Lowe’s

Bought DW on line, was supposed to be delivered May 26^th. By the second week of June no DW. Called 5 times every time a different excuse. Had to go into the store and speak to manager to get it straight. FYI they used to pick up old appliance for free but after all the trouble I had they wanted to charge $ 50 for removal.
Ex customer.

This store has the worst customer service ever.
They are extremely rude and if you need any type of assistance, chances are that they wont help you at all. And if they do, probably bring some coffee or donuts because the waiting time will be 35 to 1 hr 14 minutes in a not very busy day such as Wednesday at 2:00 pm.
Employees will laugh in your face, that i found extremely rude. Some training will be ideal, about customer service and manners. I will not recommend this store at all unless if there is not other option at all. The assistant manager Carlos will benefit from a management and customer service training course too. Lori needs to get laid more often. She was soo snappy today.
Leslie needs some customer service classes asap.
Something good about this store in this location? It’s always empty and in somehow kinda clean.

There are two parts to this review one is for product line and the other is for installation.
Summary of the total experience was just ‘ok’.
In the case of the products that at Lowes over HD especially since they tend to have more on display and they are more ‘stylish’, which I know is subjective but it’s why I would drive 30mins to Union City over going to HD 5 mins from my house. The people I interacted with from the store were nice though specifically in the specialty Dept’s they didn’t seem to be all that knowledgeable on the products or the system they were using. However, they were polite and tried to help. Most of my issues were with the Contractor company but Lowes should be ultimately responsible.
In my case was ordering a storm door that had a custom color and roll up screen. There was no one in the dept and the call button was broken so I had to search to find someone who used the phone to call over the PA system. After waiting 10 mins we walked up to the Customer Service desk and asked again. They called someone directly and told us someone was on their way down. We mentioned the Call Button was broken and she noted it down. After waiting another 10 mins in the dept someone showed up and after a brief conversation of mainly him not being able to answer any of our questions he admitted he was not from this Dept. At this point it’s been 45mins to an hour in the store and all we were able to do was put in an order to have the installation team come out and measure the door frame.
The installation part of the review:
I was told that I would hear from the installation company (3^rd part contractor) in a few days. After 5 days I tried calling the store but could never get anyone on the phone that could help me it was pretty much a big circle of getting the customer service and being transferred and being sent back to customer service. I stopped at the store on my way home from work and again no one was in the dept and the call button was still broken. I went to customer service and the Manager had gone home for the day. I tried again on Saturday in the middle of the afternoon and still no one in the dept. The following Monday ~8 days after the order I heard from the Contractor company and they schedule someone to come out that week in the evening 6:30p — I raced home from my office on the Peninsula and they were a no show. Another round of calls to the store to no end and the installation people called again 2 days after the no show. We rescheduled for the Friday that week around Lunchtime. I arranged to work from home and they were a no show again. I called the store and finally got a hold of someone in installations that followed through and I heard from the Dept who apologized and gave me a discount and assured me things would go better from here forward. The contractor company called again scheduled a time on Friday the next week at 8am. They took measurements (which took all of 5 minutes). The next phase is the estimate for installation which was handled by Lowes directly and heard back on that cost on Saturday. This is now a full 4 weeks after my first began the process.
After careful consideration I decided to cancel my order and go to Home depot and try my luck there. If it took them 4 weeks just arrange an simple measurement and now it would another 3 weeks for the door to arrive and then make arrangements with the same 3^rd party contractor company to install the door. It just seemed like they really didn’t have the process coordinated or worked out completely yet and I had to be the one to constantly pull and push them to keep things moving forward. Also, the lack of people with training in the Department to assist me was and is a disappointment.
I am giving them 3 stars instead of two since I spoke with the Manager and they are working to rectify the issues and staff the Department. I have not been back to verify this yet but I plan to return in July and if the things are the same I will change this to two stars.

Totally under staffed — horrible customer service. I should say NO customer service. It was painful to shop here. Also, when did basic masking tape price increase? I roll of masking tape — the beige basic model is $ 3.50??? I checked after and it is only $ 1.99 on Amazon… With those prices they should be able to hire staff and pay a living wage. Not impressed!

I don’t know why customer service has been reduced to this mockery. it took 30minutes and 5 calls on the intercom, but even that was insufficient to get someone to cut window blinds to spec. I could have spent tons of money in the last 30 minutes, but instead, Lowes lost yet another customer to Home Depot or Budget blinds.
The store is empty and the attendants are basically uninterested in helping out. You make the Home Depot look good. I’m out, and you won’t see me again.

Just tried to get some phone support from this Lowes location about what type of sand they carry. Spent a total of 30 minutes being transferred to various departments and being hung up on or forgotten on hold. Apparently a question about the products they carry is beyond the pay grade of every person within reach of a phone. Won’t be coming here.

