IHOP

The food I had was OK. I had a Garden Omelette with a stack of pancakes as my side item (vegetarian-​friendly). I like that IHOP in general has many wonderful vegetarian-​friendly options on their menu.
I also like that the restrooms were clean & well-​maintained. As well as that they had multiple stalls.
This location wasn’t too busy or crowded for 9:30 — 10:30ish at night, but I hardly ever saw my server. I usually like being left alone so that I can read in peace, but I also like to be able to get in touch with the server when I need them for drink refills & for my ticket.
One weird experience for this visit: I usually like «sampling» the different syrup flavors available at my table. But in all bottles except for the «Old Fashioned», there was water in the top of the bottles. This water came out instead of the pancake syrup, which was definitely not expected or desired to pour on my pancakes! Upon a good shaking, the bottle of strawberry syrup was of acceptable consistency. The blueberry & the butter pecan bottles were hopeless, though. I left a note for my server to have those bottles changed out (since I didn’t see her for a while). But it made me wonder if a previous guest had topped off those syrup bottles with water as a prank (or if someone really bored was experimenting to pass time), since I have never seen that before tonight.
I would probably still come back to this & other IHOP franchises in the future, since they always seem to have new & classic menu items to try. The hours are also convenient for me, since IHOP is often one of the few places still open during nights when I may not get off work until 9:00pm.

Our first time this location and all real good. I had pancakes, eggs, sausage, and potatoes. Just right. Real good service and we likely will return as is close to airport where we maintain and hangar our Merlin N307PA. Thanks folks. Well done.

Everytime I come here I say I’m never coming back! Then when I do I’m even more disappointed than the last time! The service is crap! The food is crap! This time they brought the wrong pancakes with my order, the omelette was greasy & then when I finally got my complete order I found a hair in my omelette! I will admit another server & the manager attempted to make it right so… there’s something!

Tough one to rate. My food was very good, wife’s was not. Terrible out-​of-​the way location, poor service. Spouse was given the wrong order, and when they replaced it, her over easy eggs were instead hard fried with one of the two yolks broken and cooked. Waitress took our order and left us with an empty pot of coffee. She never checked back up on us until she brought the check. We flagged down another server for a coffee refill.

Not a good experience folks! Went for breakfast. Staff was really nice. We got an order of cheese sticks. They tasted pasty, not stringy like they were supposed to be. You could crumble the cheese into milky little crumbles between your fingers. They agreed to take that off our bill, we were satisfied, until my steak omelet came out with a long black hair (I am a blonde) in it! We were done, got up, notified the manager, and left immediately. Not going back ever again!

This IHOP is less than a year old. A town the size of Tyler could support two full-​size IHOPS. What we have instead is a micro sized 40 year old location, and this new, but far too small location.
Oh, it’s nice, new, and does not have «the smell» yet that goes along with years of frying bacon and eggs.
The service has been good, and the food is what I expect. However, this place is always crowded. It seems like somebody figured out too late that the place was built too small. So they added more seating and really made it cramped inside.
Arrive early or avoid peak hours and save yourself the hassle of waiting outside.

Customer service sucks. After we waited 30 minutes to give our drink order we waited yet another to order our food. Never got the extra dipping sauce I asked for. When I asked for a manager, she was very rude. I’d go to the other IHOP down the road. This ones a joke.