Dunkin’ Donuts

DON“T COME HERE AT NIGHT!!!
I had to send this message to corperate and I will be talking to the manager about this idiot.
It is 11/​24/​2015 at 7:50 pm, I am making a complaint about your employee at the dunkin donuts on central and university in Urbana, IL. He’s Hispanic and won’t tell me his name. everyday that I come in here he is rude and has horrible customer service. He plays his music very loud to the point it interfere with the music the store plays. I’ve asked him to turn his music down and he doesn’t. When I asked him the first time to turn it down he said «Why? i don’t need to», tonight he said I don’t buy anything for him to turn it down. He has told me to shut my mouth and because I don’t buy your products everyday he doesn’t have to listen to me and that I shouldn’t be in the store. I have video of him arguing with me and throwing his hands at me and he also said he would call the cops on me for no reason. All night they are loud and obnoxious and rude to customers and myself. This is probably my third time complaining about your employees and the lack of customer skills they have. I live across the street from this location and I come every morning to buy coffee but because I don’t buy coffee during this mexican mans shift he thinks he can disrespect me.

I wouldn’t recommend this Dunkin’ to my worst enemy. I worked here for two months before quitting, and it has ruined my whole outlook on one of my favorite childhood desserts. Here are some of my concerns with this horrendous restaurant (if you can even call it that).
Early in my employment, as I was being shown how to make a breakfast sandwich, my trainer flipped the cooked sausage patty from the cardboard to the sandwich to reveal a dead bee. I assume the sanitary thing to do would be to throw the whole package of patties out and cook new ones. But no, my trainer picked off the bee, finished prepping the sandwich, and served it to the customer. Gross, right?
Everybody knows of the iconic doughnut selection presented behind the counter. Well, as doors and windows are opened and closed countless times throughout the day, it’s inevitable that bugs are let in. And where do these bugs go? Straight for the exposed doughnuts. Later on in the afternoon, if you look closely enough, you can see little black buys flying around the top rack of doughnuts. I honestly couldn’t tell you what they are, but they look almost exactly like gnats. Perhaps they are. You can expect to see those every single day. Other times you may find your typical house flies, and once there was even a bee flying around! Could you imagine if one of these bugs ended up inside a doughnut? The thought gives me shivers…
If you want fresh coffee don’t expect to always get it after 11 or so. The pots say to brew a new pot of coffee every 18 minutes, and they’re so busy in the mornings that this really isn’t an issue. But as the demand for iced coffee rises as the day grows old, hot coffee gets neglected. I always did my best to keep track of the coffee and to make sure it stayed under the 18 minutes, but my coworkers would always shoo me off and tell me it wasn’t a big deal. I always felt like the only employee that cared about the customer’s final products. The customer expects and DESERVES fresh coffee, am I right? I worked at McDonald’s before I worked at Dunkin’. They did a hell of a better job of keeping coffee fresh than AN ACTUAL COFFEE SHOP. (sigh)
I must add that Dunkin’ barely passed health inspection when I worked there. Aren’t you surprised?

Served burned food and refused to give me a refund. The worst customer service! Do not go here. This isn’t my first bad experience. One star is too much, but Unilocal won’t offer a negative star system which to rate horrible businesses.

Love DD. Hate this location. They always seem annoyed with you for being there. They don’t make the chocolate eclaires here and there is no way the donuts I got on Sunday morning were fresh. I gave it a few tries and I am done with this location. To bad the other one is across town. Looks like no more donuts for me.

breakfast meals are outta whack price wise and should not be ordered w/​o a coupon.
good news: free donut if your a a.a.r.p. member
bad news: ice tea is over priced/​dunkin donuts in florida… all size ice tee is $ 1
coffee was good
hindu manager seemed to be clueless onhow to add money to my dunkin donuts gift card.
I shall never use a dunkin donuts in Illinois again.

I’m not happy about the blatant false advertisement that is displayed about this Dunkin Donuts. I saw several «Open 24 hour» signs so I proceeded to use the drive thru. While I was making my decision, the attendant was irritated and told me that they close in 2 minutes. I asked for some chocolate donuts. Then he proceeded to rush me by listing a whole bunch of donuts as fast as he could. I couldn’t even understand what he said so I told him that I just wanted a normal chocolate donut. In the end, I didn’t get a normal chocolate donut. And the princess was not saved. Bad end.