Lori must have woken up on the wrong side of the bed this morning because she was very snappy and rude. She was not welcoming at all. I asked a simple question and she was so rude!!! Lori needs to take a class on customer service. She has none. Even if your having a bad day, greet ur customers, the least you could do is say hi. Or say bye. Say something other than giving me a short answer to my question with an attitude. Maybe lowes is working her to much. Lori, get some rest and wake up on the right side of the bed. Have a good day!

We had gone to shop a front door at the Union City Lowes, since the specialist promised «An InStock, floor model front door» was available to ship to home in 2 weeks. The price was excellant, $ 394/​-​. We decide not to change the style, since the price would go to around 1500 $ and a 3 — 5 weeks wait. After 2 weeks, I call up Lowes, the customer service person says there’s no information on the delivery of the door. 3 weeks later, they say, that the vendor does not ship this product to the west coast, and we will have to order another door. I had gone to Lowes instead of Home-​Depot, because they promised the door delivered in 2 weeks. Well, learnt my lesson, it’s best to go with the best in the home business «Home-​Depot», atleast they know, what’s in stock and what’s for sale.

If I can give a negative star I would. Couple months ago I shopped in Lowes at Union City for toilet we ringed for help we waited for half an hour nobody show up. Today we are at the self cashier I we found an item marked as $ 3.98 but when we scanned it cashier shown $ 4.98. So we pointed this out to the cashier but she said she can’t walk away to check. Then we waited and waited nobody show up, so we just put the items away. No service at this store!

I went to this location because it close to my house. I went to buy some paint and get some information regarding the paint. I would not go back. The customer service was so horrible and instead of trying to help you the employees including the manager will just stand there talking, eating, sitting on the counters. I was truly disappointed in my experience there.

Stopped in today to buy paint to be used for our new bedroom. Walking up to the paint kiosk area, there wasn’t any staff so I found some help from a young gentleman restocking some shelves in a neighboring aisle.
He wasn’t very friendly, if anything he seemed a bit annoyed that I asked for help, weird.
I proceeded to tell him that I needed a couple gallons of the HGTV Sherwin Williams brand. Although Brian wasn’t the most personable person, he seemed pretty knowledgable about the different paint options and choices.
He was able to create the first gallon with no problems, but encountered a pretty bad spill in the middle of making the 2^nd batch. Because it took longer and there was a slight wait time, he discounted our second gallon at $ 20.
Very shortly after getting our paint we were able to check out, nice and smoothly.

Hands down, the worst home remodel experience ever.
Do not – under any circumstances – work with Lowe’s Union City if you expect any level of competence, attention, or customer service.
Our remodel, which they demanded we pay for upfront, went close to 3 months overdue. A small sampling of their colossal ineptitude:
— Repeatedly delivered the wrong materials and service, including the wrong dryer THREE different times.
— Totally botched our counter installation. They delayed installation by more than 3 weeks because the papers sat on someone’s desk.
— Next, they sent an installation team that butchered the counter install – it was so bad, the contractor who was sent to install the backsplash refused to do so because the counter was unsafe. The counter broke when they tried to fix it.
— Totally ignored our calls, texts, and emails over a three month period. We had to resort to driving to Lowe’s (an hour each way) just to speak to the person who was supposed to be handling our remodel.
— At times, they lied to us as to when they were actually in the store handling our job.
I could go on forever. Terrible experience. The only redeeming part was when we demanded our money back and washed our hands of them. Never again.

During a home remodel we visited Lowe’s looking for bathroom fixtures and a whole house fan. For the fist 20 minutes we were there we were totally ignored by staff. We approached two different people, both of them told us we would just have to wait «a few minutes» for someone to come help us. Another 15 minutes went by and no one showed up. I finally asked someone if anyone was even slightly interested in helping us. (I was more than a little annoyed!) Finally, someone showed up. I had a question about the light fixture I had selected. He didn’t know the answer, since he was the manager, not sales staff in lighting. We asked for information about whole house fans and were told we would have to speak with their contractor who would come to our house and tell us what we needed and how much it would cost. We took the contractor’s contact information and left the store.
When we called the contractor, he made an appointment to come to our house. He did not show up. We called again. He came out, looked at the attic space and told us he would get back to us with a quote. We never heard from him again.
The store is poorly staffed, poorly stocked and customers are an inconvenience. We have spent over $ 10K on materials for our remodel but not at Lowe’s. We won’t be going back… ever.

