Kohl’s

For the prices of the products here I’d expect at least the customer service would be pleasant. Walked in. Walked by at least 4 employees who were not greeting any surrounding customers.
I was not able to find the item I was looking for so I had to track down someone. Once I found someone all I got was «I haven’t seen that anywhere» and he walked away. No suggestion of calling another store or ordering the item. Just his less than pleasant-​lack of customer service.
I hope the 4^th street kohls is better. On my way over now. Maybe they want the sales.

Floor staff was nice and courteous. Picked up an online order. The employee was quick and did everything accordingly. I was in and out within 13 mins. The walking from front to guest services took about 5 to 7 mins round trip.
I do believe this was in part because I went in right before they were closing.

My favorite kohl’s. The cleanest kohl’s in the area. The staff is very nice here. I ship there quite often and they’re always so helpful. I always leave with what I intended to buy and of course with things I didn’t :). Kohl’s cash and coupons and yes to you rewards are great!

One of the worst experience I have ever had at a retail store … horrible customer service.

This is by far my favorite kohls! CLEAN, FRIENDLY AND WELL MAINTAINED. Everyone is so helpful and nice unlike other kohls… There is a few ladies that are older and a little cranky but totally understandable lol I love this kohls I will only go here ! Glendora kohls is the worst kohls ! UPLAND YOU ROCK.!!

This place has the best deals! They have great customer service and have deals ²⁴⁄₇! They have fashionable clothes for all occasions, and for amazing prices! There is always great people there and I never feel unsafe or anything. I am so appreciative about how helpful all the employees are and they are always wearing a smile and starting enjoyable conversations. And finally I love seeing how much I save, then I can feel less guilty of buying a lot of clothes. This is defiantly a five star place! SHOP TIL’ YOU DROP! WOO WOO!

They always have one cashier on the registers so be prepared to wait in line for a year and a half.

Great store excellent customer service they call extra cashiers when the lines are getting long.

Love saving money at this store, but they are always out of what I am looking for.

I’ve been here a few times and the store is always a mess. Hard to find clothes when it’s on the floor. Also, the fitting rooms are left the same way. Not very happy with the cleanliness of this Kohls.

I think Kohl’s is probably my favorite dept. store right now! They have quality merchandise and it’s always on sale. Did a ton of shopping there yesterday and was very pleased. I also earned money back to spend later.

This location is probably one of the best I have ever been to. Kohl’s is always high on my list to shop for clothing and accessories because of their great sales and often times they have clearance racks! Who doesn’t love a dale like that?
Last night I visited this location to shop their cosmetics department. I had just left Ulta next door where the service didn’t impress me one bit. As I walked over to the cosmetic department I was greeted right away by Deborah, who I later found out is new to the store, and she helped me right away! Her guidance and knowledge in her department took me by surprise. I left knowing a little more about makeup than I have read in any magazine. Kudos Deborah! I’ll be back just to see you

This store is nice. The workers are friendly and always trying to help save you money. They need to work on organization. I cut into the other line. I cut about 4 anxious moms. They looked pretty pissed. I didn’t know any better though. Reorganize for 5 stars

Took my 88 y o mom to Kohls to find a wallet. We both use walkers to get around. Today we visited the Campus St store in Upland. The items for sale are so terribly over priced its sickening! Plus, the isles are so congested & close together we had trouble moving around. If you are in a wheelchair of any kind, FORGET IT! Not up to what I think is code for the disabled. Won’t be back. Oh yea, they have netted baskets on wheels that are Rediculous!

The place is somewhat organized besides the clearance sections are a disaster. I found some clearance shoes and I went to purchase them but by the time I got home they were mismatched so I had to waste gas and drive all they way back just to get the right pair. The staff was friendly but I didn’t get as good of a discount as I usually do, kinda bummed that my 30% off coupon was expired too when I went there so all I got was 15%.

