hall.
Rebecca P.
Évaluation du lieu : 5 Tyler, TX
Bought my truck few months ago. I was very impressed and pleased with the absolute best customer service. Took my truck in for regular maintenance and i have to say customer service did not change they treated me like royalty, mostly I’ve been and will keep recommending people to Hall GMC not only to the dealership but to Nars Buenaventura as well. Thank you for making the purchase of my truck a breeze and for making everything else a piece of cake.
Colonel H.
Évaluation du lieu : 1 Tyler, TX
Poor customer service. I went in with a a/c work order from a year ago to inquire about the cost of having the repair done(I had spent $ 800 on other work there at the time and decided to hold off on the a/c issue). The service rep, Tim, made a copy of the original paperwork and said he’d research the cost and call me back later in the day. He didn’t so the next day I called gave my name and asked for Tim. the person answering said yes just a minute, put me on hold and then hung up. I called back and suddenly Tim was in a meeting(sure he was) and he’d call me back. Didn’t happen. Real cute. Hall GMC lost a customer.
Chad H.
Évaluation du lieu : 5 Tyler, TX
Brought in my 2007 Saturn Ion for some recall work. Was warmly greeted as I pulled up to the service bay. Work took just a few hours had my car back in no time. Very satisfied with the work done now and in the past.
George P.
Évaluation du lieu : 5 Tyler, TX
Had a bubble on a front tire on my Lucerne. Drove in on Saturday morning, was immediately helped, and Hall gave me a new loaner car and ordered the front tires. They didn’t want me on the road on a doughnut, and I greatly appreciated the speed and proficiency they demonstrated. Truly life saving!
Ksteffon H.
Évaluation du lieu : 4 Tyler, TX
They say once you purchase a car from a dealer, they are through with you. This is not my first rodeo and I will say Hall has treated me better than previous dealers when it came to service, and just that feeling that they care. When I take my car in I don’t get that sense of «you’re bothering me» attitude I sometimes get from past service department. I told the service guy that I needed tires and was going to another business to purchase them. He smiled and said okay. When I priced around, I realized that Hall was just as competitive as the retailors and I took it back to them. The service guy never pressured me and was very professional when I returned. I’ll be back!