Wingstop

This place has good wings, but kind of pricey for the quality you get. I had to wait almost an hour once for wings, and I don’t really know if it’s worth it. Do not order online because the wait time is not correct.

Two stars for service. We live on UH and enjoy the taste and quality of WS. At one point we were ordering every other weekend. Unfortunately the last 4 – 5 times that we’ve attempted to order we were placed on hold for over 5 minutes or they just never answered. I would estimate that our average order is about $ 25-​$ 30. Granted we usually order on Friday or Saturday but that is NO excuse. We’re close to throwing the towel in… the owner needs to see this and improve his/​her operation ASAP.

Wing stop is the worst. When we went in you have to order and wait 20 mins for an order of boneless wings and fries. We ordered hickory bbq, garlic parm, Hawaiian, and lemon pepper. What the dont tell you is that some of them are dry rubs and not sauces so the lemon pepper and garlic parm just tasted liked extremely over seasoned chicken that needs sauce. The hickory bbq was quite spicy which was an unwelcome surprise. The Hawaiian was watered down and tasted more like watered down pineapple than anything else.
In addition to the bad wing experience. The fries tasted like Snyder bbq chips with the seasoning which was weird because they werent supposed to be bbq.
Also they did not have a baby changing station which is super inconvenient and such a hassle to change your kid without one. Overall i wouldn’t recommend to anyone and would rather wait to have wings during bw3 wing special night. Dont waste your money.

I made a stop here to bring some food home to my house on the west side, since I was on that side of town and after having experienced the Mentor-​on-​the-​Lake location many times growing up. I pre-​ordered online with a request that the order be ready 2 hours later. When I arrived at the restaurant, the order was «lost» which took 5 minutes to find the paper, that got tossed on the bottom of some pile. Additionally, because of this, it took another 30 min for my order to be ready, since they had customers waiting already. I was not upset about waiting my turn, however I pre-​ordered to avoid this delay.
Once my order came in, I double checked the wings and noticed that I was given the wrong 2 sides (beans instead of fries). The cashier refused to correct this for me, and said I could purchase the fries if I really want them.
I will not be going to this Wingstop location again.

We have only order here once because we ordered boneless and got regular bone wings and they were pretty small. Also the employee I spoke with when I ordered wasn’t very courteous. We prefer Buffalo Wild Wings.

Today we visited Wing Stop on Mayfield. The online ordering process was easy. However our order was not correct! They attempted to fixed and still got it wrong. While the cashier was polite about it. She seemed as though we were bothering her. It’s Sunday and no football games are on their TVs. Smhh

My first time going to Wingstop. The atmosphere and service was great but you can’t eat that. I didn’t really like the food but it was my first time going there. You can get the exact same wings ordering Pizza Hut’s dinner boxes and you get a lot more food along with the wings. As for me, no more visits but I do hope someone else’s visit is tasteful.

I was happen to see this back in the neighborhood, but the longer this place is open the worst the service is. Why place an online order if I am going to have to wait 30+ minutes for my order to be ready? That is not pickup service. I ask a question, and the female with the terrible attitude ask for the name on my order and never answers the question. Wings have always been great, but more frequently I hear others bringing their food back or expressing immediate dissatisfaction. Previous manager demanded and delivered professionalism and perfection on all orders and interactions, but I have not seen him in a while. This is a neighborhood spot so my family has frequented this location before the renovation of cedar center, and now. This place unfortunately is getting to become more of a hassle to continue patronizing.

Very efficient! I ordered online, went right in and got my food. The chicken wings were cooked perfectly! I will definitely make this my regular take-​out wing spot.

Awful. Everything is awful from the staff to the food. Flew back in to town landed and went there because it was the only thing open. The lady who took our order was incredibly rude. They asked us when we ordered if we wanted ranch — we said yes. When we got our order (after people who ordered more than us and were behind us in line) they told us they didn’t have ranch. The manager listened to this lady speak rudely to us when we asked why we did not get our order. This is the third time I have had an awful experience there. The first time they gave us our food and half of the order was wrong. I would NOT recommend this wing stop to anyone.

I use to frequent Wing Stop in Arizona but I hadn’t been to this one yet.
I had a great online order and pick up experience. My Gamma wanted wings so wings is what she received. The website wasn’t as easy to navigate but once I figured it out the wait time was reasonable and Gamma said the wings were good. Next time I want wings I’ll definitely go here.

