Mountain View Veterinary Hospital

I recently moved to Olympia and now bring my cat and dog to MVVH. The staff (Doctors, Techs/​assistance, and especially reception), are all extremely friendly and knowledgeable. I have been in multiple times and have been extremely satisfied with the care taken of my pets every visit. I could not recommend this animal hospital any higher.

If there was an option for zero stars, as in not a SINGLE star I would use that option.
This animal hospital had some of thee most disrespectful, rude, and unprofessional female nurses/vettech’s I have ever communicated with. I brought 2 puppies in that I saved, beautiful doggies. Long story short the nurses are incredibly rude to my face about realistic, common sense, basic questions I ask. Then they close the door while I’m speaking — and In the meanest, most condescending bitchy tone, they’re talking amongst themselfes about me, literally while I’m on the other side of the door. Then the heavy set nurse enters the room and begins communicating with me like I’m an idiot– the most incredibly passive aggressive under tone she could of gotten away with… You guys, I am tellin you it was incredible.
Next the head vet enters the room. Again, very common sense questions I ask. She begins with the same vibe, like I’m an ignorant idiot for having questions. Using Fear telling me that I «need to test them, because it could be THIS, or it could THIS. Which I respond, what are the symptoms? She tells me. I say it isn’t that. She yells, (really yells) argues, asks if I’m a doctor, etc. total typical hysteria nonsense: Doing her best to pressure me into spending the max amount of money. So you know what? I do it. The test comes back NEGATIVE OF COURSE. Then she tells me I’m making her feel stupid. It was an incredible experience. I definitely won’t be going back here with this vet again. Maybe they’ll be good for you. But me and this lady just weren’t aligned. They try to suck ya dry imo. 304 $ later for 2 tests and something to stop puppy diaria.

I am completely shocked about any negative comment with respect to Mt. View. First and foremost, the office staff has always been incredibly nice. I have often times had to make early morning appointments for my fur baby and they are always there ready for us. The receipts are hand written but I’m not there for a pretty receipt. They do not have water bowls or toys etc but i appreciate that for the reason alone that most people are at the hospital because their pet is ill.
Dr. Culley is by far the best vet around. He is always very thourough with his examinations and really takes the time to make sure all of my questions and concerns are addressed. Recently i had to seek emergency care for my baby over the weekend and Dr. Culley and his staff were there to follow up and guide me through this scary time. They are all very knowledgable and best of all my dog gets excited when we go there.

We absolutely love all the staff and Drs at Mt. View.

It’s very possible Dr Culley may be the best vet on the planet. For over 15 years he has been providing extraordinary great work in diagnosing and treating ailments for our family’s relatively rare and challenging breeds of dogs, such as Sharpeis and English Bulldogs with their various breed related maladies. He recently had to perform 3 extensive surgeries in 4 months on our shelter rescued little mutt Poodle/​Schnauzer mix to remove nasty reoccurring tumors (non cancerous). Our very loved little dog came through all 3 with great success and no complications, his long surgery scars are so precisely stitched, it looks like a cosmetic surgeon did the work! Equally as noteworthy of his professional skills is the fact that he is a vet with a caring and loving heart for his furry animal patients as well as a very caring nurturing demeanor with the pet owners. He has gone above and beyond what any other vet may have done to make dealing with the personal financial burden that often can result from serious pet health issues, to make it as tolerable for the family as possible.
I don’t get the few low star reviews for his business, but I do realize that vet’s have a tough and perhaps impossible task to try and always meet every emotionally stressed pet owners very high expectations. I just felt compelled to share how well he met and exceeded mine!

