Guess Factory Outlet

So to start the story out, I was here with my step sister. She wanted to try something on so she asked me to try something on too, jokingly I tried on a jean dress (that isn’t very cute, just for laughs). So we went to the dressing room and I go in first. All the dressing rooms are full and a lady name Danielle (platinum blonde) helped me into the dressing room. I go in but then I open the door to talk to my sister, and she said «you need to try that on», and as soon as I was going to say that I was going to ask my step sister a question she rudely interrupts me, and says «yes I know all the other ones are full». Then I begin to ask my step sister if the lady will let her in to my dressing room we can change together, but before we could ever ask this lady she said «no no no», rudely again. So I go in try it on, come out show my step sister and she gives me a nasty look. Then I go in to take off my dress and my step sister tells me when I come out she was trash talking me to customers, and other employees. I had an incredibly bad experience here and I would give this no stars if possible.

This store is by far the worst place to shop. They people working here suck and have no concept of customer service. I purchased some clothing from here and went home. Found a sensor on one of the t shirts. Went back after couple weeks to have sensor removed off at $ 8 t shirt and the manager would not remove it. She really thinks I would come back after «stealing» to get sensor removed on a $ 8 shirt. Bullshit, only Guess would hire someone like this as a manager to represent there store. Never shopping her again!!!

The sales associate Vidi Was super helpful and sweet. I asked about linen capris @ she Brought them to me in every color. Most people just point-​and-​click. I was able to leave with a complete outfit including shoes and accessories for $ 54. Not cheap crap either the good stuff! This isn’t the first time, it’s just been a while.

Guess & Guess Outlets have wasted hours of my life over the last few months!
We had (finally used!) some gift cards for Guess and using them is more difficult than juggling knives while balancing on a unicycle. So many rules.
In this instance, we immediately asked an employee «can we use these here». The answer was YES. OK, great, so we looked around, picked some things out, try them on, etc etc…
Head the the register, to be told «oh, you can’t use those here».

I went to the register to check if my Guess giftcard would be accepted. The employee looked it up and told me if it scanned, it should work. He said yes, it scans, so it should work.
My giftcard was expiring in a month, so I was happy that I could use if up here at the outlet. After looking around for awhile, I was happy to find a sweater-​coat that I wanted to get, but of course, when I get to the register, my giftcard didn’t work.
I really didn’t appreciate my time being wasted browsing the shop for something to buy when my giftcard wouldn’t work. The employee should have confirmed it actually worked from the beginning.
In addition, another male employee kept following me around the store, and when I tried on a jacket or sweater, he would pop over and give me his opinion. I know he was trying to be helpful, but I never asked for his opinion, and it felt like I was being judged. I tried on a cute cardigan, and he told me that it didn’t look good on me and that the jacket I tried on earlier looked better. Really? What if I loved it? I didn’t need his unsolicited advice. Unless, I ask for your opinion, please keep it to yourself mister.
Poor customer service!
The prices were pretty good for Guess clothes though, which are generally completely overpriced.

The prices here ARE SUPER CHEAP compared to other stores. Only thing I was really upset with was not able to buy my girlfriend things because they won’t take Marciano Guess giftcard and I don’t have cash!!!

I love this place, although sometimes it can be hit or miss. I usually head straight to the clearance racks here and I have found many cute date wear dresses here up to 75% off retail price, which helps out a lot on this starving yet diva law student!
The staff is generally helpful, and it helps to go here when its not too busy so that you don’t have to wait in any lines!