Citibank

I am so frustrated with this bank especially whenever I deal with Raksmi Sharma this teller is never pleasant to do business with and I always spend more time then I should with my simple needs. The personal bankers are never around to help me with any issues like opening a new checking account or getting a debit card replaced. However, I am giving one star to the two lady tellers (I’m sorry I don’t remember their names) because they try to provide good customer service and are good listeners but overall it’s not enough to keep me here. Im leaving you Citibank and I will tell every person I come across not to bank with you because of this branch! You need to do something to improve the operation of this branch!

i called this citi bank branch for setting up an appointment for me to open an account. My appointment was set up with Albert NG. When i went in and he asked me for help i told him i m looking for Albert he said this is me and went to his office told him i have an appointment with you. He didn’t had any clue what’s going on and refused to serve me saying i have peoples coming in, i don’t know about this appointment stuff like this. So i had to say okay and walk out. And here i am writing this review for him

This is actually correct info. In effect April, over the phone customer service gave me false info.

I went here to open a business account and the staff members were very helpful and made my experience pain-​free! Highly recommended.

I agree with the bad reviews, samething happened to me, and not just one problem, multiple problems. They were nice and polite people, just don’t know what the hell they are doing.

Citibank isn’t that bad. I came here to open a credit card and had to wait for a person to finish up before helping. Great service, friendly staff, and nice blue décor! I think it’s pretty great!

Too many problems with this bank! I HATE IT!!!

The WORST customer service. Those young female tellers NEVER smile AS IF they are too cute to smile. The branch manager (David Jung) is an idiot and cannot do simple math (65,000 * 2% /​3 /​30). The idiotic manager said «$ 2 or $ 3». They only care to take your money no questions asked BUT too many questions when you make large withdrawals. I have been their customer for 4 years and sadly because the branch manager is rude and plain stupid, I will be closing my account with them. They have sucky interest rates anyway.

This is by far the best Citibank Branch! Loads of parking, safe ATMs and a staff that truly cares… especially the manager. I have a home equity line of credit that was suspended and the credit line reduced, due to the declining market value of the homes in Union City. The manager really went out of his way to help me by contacting the division of Citibank that was responsible and showing them that my house was not under value, and that they should restore my line of credit… which they did! YAY… Thank you Citibank West (Union City).

Stay away from this branch. We used to have Citibank and I can truly say they suck. They rape you on stupid fees. One time one of their tellers accidentally withdrew money from our checking account. It took a few calls to customer service to figure out what happened and a few days to get our money back (meanwhile our rent check bounces and we are stuck with more fees).
Another time our account was locked because of a -$ 20.00 overdraft. We were required to visit the branch on person. Not sure why since they don’t even verify your identity. At one point the bank manager had authorized to unblock our account. Or so we thought. We find out a couple days later that the bank manager forgot to process this. Totally unacceptable! The bank manager is a jerk and does nothing but sit on his *ss all day and talk on the phone.
Do yourself a favor and bank somewhere else. Now we have Wamu and have had zero problems.

Safe place to use the ATM, friendly staff, small branch… good for your quick in and quick out banking needs.

Great fast service with friendly staff.