If there was an option for 0 stars I would be leaving that. Since they don’t, I’m leaving 1 star. I am an in home pet sitter and was sitting a small Maltese mix male dog that owners belong to this vet hospital. He was sadly bitten by another dog and I needed to move quickly so called this vet as quickly after as I could. I called, they looked up the dogs and owners information and told me that I needed to tell the owners that they needed to authorize me to come in with the dog to be seen, which I completely understand. So since the owners were out of the country my site that I sit for called the vet and sent them documentation that I was the pet sitter and sent paperwork from their company.
After not hearing from them the representative from the website emailed them and with still no answer an hour later she went ahead and called back and told them I had just been in and they had to turn me away. I went in because I was extremely concerned with the dogs well being and they then decided to tell me that they could not take appointments today because it was the vets surgical day and they don’t see any appointments today. WHY DID THEY NOT TELL ME or the site representative that when we had called 3 times prior? It was very unprofessional and put my dogs health at risk and in extreme danger if I had kept waiting for them for a response. I have no idea why they could no relay this information to me sooner so I could have taken the dog to an emergency hospital, which I had to end up doing anyway.
I truly wish this never happens to any of their future patients because it would be the absolute worst to lose a pet over such nonsense like this today.

I’ve been a customer here for 5 years ever since my dogs been a puppy, they were friendly and better than the vet I had before so why the poor review??? I feel as though they are unethical and try to get as much money from you as possible, my dog began scratching a lot around 1 and when I bought them in Dr. Hesi would always tell me allergies are really bad this year, he’d recommend drugs I’d pay and after a while the only thing that would help his scratching was steroids which is not something you should give long term. I did this for about 4 years until I finally caved and decided to do allergy testing based on their recommendation… NOTE allergy testing is not cheap it cost me about 600 – 700 total and afterwards he still had allergies and scratched so basically it was a waste of money. I finally took him to PET TIME and while I had to wait an hr because they were busy it was worth it, the first thing the dr asked is if they gave him this shot which I said no, he seemed surprised but I was 100% they did not give him the shot. Either way they gave him the shot and from then on he hasnt had any issues with scratching or allergies.
The worst part is when they called to request my dogs files Mountain View Vet gave them one paper with really generic info not the complete history they should have. They had to call them daily for a week to finally get the files that they were suppose to spend.
LONG STORY SHORT: Do Not Go Here, They Are After Your Money!

I love this Veterinary Hospital. I had a pet rat that had a very large tumor growth on his left-​lateral side. I called 15 vets in a 50 mile radius from Claremont. ONLY 3 would accept rats. Most clinics could not touch or even look at him. And ²⁄₃ clinics tried milking money out of me just to have a Dr look at Rufus. (I knew from the beginning that, being 2.5 years old with that large of a tumor, euthanasia was the only way to go. Recovery from a tumor that big was very slim– I’m a pre-​vet major myself). So I was looking for humane euthanasia of my pet.
I won’t name names or clinics. But other clinics’ «out the door price» (price after everything calculated) was $ 70+ just to euthanize my poor rat. I called this office and talked with the receptionist. Naturally, this isn’t something they normally do. And I would not advertise it loudly. But the doc was able to see my Rufus and take him in the back and humanely end his suffering (euthanized). And they did it for $ 30. Now, rates change, and people leave. So if you call asking for the same thing, don’t be surprised if they don’t do it anymore. They were even kind enough to wrap him in a towel for me to take back home and bury. I think its cheaper if you take your pet back with you– fee for disposal of, well… you know.
If you’ve ever been emotionally distraught over a decision you didn’t want to make, you would know that even the slightest road bump can be anxiety-​inducing. The vetT that took my pet was so sweet with him. She wasn’t disgusted of him like most others I called previously. She held him, pet him, and he played with her long hair. I am tearing up now and this was 3 months ago. She made him feel loved and made me feel like he was in good hands. God Bless her. I wish I could remember her name. Reddish dyed hair? Brunette. And a bigger framed woman. Really sweet gal. Thank you if you are reading this!

They said they lost all of my dogs records!!! I have spent hundreds of dollars on my dog there over the last couple of years. Now, when I needed to get my dogs prescription filled online, due to a recent move, they tell me they have NO record of us ever taking our dog there… The woman I spoke to on the phone was not only unapologetic, she acted as if I were imagining that I ever even took my dog there in the first place (although, they are still on speed dial on my phone)… It is not the first time the front desk has been rude, unhelpful and uncaring… The front desk must think they are the only vet in the area. Beware, poor customer service ahead!

Dr. Dicky is amazing. Top notch service, we have tried many vets in the area prior to meeting Dr. Dicky and now we found a home for our pets.

