Kappel & Kappel

We rented a house from them they were quick to fix things and treat us well when we moved out. Michelle Rodrigues was a great property manager.

Great real estate company with fabulous agents! Phil Clatk, Joan Dougherty, and Glenda Simpson are the absolute best! Whether it’s to purchase your first home or your Fifth the quality of service you will receive as well as the attention to detail that each agent in this team provides is second to none!
If you need to buy a house or even if just you have questions give them a call!

I contacted Kapel and Kapel about renting out my house in Vacaville. I described to them over the phone and they said $ 2,300 — $ 2,400 per month and if I went to the higher side of that it might sit a few months before renting. I requested a meeting at the house because I thought there estimate was low. After looking at my house they increased the rental rate by $ 100 to $ 2,400 — $ 2,500. I wanted to believe that they knew the market and that was all the more my place was worth.
After being told that I had to pay them $ 200 up front for them to get to work to find me a tenant. This made me take a step back and do some more research. I saw their reviews here and decided that they were not the best place in town to earn my business.
I called Sandra and Jodie Hymowitz over at Professional Property Management and meet with them at my house. They estimated that my house would rent for $ 2,695. They are not a big business but they are a professional business. I decided to give them my business and they don’t charge the $ 200 placement fee like Kapel and Kapel wanted. Not only did Sandra and Jodie get me the $ 2,695 my home was worth but the got it rented in less than 48 hours.
Kapel and Kapel has earned the bad ratings you see here on Unilocal

Today I called and asked about viewing a property and was told to come to the property at 4:30pm. When I arrived there were several other people waiting to view the property as well. I waited for about fifteen minutes then called the PM (property management) and was told that the agent had shown the property already and that viewings were only for 10 to 15 minutes. When I called earlier no one stated that there was a time frame for the showings. However, I showed up at 4:30pm and somehow missed the showing along with some other people. She also stated that the agent only showed it to five couples. Was there a cap on potential renters? Apparently, they make that absolutely clear that a showing for a RENTAL is only 10 to 15 minutes. Most people work for a living and I left work a bit early to see this place only to show up on time and the showing had already happened. If this is how you conduct business then mine you will not be getting.

All the members of the Kappel and Kappel team are 5 star outstanding! I rented a house in Vacaville that was very well managed, clean and beautiful. Every time I called them, no matter who answered the phone, they were very professional and accommodating. Because of another job in another city, I am leaving this area. However, I will always have great memories of Kappel and Kappel. They are fantastic to work with and if I were to return to this area, would not rent a property from any other agency!

This place uses shady business practices and illegitimate depreciation deductions. If you are military stay away!

We rented a property from Kappel and Kappel. It was a very pleasant experience from start to finish. From the application to the final walk through everything was taken care of in a very personal and professional manner. During our residency we always got prompt service for any repairs that were needed. Everyone that we interacted with was very friendly and efficient. I would highly recommend Kappel and Kappel for any and all property management needs.

Save yourself aggravation & stress & don’t do business w/​this office. We’ve never seen such unprofessionalism.

I’ve used Kapple and Kapple for a little over 3 years now. They’ve managed my property in a way that seems reasonable.
Given that Vacaville presents a challenge in finding good, long-​term tenants, I was luck enough to find and qualify a great family to lease, and have not had any issues with them at all.
This next critique should not dissuade anyone from using Kappel, this is aimed at the Owners.
It appears that the business owners (not to be confused with the staff, or property managers) have not made wise decisions in how they select their Customer Relationship Management (CRM) software, and their accounting software.
Through no fault of the staff, I’ve seen a handful of issues a trained eye could tell were system bugs impacting operations. To anyone else it would look like someone just wasn’t doing their job.
Any poor CRM or Accounting bug that becomes a customer facing issue should be addressed.
My suggestion to the Owners.
Pay to have a Salesforce implementation to manage your accounts, opportunities, leads, and contacts. Find a good consultant who can manage this project, don’t just hire some IT Firm off the street.
Implementing a good CRM will make every person on your staff’s life much easier. Your customers will also receive much more timely information. There are Property Management modules that you could easily use with out of the box functionality that would not require configuration.
I hope someone at K&K reads this. You’ve got a good company, and a good CRM will give you an edge in this market.