Worst expeience at Kohls ever, first when shopping the dressing rooms were full of clothes, upon checking out the line took over 30mins to check out because there was only 3 cashiers. Then when checking out they of course asked if I was using my Kohls charge, I said I wasnt sure if my account was still open, she said we’d try and hands me a scratcher and I get 20% off. We do the transaction and I wait longer while she calls and finds out my account was closed, she says we’ll just open one up, I reply Im not interested in a card as I go to pay its «stop! If your not paying with your card you dont get the 20% off» and proceeded to void the transaction. If it wasnt a gift and I didnt have Kohls cash to spend I wouldve walked out right then. They pass out discounts like candy and after all the waiting and hassle she couldnt let me save another $ 5.
I bought two items, one $ 25 the other $ 22, paid $ 20 Kohls cash. When I go to return the $ 25 item that didnt fit they only offer me $ 15 saying the Kohls cash was split on the transaction. So even tho I paid $ 30 cash the only way I could get that back was to return both items and lose the Kohls cash completely. After the associate tells me theres nothing to be done and then the assistant manager tells me its impossible– I should of done two transactions, one using kohls cash and the other regular cash. How on earth did I know I couldn’t get my full value of something I PAID in cash for. Also I originally spent $ 130 to get that $ 20 kohls cash, so I shouldnt have to forefit it– This experience has made me want to return everything and never shop at kohls again. Very poor customer service all around– Id definately recommend at the very least a different location.

Was going to a last minute birthday party and needed to buy a gift. Went to this Kohl’s since it was close to where I was going. Very clean and big. I had no clue what to get so took the easy road and bought a gift card. Transaction was quick and easy. Gal who rang me up was very friendly. Great experience.

we go to a few different kohls and this is the best one.
always clean and we find what we need.
trying to find help at any kohls is a chore.
cant believe some of the specials that have and stuff on clearance

I bought an awesome skirt at the Kohl’s on Mountain and 8^th and want to get another one but they don’t have my size in the print I want. Next day, June 6 about 8pm, I head up to Kohl’s on campus, I find my skirt (yeah!) and notice the price is $ 6.99 instead of the $ 12.99 I paid the day before, score!
Not having my receipt with me I head back to customer service to have them pull my receipt from my credit card number so I can get a price adjustment and get my new skirt essential for free. Wait forever (to be fair the lady in front of us was a compulsive shopper and was making the girl check prices on every item she bought over the past month to see if she could it get cheaper). One of the girls head back from lunch (think her employee ID # is 2158XXX) and takes me. I ask her to pull up my receipt from the visa card I have and she says they don’t do that. I said are you sure, she said yes, they can not pull up receipts. She confirms with the girl next to her. She says it is not a 1 day sale and I can bring my reciept back tomorrow for a price adjustment. I ask again, is she sure, she says yes and she offers to ring up my purchase.
So tonight I head back to the original Kohl’s I went to with my receipt for my $ 6, now the skirt is $ 9.99 and there is a big clear sign that says they can and will look up my receipt for me with my credit card. The guy (#2158XXX) says the other girl was mistaken that they can look up the receipts, but does not offer to adjust the price to the $ 6.99 price. So between my time, gas and time I ended up $ 2 and change richer then I would have in the first place. Boo to «customer service».

I love kohls. Not this one unfortunately. The lines are crazy. The workers are rude. I called for help over the phone and they did not answer at all. I waited on the phone for a good 15 mins. Love kohls, but poor service.

Wooooow, never in my life have I felt so intrusive. Let me just take some time to apologize to the jewelry counter for inconveniencing their day by asking to be rung up. Its 15 minutes to closing and there are two registers open, unfortunately both cashiers (one manager and one associate) are too busy explaining to the family holding up the line that its impossible for them to get 30% off their purchase for the last three years as they claim, because the promo is only good for the day the account is open. So we politely ask to be rung up and get nothing but attitude, she slams the receipt on the desk, she throws the bag at us, I will NEVER come to UPLAND Kohls again.

This Kohls is really nice, clean and has great employees. I came here the other day to buy a cute outfit for a family get together. The place is so well organized and stock that it took me no time at all to get in and get out.
The clothes are cute and relatively cheap. I enjoy this location especially because of how many clearance item they have. It seemed like everything I picked up was 30% off!!!
Needless to say I was able to look as if I’d spent a lot of money, but really had spent next to nothing.

When I used to hang out in these parts, this was barely being built. I was amazed to see the development of the entire shopping center. The Kohl’s is great. One of the cleaner ones that I have seen.
I went in specifically looking for clothing. Tops, in particular. I did just that. And quickly! They have great lines by Daisy Fuentes and Vera Wang. I went in while they were having a sale and was able to get some items on sale and some on clearance.
There was a line starting when I went to pay and they automatically opened two more registers to get everyone out. As a bonus, since I spent a certain amount of money, they gave me $ 30 in Kohl’s cash. I don’t need to spend a certain amount of money. Just no cash back. :)