After our prior vet closed shop, we started coming here based on prior vet’s recommendation to see Dr. Dickey. So far, so good. It’s been about eight visits, and I really like Dr. Dickey’s bed side manner. He has been able to help Ramsay with his back flare ups and all the usual stuff we need (vaccinations, thyroid meds, flea meds, expressing anal glands, etc.) The only reason this is a three star review is because the office environment doesn’t seem pet friendly, and I don’t get the same good vibes from the staff that I get from Dr. Dickey. The walls are white and bare with the exception of a leash/​collar display. No tv, no bulletin boards, no music, no water dish, no office cat or dog, and no cookie jar (much to Charlie’s dismay). And they also lack computer technology – receipts and vaccination records are handwritten. Medical charts are kept in paper files.
Oh well, I guess we got spoiled at our last place. For now it’s important to have a regular vet, so we will likely stay here for awhile.

We were so sad to learn that Dr. Heise has left Mountain View. When my 13 year old dog started to have a long standing problem reoccur we made an appointment with the new replacement veterinarian Dr. Shauna. We brought our beloved dog in for the appointment and labs. She suggested we give her IV fluids at home and put her on a very restrictive diet for a trial of 2 weeks due to her lab results. We started this regiment but were very concerned about our sweet little dog. We called Mountain View to ask for a copy of our dogs lab results in order to get a second opinion from another vet that treated her in the past. We received a phone call from Mountain View and was told that we could pick up our pets medical records (we have 4) and that they would no longer treat our animals at Mountain View. When asked to speak to the veterinarian we were told they were not available. This is the most unprofessional behavior I have ever experienced. How could they send me home with an IV for my dog and only 2 cans of restricted dog food and then refuse to follow through with her treatment? I have a hard time believing that they actually care about animals. If my dog is sick enough to run multiple lab tests and require this type of serious medical treatment how can they just refuse to take care of her because we want to get another opinion? Either the treatment that they prescribed is unnecessary or they are so insecure that they don’t want another professional to review the facts. Our intention for seeking a second opinion was out of concern for my dog not to insult the vet. We would have gladly explained this to Dr Shauna however she refused to speak to us and it is just as well she doesn’t touch our animals anyway.

Let me first start with saying the doctors here are all very nice and caring towards our dogs. Dr. Dicky especially seems very down to earth. However I always felt they were a little on the pricey side.
My dog had a fatty tumor that needed to be removed. Dr. H. looked at him about a year ago and gave me a quote of approx. $ 300. He even told me he was going to write it in my chart for reference later. A year later we decided to get the tumor removed. It has a grown a little since the first exam, so I thought the price might go up a little. I scheduled the surgery and the day before I called to confirm the appt and pricing. I was SHOCKED. All of a sudden they couldnt locate the reference of the pricing in my chart and now the new pricing was $ 500 to $ 750. Sad to confirm they are WAY over priced. But this experience led me to find a GREAT new doctor (PetTime in Upland), that charged me only $ 350 for the removal and we really liked the doctor.
PS — when I questioned the pricing and told them of the price Dr. H originally quoted me, sadly they offered nothing to remedy this; it was an «oh well that’s the price, take it or leave it» attitude.

We can’t say enough about Dr. Heise and his wonderful staff. On May 16, 2014, we had to put our loving Labrador Bryn, down. She was 14 ½ and the most wonderful dog we have ever owned. Dr. Heise was so loving and kind to us. He knew how much we loved her and he made it as easy as possible for us to get through saying good-​bye. A few days later we received the most touching sympathy card, signed by all the doctors and staff. If you are looking for a wonderful Vet, Dr. Heise is the BEST!
With sincere appreciation and gratitude!
Kathleen K.

Mountain View has been around forever and there is a reason why. The staff at MVVH actually care about your pet, they are not just in it for the money. Dr. Heise is the most wonderful addition to the clinic in years. He is a true lover of all kinds of pets and we have had some really down to earth conversations about the care of our pets. He takes the time to listen and also is conservative in his treatments to keep them as affordable as possible. God bless the day Dr. Heise came along. I would trust my pets to no one else. Front office staff is also great… very accommodating and efficient. Thanks to all at MVVH. We trust NO ONE more with our «kids».

