Ledo Pizza

Stopped at this place with my sister in early September for spaghetti. The spaghetti was passable, but nothing special. Having, over many years, become accustomed to terrible customer service, I’ve come to accept it and now even know how to work with it, most of the time.
That may be the key to all the negative reviews about bad service at this place. In the Sept case, we had a young waitress who was fun to work with.
Another time, whilst at a noontime break from jury duty, I had to get something quick and, working politely with the somewhat frazzled staff, was actually able to accomplish it. The steak sandwich was one of the best I’ve had, on a par with Jerry’s bill-​of-​fare.
I guess it all comes down, unfortunately, to knowing how to turn around what would otherwise be terrible customer service. It only took me about 40 years to figure it out, and even then there’s times when it’s still totally hopeless, beyond salvage, as might have been the case with some of these other reviewers.

Cheesy bacon fries burnt… I would have to agree with another person comment school pizza…

«I’ve never seen anyone ever who gave less of a hoot…»
Those were the words spoken to me about the staff by my husband during our experience at this joint. Sort of. He used another choice 4 letter word, but there may be kids reading ;) The only reason we even came is because the Thai place up the street opens at 5, and it was 4 pm when we needed a snack. (Sadly enough, Unilocal says the Thai places opens at 4 and I was really excited for some pad thai)
Anyway, we weren’t greeted when we arrived. There were a few seated tables but overall it was quiet. I asked a passing by employee if we ordered up front or at the table. She told us to sit and order. We were ignored for 10 mins. Finally she came back to get our order — wings and a small pizza — with the most dead, couldn’t care less look in her eyes and tone in her voice. She took an adjacent tables order at the same time.
We finally got our «bottomless» drinks. 25 minutes later, we were still sitting at foodless table with empty drinks. Meanwhile, the adjacent table got served two orders of wings (with plates and napkins), garlic bread, then pizza, then pasta while we just had cups of ice. I started internally counting how many times the waitress walked by and ignored our empty glasses. Over 8 times.
On the 9^th time, my husband finally asked what the hold up was because he could hear our waitress arguing with the cook In the back. Something about the cook forgot to do the wings but the pizza was ready. So we said go ahead and just bring that.
5 minutes later, the waitress delivered our chicken wings. No napkins, no silverware, no plates. I’m not an animal! This is dinner service 101. When she came back with our pizza, it was cold with no melt to the cheese, like it’d sat on a counter for 15 mins. Which based on our experience it probably did. It tasted like vomit. I finally flagged down our server and asked for napkins. She begrudgingly provided them.
My husband tipped 10% — a first for us as we are nearly always 18−20%ers, and more on cheap bills. It was double what I thought he should have left her.
I can understand miscommunications, I can understand being busy… But there’s never an excuse for poor customer service.
At least the wings were good.

Bad service. Luke warm food. High prices. The steady stream of people going to the courthouse must keep them in business.

Stopped by this afternoon around 4:00ish. The place was busy with good music and good friendly vibe. I was immediately greeted by a woman, think she was the owner or manager and very nice and friendly .
I ordered a large pizza w/​pepperoni and green peppers. It came out fairly quickly and I requested paper plates and napkins. They gave me a bag with everything we needed plus plastic utensils, hot pepper flakes and cheese .
If you like Ledos Pizza your gonna LOVE this place !
We drove over by the lake and dug into that pie and it was delicious ! The sauce was really flavorful and tons of pepperoni and green peppers ! The only reason they didn’t get 5 stars was the pie crust was just way too thin. When attempted to pick up a piece it was way too flabby and the cheese and toppings wanted to slide off. It was really good pizza though and we will be back. Wish they had a wine or beer.

A lot of people swear by Ledo’s. I’m not much of a fan. To me it tastes like middle school lunch– pretty doughy and not crispy enough for my liking!

So it’s been… two years since I’ve been to THIS Ledo’s because I’ve been driving to Clinton for my pasta fixes. But I got lazy and ended up revisiting this Ledo’s. First let me say that they’ve clearly been reading some reviews or they just miraculously got their sugar-​honey-​iced-​tea together because the service was good, the food was good, and I was darned relieved. So it looks like my travelling 20 miles out of the way just might be a thing of the past. Thank God.

The customer service at this location is horrible. If I don’t receive good customer service, I don’t care how good your product is, I’m not patronizing your store again. I was visiting my sister and decided to order a pizza from this location over the phone. I came in to pick it up and when I walked up to the register, a lady was there shuffling through papers and was going back and forth to the kitchen. During all of this, a younger lady came up to the front, looked at me, talked to the older lady, and then walked away. Neither one acknowledged my presence. Finally, the older lady said she would be right with me. Instead of stopping what she was doing to assist me, she decided that shuffling through the papers was more important. I could’ve even given her a pass if she greeted me and informed me that she would be right with me, but that didn’t happen. After she finally was done with whatever that was so important, I paid her and she told me my order wasn’t completed yet.
I waited a few more moments and received my pizza. They had the nerve to have a tip jar sitting there. Here’s a tip for you, get some customer service training. I’ll stick to the Ledo’s on my side of town because even though all the locations I’ve been to have delicious pizza, they have much better customer service and they don’t treat the customers like they’re a bother.

Sadly, this location suffers from very poor customer service. The food is ok but to avoid dealing with people who obviously hate their jobs, I drive to the Ledo’s in Clinton.

