Hilton Los Angeles/Universal City

Came for a banquet for the first time. The banquet rooms are huge. They charge $ 8 for parking with validation. The banquet bar overcharge like crazy! A Heineken bottle was $ 11. I walked to the bar and I got two pints for $ 8. If you ever come to a banquet here, make sure you get beer and drinks at the bar. Food was catered so Hilton had nothing to do with it.
Café Sierra is legit!

We now checked out of Hilton Universal and staying the next two months at another hotel. No sincere apologies. Just people telling us why we are wrong to be upset. Maybe you should listen to your customers, instead of talking over them. I’m not a unreasonable person, but when you are unreasonable, I will not back down. I don’t stand for the take it or leave it attitude, when I’m paying for something. I will leave it every time, and make sure I’m heard.

This is our 8^th stay at this hotel. The location is extremely convenient, very near several main freeways, the studios, and many local attractions. Both the hotel commons area and the guest rooms are always very clean, the Roma are quiet, the beds are comfortable, and the hotel staff is extremely friendly and accommodating. On the few occasions we’ve had any issues, they’ve been immediately rectified and management has gone above and beyond to make things more than right. We always get the feeling that they truly care about there guests. Love it here!

My stay was not to good. I asked for a room on the higher floor levels, and got stuck on floor one !!! It smelled so bad in the rooms, and my pillow cases smelled dirty. The employees are very rude and make you feel like your annoying them. I went to get coffee in the lobby and the guy working at the coffee shop had the worst attitude! I asked for more milk in my coffee & he rolled his eyes. Then, said excuse me (because I wanted my coffee heated up because it was cold) and he said «what now?!»
That guy is very rude and is lucky it was early in the morning because I would have definitely would have asked for his boss!
So overall I did not like the hotel.

Checked in here for the weekend. Place is conveniently located close to universal city walk and studios. Our room is spacious. 2 queen beds on the first floor. Parking is also spacious and lots to go around. Pool and spa is warm at night and perfect for night swimming even during winter which to us was last weekend only. Really enjoyed walking around at night in city walk and also their café sierra is to die for. Buffet is $ 54 per plate but its worth it!

Hotel was underwhelming and is currently surrounded by construction. There are some things the hotel needs to work on. I stood in line for almost 25 minutes just to get checked in. Clearly the front desk was not on their game. They were friendly but incredibly slow. The elevators also took much longer than needed. In the room, I’m sure the shower head had never been cleaned. There was so much mineral buildup, the few streams of water that managed to come out sprayed all over the place. The coffee maker was also on its last leg. I had to turn it on and off 3x to get it to sputter out a few drops.
On the positive side, probably the most comfortable bed and pillow! I slept like a baby.

How could you complain about a Hilton across the street from any theme park? The location is literally across the street. Just a stairway across a bridge and wallah! You are now at Universal Studios Hollywood. Although not modernly updated the rooms are comfy enough and worthy of the price. Carpet and bedding are premium here.
Billowy down comforters and the kind of beds that Zsa Zsa Gabor Snores on. Super view of the theme park. Hot water was no issue on our stay. Also, I think they may have fixed the elevator problem everyone keeps ranting about. I kinda like these old 90’s businessman looking hotels. It’s not the Ritz it’s not updated like the Hardrock, Redrock Casino or The M in Las Vegas but it is still relevant and substantial.
There were all the amenities that one would expect in a Hilton. Executive furnishings, fridge, robes, a ton of towels, phone charger/​clock/​telephone, hair dryer, coffee and nice toiletries. There are a decent amount of channels on the tube with pay movies on demand. With really no complaints to be made, it really is just another clone of every other businessman hotel with good service. The location makes it premium.

Clean rooms and great service … service is so good that they even offer a shuttle bus even to the studios entrance is just 2 or 3 blocks away … we took it since we didn’t want to walk lol.

Nice property and good location. It’s a bit dated. I understand they are about to go through an update so that will fix alot. Good location with easy access.

I have very mixed feelings about this hotel. The location is excellent if you are going to universal studios. They share a free shuttle with the Sheraton to universal studios so the nearby Sheraton is another convenient option that I didn’t know to look into.
First the really bad. The elevators are terrible. It was common to wait for 10 minutes to hop in a very crowded lift. Popping back up to your room is an incredible time consuming hassle. The staff, while nice, seems very disorganized. I think some training should be done for hilton policies for diamond members such as they didn’t understand that 4 year old kids are supposed to eat free with their parents. There was a lot of confusion at breakfast that was ultimately resolved by a quick google search which I showed them but it left a bad taste in my mouth. The front desk was also pretty disorganized. My sister in law and I both have diamond status. I don’t expect an upgrade but I was surprised to learn that my mom in law (without status was upgraded). Did the same last name confuse them? Also my sis in law booked two rooms and requested a connecting door so her 5 and 4 year old weren’t down the hall. They did not receive the first night. Not sure if it was resolved on the second night. Is there an unusually high turnover rate in the staff? Not all staff was poorly trained, the concierge was excellent.
Now the good. Food at breakfast for the full buffet was excellent. We had plans so we did not do the dinner buffet but the spread looked remarkable. The beds were very comfy. Overall, I think this place has a lot of potential because everyone we meet in the staff was really nice and they tried to be helpful. Management should do more training on the hilton policies or they should add an executive lounge with free drinks so you don’t care or they should at least resolve the elevator debacle!

