Dunkin’ Donuts

Husband and son went in for breakfast sandwiches and saw promo for free donut for small kids who find elf on the shelf. Son found elf but husband was still charged for donut that he wouldn’t have otherwise bought. Frequently have coffee orders incorrect. Frequently rude service.

Absolutely the worst in the area. If you order a medium black they will find a way to screw it up (it has happened to my friend before, and they screw up my simple coffee order 90% of the time). If you go Drive-​thru they are guaranteed to mess it up. If you go inside (and there are always off-​duty people there or friends chatting it up with the employees) they will also always mess up your order, but at least you can ask them to remake it before you step outside.
The funny thing is they are very friendly (the exact opposite problem someone else had — they said they had a great beverage and terrible service). I don’t think there is one specific person there who is «bad», but they all are young and certainly need to be retrained because they can’t handle the simplest orders. Go to the 2 in Hopkinton or drive to Grafton.
UPDATE: They aren’t even friendly anymore. And the Manager has the worst customer service too. Wish I could give zero stars!
UPDATE 1 YEAR LATER: Must be a new manager — and mostly a new crew. 90% of the time they are spot on now, but there must be something about this location because it still isn’t as good as ALL the other surrounding ones. 2 stars now instead of 1 since they don’t literally F up my coffee EVERY time like they used to.

Had to give one star because I needed to, if I could I would give it 0 stars. This place is awful, the employees are clueless and don’t listen to orders. Every time I go they mess up the most simplest things ranging from sandwiches, coffee and even a bagel type. I would rather drive to Grafton Dunkin Donuts just to not give these guys business and receive what I ask for the way I ask for it. I don’t understand how they are still in business the owner needs to seriously address his employees and Dunkin Donuts should seriously evaluate his ability to own their franchise.

Two stars, and only because our coffees were good. The experience otherwise was awful.
We got in the drive-​thru line and there was one person in front of us. We waited for about 2 – 3 minutes, and nothing seemed to happen. Finally the guy in front of us waved his hand indicating that he had no idea why nobody was taking his order, so we jumped out of line and went into the store instead. There was a slight line inside, and two people working (that I could see). Other people from the drive-​thru line did the same thing. When we were inside, it was clear that one of the girls was in fact working the drive-​thru window, soo I’m not sure where the disconnect was, but either way we were annoyed that we had to spend over 10 minutes just to get two coffees. Usually Dunk’s is much better with their service.
Also, one of the guys in our group needed to use the bathroom but after waiting by the occupied room for about ten minutes just gave up. Maybe there was a third employee after all, who just got lost in the bathroom while playing angry birds on his phone, which led to such slow service? Your guess is as good as mine.

A typical Dunkin Donuts experience. I usually go in the afternoon and the employees usually are very friendly, which is great!