Background — we purchased 3 motorized shutters for large door openings approximately 10′ wide by 8′-9′ tall. Sales(5 stars) — Erik was great. He was well presented, on time, and not pushy at all. He also worked hard to address my concerns as I drilled him and later others at the company about some of the negative reviews. I even reached out to the reviewers to hear their side of the story. In the end, I felt comfortable and went with them. There are not too many companies out there that provide this product, and all of the pricing was comparable. Ultimately, the communication, support, and willingness to address negative reviews sold me. Coordination(4 stars) — Lisa was great at communicating during the entire process. Scheduling appointments for final measure, install, and post install support weeks in advance and following up day before and even day of if they were running late. The only hiccup was coordinating between sales, order, and manufacturing. I had ordered shutters with an auto stop feature, but upon install, they forgot to put that feature in(discussed more later) Install(4 stars) — Initial install was good. It took about ¾ of a day and they explained everything as they went along. I was poking around and watching every so often. The installer even offered other(better) install options not previously discussed during the final check measure. The only hiccup here was that when tapping one of my outlets for power, they jogged a wire lose(causing some outlets to lose power) and stripped a junction box. I didn’t find out until they left and I tried to close my garage door. The original wiring wasn’t that great, so I’m not too bent out of shape about this. It was a 15 min. fix for me to rewire. The stripped box was a tougher fix,(discussed later). All in all, it was very clean and they left our house better and cleaner than when they got there. Support(5 stars) — The support visit was to put the auto stops on the 3 shutters. The guys were quick and nice. Again, they didn’t mind me poking around, they showed and demonstrated the feature to ensure operation, and they left the house clean. Extra points for them helping me fix that junction box problem. They had a special butterfly anchor and together with a slight modification to the box, the outlet is solid again. Usually with a 4.5 average I’ll round up to 5 stars, but I’m going to keep them at 4 stars because it did require an extra day off work to make sure the shutters had that auto stop. All in all, I’m happy with the experience and have no problem recommending them — at least for the regular motorized rolling shutters. If you are looking for other products or configurations, do your own diligence. I can say, the people were nice, helpful, and seemed to really care if the customer is happy.
Barbara F.
Évaluation du lieu : 5 Riverside, CA
We purchase the Enviroblind shutter 5 years ago, I sleep days as I work nights, Before we purchased the shutter my husband tried everything but he could not find a solution to block-out the daylight for my bedroom. When we finally learned about the shutters we had them installed on my bedroom. I now have a dark room plus we discovered the room stays cooler and it has reduced the outside noise. I sleep much sounder and longer because of my shutter.
David G.
Évaluation du lieu : 5 San Bernardino, CA
These guys came to my house to install my new roll up shutters. They were professional, and quite knowledgeable. They were on time and cleaned up after themselves. Thanks for the great job.
Chris O.
Évaluation du lieu : 1 Rancho Cucamonga, CA
I purchased the Gaurda Security Screen, manufactured by CR Laurence, from Enviroblind. They told me how secure and wonderful their product is and sold me the whole bill of goods. Shortly after the installation our house was broken into. NOT through the $ 280 Security Bars on the windows, but through the $ 2,000 Gaurda Security Screen by CR Laurence. Please review the pictures above, they really speak for themselves. So after the break-in I contacted my salesman Artie Fisher(who by the way made ZERO effort to help me with my problem and all but disappeared after the break-in) who got me in contact with James Fraizer(the GM of Enviroblind) and Dale with CR Laurence. I asked for a refund because the door is garbage. James Fraizer refused(because I posted a negative review about my experience with them). I informed him I would issue a charge back to my credit card company and he all but dared me. He said go ahead and make a charge back, I’ll come at you with so much you won’t stand a chance. The credit card company asked me to get a second opinion on the door with regards to the quality. I did, I got two. Both companies stated that the door is manufactured with poor quality materials and is not meant to withstand a prying attack. Long story short, the credit card company sided with me. One interesting thing I should mention is that Dale with CR Laurence told James with Enviroblind that I must have broken into my own house(from the inside). I mentioned this to the two companies I asked to come out and give an opinion and both companies stated that the door was broken into from the outside. BUYERBEWARE! Stay away from these people they are dishonest on their best day.
AJ N.
Évaluation du lieu : 4 Los Angeles, CA
$ 125 /hour was a little pricey for the installation costs, plus the $ 180 cost for coming out? Now one of the shutters isn’t working right and it’s been less than one month. We got a free follow up fix becuz this happened within 90 days of install. They came out and fixed the problem quickly, so that was nice.