I love Lowes!
Been a customer for a long time and I always make this my go to before most other hardware stores. Staff really know their stuff. Shout out to the guy in paint. I didn’t get his name but he is in a wheel chair and don’t let that stop you from asking him for help! He is awesome and VERY helpful, Always. He has been there for a long time too. He was very helpful when I went in there asking about paint for my bathroom (I had no idea where to start!) he was great and made sure I had all the supplies I needed.
Everyone there is cool tho. I’ll always shop here for my house, yard, interior home improvement, BBQ, Christmas décor, and what ever else I need!

We’ve been shopping at this Lowe’s ever since they opened since it’s the closest hardware store to home. I’ve always had good experiences here so I’m surprised at the poor reviews.
Came here yesterday to have keys made using the new do-​it-​yourself key duplication kiosk right next to the self-​checkout stands.
It worked great! The keys that were duplicated worked beautifully first time. BTW, having keys made the regular way at the «keys desk» are never right, every time I’ve had to come back 1 or 2 times to have the keys re-​grinded. I highly recommend using the kiosk.

First major remodeling had to pick out tile etc. The staff was very helpful and a big thank you to Asad (spelling) he was wonderful in helping us get everything we needed. We will be back for our next tile project !

I experienced one of the worst online ordering and customer service here.
I needed a shed. The Lowes website said it had the one I wanted in stock at my local store. I went to the actual store with the understanding that the «one available» on the website could be inaccurate. I went straight to customer service and gave the item number. Instead of receiving help, I was told it was the last one outside on display but they would get three in a week. I was not upset because I came to the store with that exact understanding.
What upset me was the shed I wanted was not on display when I went outside to take a physical look at it. I walked back to customer service and this time they called someone to help me. We couldn’t find the one available… Man, customer service was quick to blow me off. I should have taken the hint. Shame on me.
I ordered the shed for let’s say 250 bucks from
via phone. Four days later, I get junk email advertising the shed for 75 dollars less. I ask for a price adjustment but was told I would have to return and repurchase to get the cheaper price. Not a big deal. We handled all that on the phone. I got Tiffany to speak to a store employee to measure the box to ensure it would fit in my SUV. After being placed on hold, Tiffany advised me the exact dimensions of the box provided by the store employee.
I was told three were in stock by Tiffany and confirmed by the store so I can pick it up in 1.5 hours (I did confirm my store). I thought great! But based on my previous experience, I would allocate them 3 hrs. and call before I drive there. Good thing I did.
I called 3 hrs. later and was told my order was canceled. I was like «WTH!» I asked when was someone going to inform me my order was canceled? They told me someone SHOULD have called me already. I was puzzled since there were three available when I placed the order. The lady told me they never had three. Man… This was super frustrating. I told the lady someone physically measured a box for me 3 hrs ago! She asked for the name of the employee and of course I didn’t have it. Long story short I spoke to a manager name Dan (60 percent sure of the name, but I honestly may be wrong). He told me he would figure it out and call me in 10 – 15 minutes max.
Once again, I gave them more time. I gave him an hr. I called back and asked for a Dan. Guess what? He went home for the day. I spoke to a manager named Michael or Daniel (I think). Daniel advised there were only 5 managers at the store and he was the evening one. I had to explain my situation to Daniel from the beginning with less details because the manager that was suppose to call me back decided to go home without following up with me.
Daniel offered me a good discount for my troubles. He said he would call me in 7 days when he got the shed in stock. He was going to end the call but I asked him how he would call me without asking for my number. He said he had it. He probably did since he has access to my order or he just blew me off. Who knows?!
Well, it has been 2 weeks. No call. To be honest, I don’t expect one. This was one of the most horrendous experience I went through with retail. I will never use
again. I will avoid Lowes and use OSH or Home Depot as long as possible.
What grief!

We were in the area and decided to do some Black Friday shopping
Ambiance: the layout is more or less the same as that of the one in Fremont, except lumber is on the right. Despite it being Black Friday, everything is still fairly neat. Nothing is on the floor and everything is still in place.
Service: This being my first time at this lowes, and I not being a fan of tools, I have no complaints about service. I did notice that there do not seem to be a lot of employees around, which might have contributed to complaints other customers have had.
Overall: i am impressed by the selection and cleanliness but ambivalent about the service.

We shop here a lot and they are always very helpful.
We got our weber grill here which is amazing and the wife has gone crazy with solar lights for the backyard.
Just got a new washer and dryer. Thanks Annabel for all of your help. She was «johnny on the spot» and made our purchase easy. If you need help with appliances seek her out.
Now we are crossing our fingers for an earlier delivery time.

Such bad service here. I came here to get keys made for our mailbox at work. I have a couple complaints about my visits here.
One, the person who supposively makes the key was on a 15 minute break which turned into 30 minutes since I waited.
Two, had to return to the store more than once, which I still have to go back to get new keys since they still do not work.
Three, workers seem unhappy since they have a mad/​frown look while they assist you.
Hopefully a different location of this store will be better and helpful.