We have eaten here many times and the service is very slow. Seems like they need more people working. we keep coming back because we love the Pizza.
If they could somehow speed up the service it would be worth 2 more stars…

If you like Ledo Pizza (as I do), then you’ll be happy with the pizza here. They produce the brand just fine. The staff was attentive and prompt.
I would recommend that you do carry-​out if you’re going to eat the pizza reasonably close by. The facility itself is really unattractive. It’s the only negative thing I’ve got to say about it.

Short & Sweet …
I probably will never order from here again. I love LEDOSSSS SOOOO MUCH, so it makes me sad every time I go to a different location and they just can’t get it right. My friend and I ordered pizza Saturday night to pick up (pepperoni, half pineapple, banana peppers, and green peppers) and when we opened it back at my place, it hurt my feelings :(The pizza tasted very floury/​doughy and the toppings were everywhere. My friend likes half pineapple but I found pineapples all over my side –_​– Also, the shape of the pizza was horrific, not even the classic Ledo’s pizza shape. Overall, it was one bad experience that I will never make again … I will drive all the way to the Ledo’s in Clinton before I order from here again. Sorry guys … but get it together!
Favs: NADA
Would Change: More training for the staff on how to make pizza the classic Ledo’s way

Received an email from Ledo’s corporate, and they apologized for the lackluster service, and are hopefully going to address it with the staff. I also appreciate their offer of a gift card for me to try them again.

Had the chicken Alfredo, not too shabby. Tasted their spaghetti and was pretty happy with that as well. Their pizza is GREAT! If you’re tired of Papa Johns and Dominos and want a real pizza this is your place. The waitress was very nice and even sat and talked with us a bit when we were finished. Would recommend to friends!

service was not pleasant. server was not smiling very tired to communicate with the guest. picked up the garbage from the floor with bare hand while serving us.

This review should be about the service and the location the cost of the food and many other factors… But the simple fact is now that I’ve had the «blue cheese chicken buffalo fries» I can die a happy man. They were absolutely amazing.

If you enjoy terrible food with a side of sass, this place is for you.
During the middle of a work-​day, me and other coworkers went to Ledo’s for lunch. First of all, I couldn’t get a fountain drink because I was getting food to-​go. Yet, my male coworkers were able to do so. Thank you grumpy, female wait-​staff.
Second, they have never gotten my order correct. The job isn’t all that difficult, so I’m not sure why I can’t get my poor-​quality, over-​priced food the way I want it.
Third, we were told that our food would take 20 minutes to cook. I doubted that they needed this long, but considering the level of burnt my pizza was able to achieve, I was clearly wrong.
Fourth, we ended up waiting over 45 minutes for our food. At this point, one of the waitresses came over and informed us that WE should have said something to THEM about our food. She then proceeded to pull our food from behind the counter in the kitchen. Apparently, it’s the customers’ job to do theirs for them.
Lastly, the pizza was disgusting and over-​priced. The cheese was completely burnt and like a square plastic topping atop a soggy piece of undercooked bread and a scant amount of under-​seasoned pizza sauce. I even had to ask for the side of ranch, for which I paid $ 0.75.
Needless to say, I won’t be a returning customer. I’ve given them multiple chances and they never fail to disappoint and offend.

I work a stone’s throw away from this Ledo’s location.
We (the office) have ordered pizzas from here several times for working lunches. I had also ordered a sandwich and fries and picked up but never sat down to eat. I do not recommend taking the fries on the road. They become soggy too quickly.
I finally ate in on April 4^th. I had Turkey bacon ranch on ciabatta with jerk chicken soup.
Sandwich was great but with a name like jerk chicken soup you would expect some heat to it. It was rather bland. I had to doctor it with some of the hot sauce in my bag, pepper and salt.
Also, do not sit in the booth next to the front door. Every time the door opens it slams in the the back wall of the booth making for a very uncomfortable lunch.

So during a day of football watching, I didn’t want to stray far from the television but also wanted something good to eat. Against my better judgement, I decided to give Ledo’s another try. I was in the mood for wings and they’re the perfect food for a day full of sports watching and vegetation. Unfortunately, going against my better judgement did not pay off.
First off, service was curt. If I’m paying for food, crappy food no less, I think it’s normal to expect some type of acknowledgement during an interaction. I wish I could throw bad food back at an establishment but sadly it doesn’t work that way.
On to the food: not good. I’m from the birthplace of wings (B-​Lo) so granted my standards are high. Living in the DMV for quite some time now, I’ve gotten sick of wings that look like they were imported from some famine ravaged country. That being said, I did enjoy the fact that Ledo’s wings are pretty big and some of those wings could probably test positive for performance enhancing drugs. The problems were they tasted dry and kinda rubbery. After the first one, I really couldn’t stand to eat anymore. They were also bland, which is odd because they were prepared with old bay seasoning (allegedly). Even the blue cheese dipping sauce was so weak it tasted like nothing.
On a side note, what is up with the weird food combinations and flavors that folks from Baltimore seem to enjoy? Old Bay and Chesapeake seasoning on wings? Salt and pepper chips? The insanity!

I have to give this place a 4 star rating almost on atmosphere alone. It’s a great little «hole in the way» place right along the main «historic» district in Upper Marlboro. Unlike other Ledo locations that are in strip centers and pretty sterile as far as ambiance goes, this place has lots of wood and just enough seating to accommodate a smallish crowd.
The waitresses are plenty friendly in a down home way. I’m pretty easy to please so I have no complaints about the food — a steak and cheese sub with the extras I requested, french fries that were actually hot, generous soft drink size that was refilled often.
Food, service and character. I’m a fan.