Horrible service!!! We ordered our wings online tonight, which we have done one time before with no issues. We got a family pack with 40 wings and we could pick 4 different flavors. The family pack came with fries, veggies, and 4 different dipping sauces which we could pick. I received a conformation email that had a pick up time that was 20 minutes away. We waited the whole 20 minutes before we left the house to assure no waiting issues. My husband got to Wingstop and sure enough the order was not ready. No big deal… Well after another 20 minutes the order was finally ready!!! I’m pretty sure that our order was either forgotten or they didn’t realize that they had an order in. He leaves and arrives home to our hungry family and takes everything out and realize we have 30 wings not the 40! Umm… Yes we are starving and dinner is already running late! We get on the phone and just make some promise to give us 40 free and hang up on my husband who was being friendly and not calling to yell as he’s mid sentence explaining that won’t solve our problem because it would not feed all of us. He calls back and then tells us to bring EVERYTHING in the order back!!! At this point we are floored by the lack of customer service. He packs up everything and shows up to wait again (thankfully not as long). They threw out the whole order and they pack up all our wings. We were informed that even though the online service told us a pickup time, that doesn’t apply on a Friday night. Well sorry our crystal ball was broken and we didn’t know that the online pickup time is just kidding! The wings finally arrive… Over an hour from when they originally were supposed to be picked up. We thankfully had our wings. However, last mistake we found was all incorrect dipping sauce!!! At this point we said, «who cares» and finally filled out tummies!!! What a nightmare!!!

Not so impressed
Clean place. friendly service
Visited during lunch few ppl in front of me not busy at all.
Ordered 10pce classic. 2 flavors hot and Louisiana rub.
Wings were cooked well and on time.
love the fact you can split flavors on small orders.
The hot wings… more like mild!
deep red sauce not on the vinagery side but not hot at all.
they don’t offer mild or buffalo, imo every wing place should pay homage to Buffalo with a traditional Buffalo sauce.
Louisiana Dry rub. Nice n crispy
Again not much heat but rather on the salty side.
Also was not offered any sauces on the side.
Over all in a pinch i would come back for a quick wing fix, if in the area. But there are better wings out here.

I’m very impressed with this WingStop. My family had never been to one before, so they needed a bit of understanding on how the place worked (how many flavors you can get based on how many wings you order, etc). The staff took plenty of time explaining it all professionally.
So we ordered. We ordered the 40 wing family pack with 4 sets of different flavoring. About 15 minutes later, we got called up for our order. Turns out, someone else had taken our order by accident. They showed their remorse for their mistake and quickly fixed the issue in about 10 minutes. And it was worth the 25 minute wait !!
The Parmesan flavor is amazing. The original flavoring is pretty good too. The Honey BBQ was very delicious (my favorite). The Hawaiian flavor was fantastic too (sweeter sauce).
Even with the little error, I’d have gladly waited double that time for these wings. They were that good. If you’re a wing lover, you must check this place out !!

Service here is terrible, called a order in to be picked up at 8:15, still wasn’t ready at 9

I am beyond ecstatic that Wingstop opened nearby! For any wing-​obsessed fans like me, you’ll sure love this place :)
First off, this restaurant looks the same as all the other Wingstops. The inside décor is filled with wooden chairs and tables, with a bunch of aviation decorations and Wingstop logos all around.
I typically order the 10 piece classic (bone-​in) wings with teriyaki and lemon pepper! The order came out suuuuper fast, even with 4 – 5 guests in front of me! The teriyaki is not your typical teriyaki sauce. It’s less sweet and more tangy. The lemon pepper is my all-​time favorite! It has the perfect hint of zest without being too overwhelming. Better eat it quickly though because the crunchier, the better! :) I’ve also tried the hot, garlic pamesan, and atomic flavors before. The hot wings taste like your typical hot wings from any other restaurant. Nothing too special. The garlic parm flavor is a little too oily for my taste, but if you’re a garlic lover, I say just try it out! And for the brave ones, try the atomic! I’m usually a huge fan of spicy, but the atomic is just too much! My lips burned like a thousand paper cuts after eating one wing, and I’m pretty sure I suffered from gastritis for the next few days (okay, maybe not THAT dramatic, but ya get the idea)! It’s a fun flavor to dare your friends to try :) I also recommend getting a side of their fries! They’re lightly salted, crunchy, and just all around amazing!
I’m definitely going to be a frequent customer at this Wingstop. Can’t wait to try out their other flavors!
By the way, a lot of customers call in for their order, in case you don’t want to wait!

This places had my nostrils on fire because it smelled so good and I couldn’t stop smelling in the air. There was a big crowd when we went in here, since the place is fairly new in the air it was to be expected. The perks of this place was that everything is cooked fresh to order and you can see them making your food. The downfalls about my visit here was that the tea machine was low on tea and so the sweet tea tasted awful, which was what I really had a taste for and for anyone who ever reads a review I write on a place that serves fried chicken or wings my biggest pet peeve is feathers on the chicken.
I had feathers on just about every piece of chicken I ordered and they men who were in the back cooking made a huge mistake by using the same bowl without cleaning it to mix peoples wings with different sauces. For me this a no nooooo, because you never know what someone is allergic to or just doesn’t like. Overall on taste and flavor it was amazing, I enjoyed the taste of every wing after removing all the feathers. I mean I wasn’t about to waste a $ 10 fry and wing meal. I love the fries… the seasoning they used on them had me hooked that I was licking my fingers but shhhhhh don’t tell anyone:) I gave four stars because the food really was good, I just hope management definitely gets things in order especially with this being a new place.