We’re tenants of kappel and kappel in vacaville. Just want to let potential tenants know what it is like leasing from this company, they will fix most items you request, but it is done by handyman companies, these guys do not know the true meaning of professionalism. We had problems from major condensation problems coming through leaking windows, pests (rats, raccoons), rats eating ventilation ducts, still can not get window leaks fix, this is due to home owner and not the property management company, the pest control company was my only experience with professionalism. The local big name handyman company in vacaville, and the heating and air company from fairfield, these two companies are among the biggest jokers I’ve seen in my 20 years in construction. Property management do not seem to care too much about their tenants, beyond the extent of calling for handyman repair. Maybe I am asking too much, but I’ve always gone far beyond what I’ve experienced here when I provide a service to my customers, it is my job. I just thought I would let potential tenants know. As a side note, always bring a bright flash light when looking at potential properties, as I have found they had about half the amount of light bulbs, and low wattage, I suspect it is to hide the blemishes during showing. Once I put in all light bulbs and higher wattage, the property is much worse in reality. Take lots of pictures inside and out, in good light, and write down everything so you can get your deposit back at the end.

I contracted with Kappel & Kappel Property Management beginning October 2011 to rent and manage my condo. We ended our contract by mutual agreement this August (2012). It was not a good experience.
They were not able to put a renter into my condo until January. I understand that fall months can be difficult to get renters, but this was just the beginning.
From January to August, they disbursed monies from the account incorrectly 4 months (out of a total of 8). Each time, I had to call to get the correct, full, amount disbursed to me.
In that 8 months, they completed and charged me for repairs 5 times, but refused to fix a toilet for 3 months. When the toilet was finally repaired for my tenant, the new chain installed was too short, and this was determined to be a contributing factor in an overflow that required significant repairs for water damage to the floor and ceiling. The required repairs were so significant that I had to get insurance involved and the tenant had to be provided other accommodations for 1.5 weeks. I should be clear that I do not blame Kappel and Kappel for the water damage, but the too short chain was determined by the insurance company to be a contributor and that chain was fixed by their maintenance man.
Kappel & Kappel never acknowledged this.
They called me to let me know there was an issue, and then my manager went home sick. It took me 8 calls across 7 hours to get ahold of anyone else there that could help me or point me in the right direction. When I finally got ahold of someone, they just passed me off to the city and my insurance (through whom I was eventually able to sort everything out). This failure to identify a back up before going home sick with a major emergency going on, was especially frustrating to me. I was left floundering, at work, trying to figure out what I needed to do and who I needed to call. After it was all resolved, Kappel and Kappel still never followed up with me, and they never came out once to look at the damages or fixes.
I know that it is my insurance, my property, and I needed to be involved, but this was a very stressful situation. I missed quite a lot of work getting everything taken care, and NO ONE from Kappel & Kappel could be bothered to be involved.
I will say this for them, when my tenant and I asked them to change the lease to month to month (from a year) soon after the incident, they complied. This is probably the ONLY positive thing I have to say about them.
In August, my tenant moved out, and the company failed to check with me before sending the disposition on the walk through and returning the balance of the security deposit to the tenant. This would not normally be significant except that we had had this major change to the premises due to the water damage, and they had never checked on it. There were new damages to a brand new fan, brand new carpet, and baseboard that were all replaced in the repairs to the water damage. The new damages looked like they likely happened while moving furniture. When I notified Kappel & Kappel of these problems, I was told that the tenant had told them the contractor never fixed the base board (this was not true, I personally did the walk through before signing off on the contract work) and that they had just «missed» the other issues. They went on to say that they hoped I understood since the disposition had already gone out.
I do understand, Kappel & Kappel. And should anyone else Unilocal you before signing your contract, they’ll understand now too.