There’s something about being one of the only games in town that allows you to make your own rules for what constitutes quality.
Just like the movie studio across the street this hotel builds a façade of a nice place but when you take a look behind the wall it’s really just a basic hotel with a very high price tag.
The bed and shower is nice but that’s it. The elevators are a joke. They are slow and when you get on they just randomly go in the opposite direction from what the light outside indicated. They are so messed up that they have added a letter in the room under the glass on the desk that basically says they are aware their elevators suck and someday in the distant future they will not suck.
In order to get from the parking garage to the room elevators you must walk the entire first floor including a stroll through a buffet. Very odd.

This hotel is amazing. The interior is no joke, the reception room especially. The design is incredible, like the ceiling and as well as the lights. Our team was satisfied with the amount of food at the buffet.

I stayed at this hotel for a wedding o we the weekend. I booked few days before the vent due to the uncertainty of going at the time. My brother called and got a rate 2 days prior around $ 280 for a room. We book 2 days after that rate was discovered and it jumped to $ 325. They would be issue if any discount for the wedding or AAA. I was quite upset. The only positive was free wifi. We ended up stay an extra making our stay 3 days, yet no reduce rate.
More than the rate that was upsetting was the actual hotel. For the prices they charge, I expected a much nicer hotel. The hotel is a bit run down and dated. There are much nicer hotels in the area for this rate. 4 stars for the hospitality of valet and service. 2 stars for the rate and hotel quality. At $ 28 for parking, you may want to consider an über.
The wedding reception hall was large and quite nice.

Nice hotel. Rooms are standard, nothing out of the norm. They did, however, leave 2 nurse toothbrushes and travel size toothpaste. I thought that was a nice touch.
Would stay here again for sure. The staff was very helpful.

Huge hotel situated literally at the entrance to Universal Studios tourist area. Great customer service throughout the stay and very nice breakfast buffet in the restaurant. A bit far from much else and takes over an hour to get to from LAX– and that was at 10 pm. If you are going to the studios I’d recommend, otherwise not a convenient location to much else.

So, I’ve stayed twice this year at this hotel. The 1^st time was in June, and the bottom floor was still under construction. The elevators were slow but that to me was a small inconvenience when you have such great service at every turn!
Thanks to this experience I became an Amex Hilton member, specifically thanks to the amazing service that Linda at the front desk provided me throughout my stay.
Thank you so much, Linda!
Also, Maria in Room Service and Juan at the Pool bar/​café.
I again stayed here a couple weeks ago. It was a good experience. I did have an issue with the room service staff, spoke to the supervisor and I was happy with her resolve. Therefore, I will not hold this against them and try again in October.
Great place to stay. Def recommend if visiting universal studios

Typical Hilton located in the heart of universal city walk area. Walking distance to everything. It’s very touristy.
The breakfast is pretty good. It has an Asian theme buffet serving shrimp dim sum.
We had issues with checking in at the HHonors line because the entire system was down. The elevators are also incredibly slow. You have to wait foreverrrrrrrr for the elevators to come up.
There was only one person working at the bar by the pool and he was also incredibly slow. The pool is a little small. I saw some kids in there and would definitely not go in the water.

I stayed in the hotel for four nights, it’s a beautiful place, very nice staff, even while undergoing renovations.
The room was as expected, clean, and everything in working order. There were no sheets for the sleeper sofa, and I had to call three times to get them. We never had turn down service, although, one night a woman knocked on the door and handed me two pieces of candy.
The pool and hot tub were great! The cabanas are first come, first served — but aren’t cleaned after each use. We cleaned up after other guests every day.
The continental breakfast is great, you can upgrade to the full buffet or order from a menu at an additional cost.
The price for parking is ridiculous! The fact that for five days and four nights the same two vehicles were parked in disabled parking (which is free) seemed odd to me.
The bell man Daniel was great, he remembered our names, and was genuinely interested in how our visit to Venice Beach was.
The Valet took great care of my vehicle!
It’s the more expensive hotel near Univeral Studios, and worth the extra expense. However, I do believe they should offer significant discounts or free parking during renovations.

Stopped this Hilton for the buffet but I felt like I was on a mini vacation than just having dinner. The venue and staff just made it very welcoming and it was a refreshing change of environment from home. I felt like a tourist for a brief period and was glad I made the trip out through the la traffic even though it was Sunday! This hotel would be the most convenient and comfortable place to stay if you plan to go to universal studio.
This hotel is perfect for weddings. It had a nice gazebo, the hotel accommodates for large weddings, and located off a nice view from the Hollywood hills! My best friend got married here and I can remember like it was just yesterday!
After we had our dinner, we had to walk off the buffet and so we walked straight across a bridge to city walk which took us less than 10 mins: It was a perfect night for a stroll before the weekend was over.

Meh — it’s a mix of good and bad here.
The good:
— Close proximity to Universal Studios Citywalk. It’s literally just a 5 – 10 minute walk up a hill from the entrance of the hotel.
— The rooms are clean and comfortable. The beds are also pretty good.
— Room service folks are friendly and punctual.
— Relatively easy access to major highways and roads
The bad:
— There’s not a whole lot to do here other than Universal studios. I guess you can rent a car or take a taxi to Ventura Blvd. if you must.
— The water pressure in the hotel was lackluster.
— The hotel restaurant kind of sucks. Given how crappy my french onion and stuff shrimp dishes were, it seemed way overpriced, even for a hotel meal.
— They are doing work on the elevators here and as part of the renovation project you can be sure you’ll spend a lot more time than you want to when it comes to waiting for one.
Long story short, the place served its purpose for me for my recent business trip. I’m not sure if this would be a place I want to stay again unless I had no other choice but at least I slept well — which is ultimately the most important thing.

Todo es tubo muy bien y genial, el servicio excelente.
La atención del personal estuvo ideal todo nada de que hacer cumplan.
La comida excelente.
Los cuartos muy limpios y todo muy bien