Bank of the West

If you like charges for everything including people who you give a check to trying to cash the check will cost you $ 7.50. Oh of course unless you open an account. The check is drawn on the Bank of the West account why are you charging is that even legal or just stupid?

WARNING. … I ADVISED EVERYONE NOT TO BANK WITH BANK OF THE WEST THEY ARE RUDE unprofessional. And they don’t honor what what they tell the customers when I open my bank account I was advised to get a direct deposit and I will not be charged a service charge I was continuously charge for pity charges. I also know if you have more than 10,000 dollars in your account you should not be charged for service charge. When I call to question the charges the teller was rude from the star I’ve dealt with this person several times I try switching branches for that reason everytime I call they would tell me it does not happen overnight a year and a half later I’m still with this branch because they’ve not send the request. When I questioned to tell her she said she would waive the fee for this one time as if she was doing me a favor I explained to her that it’s not a favor she’s doing me which is money that I am entitled to since I was advice I would not be charged a service charge when I have direct deposit. She continued to interrupt me and give me attitude she made me so upset I requested to close my account she said I could go ahead and pick up my money when I said I was on my way she says oh no wait you can’t you have to place an order for your money. I requested to speak to the branch manager. She told me why would I want to speak to the manager when I’m closing my account I advise her I would still want to speak to the branch manager as I wanted to. Branch manager was no help he quickly responded ok you could close your account I’ll have your money on Tuesday. I will be contacting their CEO Micheal .but I do advise everyone to please don’t branch with this bank extremely rude and unprofessional and they dont value customers

This is my neighborhood bank. So convenient. The staff is quite friendly and helpful. Even though I usually just use the ATM, whenever I go inside, I am greeted by name! My favorite employee is Craig Shaw. He is so polite and knowledgable.

This is one of the worst banks ever recently they were in another class action lawsuit for excessive overdraft fees. There practices are of money grubbing oversized banks that do anything but support the community at hand. I have left this bank and want others to do the same.
I suggest you all remove your money from this vampire like establishment and take I where people care remember and I stress that a class action lawsuit has been settled due to their abusive overdraft fees.

Took out a home equity loan, then paid it off prior to moving. I was told that I didn’t need paper statements because all the information I need would ‘always’ be online and available. It is not! The account disappeared after I paid it off. I didn’t get a 1098 I need for taxes. They say the amount wasn’t enough but that is incorrect. They are showing only one month’s interest for the whole year!!? Terrible service. They say an old phone number is for security? WTF? You can google my name to find my phone number. This bank is clueless. I’m closing my accounts and moving to a credit union.

Their tellers are polite but SO SLOW. I’ve been there at least 20 times in the last three months. SOOOOO SLLOOOOWWWWWWW.

They ate great and friendly. When no other bank would help me they did

This place is where I first started banking, and it is where I would hopefully like to end my banking when I grow older. My family has had their personal accounts and their business accounts here. The staff are respectful, if you have a problem or if there is a misunderstanding they will help you out. I accidentally charged something on a wrong account and they changed it up for me no hassle. The only thing I could point out that they could maybe work on is around 3pm is when the line gets long, maybe get some more people to run the booths. Just a suggestion because we just want to quick stop while on break. Other then that the place is awesome.

I’m a BofA long time customer but my BF is a BofW customer. When we opened up our joint checking account, we chose this location as it’s near his work. The service reps are friendly and there’s always parking.