I love this veterinary office ! The staff is very friendly and it is obvious that they enjoy their jobs. Dr. Dickey is SUCH a friendly man with a good heart; he doesn’t just do his job, he gets to know the people and pets he is interacting with and that is priceless.
A few years ago, we unfortunately had to put our giant Schnauzer, Midnight, to sleep and the staff was completely patient with my mom and I who were complete messes. Dr. Dickey came out to our car and carried our giant dog in, was so gentle with him, and allowed us as much time as we wanted after Midnight passed.
Today, I took my almost four year old Yorkie for his shots and a checkup; he didn’t even cry during his shot ! I was so surprised. The doctor commented that Gizmo had a pretty boring file which made me laugh but I know it’s a good thing because he is healthy ! :)
You can definitely trust that your pets — who are a part of our families — are in good and loving hands at this vet. I won’t ever go anywhere else.

if you pet ever has a problem come here. the people who work here are very nice, I have been bringing my cats here to see dr. heise for about 5 years now and am very confident with his suggestions and recommendations. he doesn’t suggest unnecessary medications or procedures and is very thorough with his check ups definitely bring your furry friends here for a friendly check up.

Dr Heisy (sp?) is absolutely the BEST! Everyone in this office is so wonderful and caring. Dr Heisy is thorough, and kind and took such wonderful care of our Golden retriever.
All of my past experiences with other vet offices have left me feeling as if it was just a racket to see how much money they could milk out of you, with no real care or concern for your pet. The opposite is true if this office. While they are not the cheapest vet around I’m sure (which would concern me too!) they are conservative in their treatments and try to find the best possible treatment without charging an arm & a leg. As it turned out for us, our dog did end up needing surgery, and even though it was expensive, it truly was not out of line for what they did. Her care was excellent and I’m happy to say she’s doing even better than before!
I would not hesitate to recommend this office to anyone looking for a reliable, caring and trustworthy veterinarian to treat their pet.

Love this place. I have a 1 ½ year old chihuahua that I take here for anything she needs. Dr. Heise is her doctor and he is great with her. He’s very friendly and really cares about the animals. The ladies that work the front desk are also very friendly to me and to my dog. Another thing I like about this place is their fees are very reasonable. Last month my dog got sick and so I had to take her in spur of the moment. I didn’t have too much money that I could spend and I let them know that but the staff and doctor worked with me to give my dog the care she needed while still remaining in my budget. She got a parvovirus test, a shot, fluids, medicine and special food all under 100 dollars which is a great deal compared to other vet clinics I’ve been to and I really appreciated that they were sympathetic to my budget and worked with me. Needless to say my dog’a health was fully restored within a week.

Oh Dr Dickey, you are awesome. My 10 yo son (yes dog) had a growth on his side that needed to be removed. Dr D was so sweet and compassionate. He came recommended by a friend and she was so very right. I felt so comfortable through the whole process. Finn dog is on day two post surgery and is doing great. Mass gone along with two other growths and got his teeth cleaned. So very pleased.
Finally found my forever vet in California. Just an FYI, I drive an hour to see him and it is so very worth it!

I’ve known Dr. Culley for 30 + years and he is not only an excellent veterinarian but also a great human being. I remember when I first met Dr. C years ago he drove an old Ford Bronco while most vets drove Mercedes Benz’s or BMW’s. My point is that Dr. C isn’t in this for the money. He’s a vet because he genuinely cares about animals and is the utmost professional in this regard.
So I take exception to the review that denigrates the professionalism of the staff at MVVH. It’s obvious that if a pet has «blood and pus» come out of their anus during a examination, that it is from a pre-​existing condition that was very likely caused by poor care from the owner. And this has happened 3 times! I’m not hating. just saying… maybe the owner should looked around home for whatever might be causing this awful situation before their next pet becomes #4.
Dr. Culley is the only vet that my 12 years old Jack Russell goes to and is as energetic as when she was a pup. A large part of her great health is due to the expertise of Dr. Culley and staff.
So I highly recommend that if you are looking for a vet MVVH is the place to go. I suggest that you stop by and meet the Dr’s and staff, ask questions, and then decide for yourself if MVVH is the place for your pet.