Merrell

What spectacular service I had tonight at this store. Greeted when we walked in, sizes grabbed even though salespeople were helping others at the time! Jowan went above and beyond to explain shoe type, over pronating, describing what’s best for each kind of runner or walker, and while fitting my budget! We’ll be back as soon as we need more shoes. Thanks so much for such a positive experience!

My husband went in on a business trip to this location and the service he received for his broken clip on his shoe was amazing! He highly recommends this store and the shoes!

YES YES YES!
My experience here was great due in a big way to the help we received from Jowan (sp). We greeted us as we walked into the store even though the place was filled with customers. While I found a pair of boots to try on I was amazed at how well he handled the room — talking to customers, explaining sizing and quality, making suggestions, and finding the right size or a better alternative.
Merrell shoes/​boots are great and it was a good way to end the day finding incredible service on products I really like — and at good prices.
Other stores in this area would do well to imitative Jowan’s service and I really hope Merrell’s recognizes what an asset they have in this young man. And I apologize for not spelling his name correctly!

I just love when I walk into a store to find two older lady sales associates standing behind the cash wrap talking to each other. My fiancé and I were looking for some work shoes that I’ve read some great reviews about. Not once did those two older ladies ask if we needed help or assistance. The entire time we were there not once did they leave from behind the counter. Luckily we knew exactly what we were looking for and were able to locate the shoes but I am disgusted by the lack of any customer service this store had. The only reason we purchased shoes was because I know how highly rated they are. Those two old ladies could use boot camp 101 on customer service.

I would give no stars if I could. This is not the first time I have had the same problem with this store.
The associates seem to be in their own world and completely unaware that they work in a retail establishment. Only come here if you wish to be ignored by all associates (including the manager!). I recommend everyone take their hard earned money elsewhere.

If a tree falls in the forest, does it make a sound? If you stand in a store long enough, will someone acknowledge you?
Rarely do I ever write one-​star reviews — in fact, this is my first one. Rarely am I ever so against a place but my experience here made me feel more invisible than I ever had.
I went with two friends trying to find a gift for someone. We briefly researched hiking shoes and decided that heading directly to a store — especially one that has such a great rating — would help us ensure that we are buying the best gift possible.
We were all dressed relatively nicely. Since we were out for the day, we didn’t wear workout clothes or anything. It’s not like we looked liked we were homeless or anything. Walked into the store, no greeting. Spent five minutes in front of the one shoe we were researching, no acknowledgement. Let’s be clear about the size of this store. You can see everyone and everything from standing at any point in the store. It’s that small. We get the box of shoes and move over to about two meters away from the counter. We try to get the attention of the only girl on the floor… but she’s «busy».
The girl working spent all her time in front of the computer and then only helped a guy that looked like he spent a lot of time outdoors. (Sorry, I don’t lace up my hiking bookt and flannels every time I leave the house.) And by help, I mean she stood in front of that computer and said something about the items being out of stock. When the guy left, she went right back to her computer. Did not look at us, did not speak to us. I’m pretty sure three people standing right in front of you, staring you down, trying to ask you a question means that they need help.
Maybe we should have complained to the manager? Oh wait, she did make a two second appearance. She answered another customer’s question and just went straight into the back.
And then there we were… Three people standing in the front, holding a box of shoes, for twenty minutes without any acknowledgement. Um, no. Not okay. At that point, we left.
Verdict: I would rather pay more/​full price for the same Merrell product than have to deal with this store and customer service. Take your money to REI or basically any other carrier. Seriously. Don’t come here.

I’ve had Jungle Mocs rolling around on my wish list for too long, and every time I go to REI looking for them, they’re not there. A real surprise, since used to be a huge seller at REI. I don’t like buying clothing/​shoes online. Have to try them on. Got Keens at REI last Friday and they KILLED my feet, which felt like they were 90 years old. Sore, stiff and painful, and it didn’t get better. Five days of excruciating pain. Ow.
So today I finally, finally, finally decided to bite the financial bullet and stop suffering. I went to Merrell at the Premium Outlets in Vacaville. Buy one, get the second one at half price! There’s a sale there this week!
So the awesome salesman brought me numerous pairs of a few choices before I found just the right Jungle Mocs (they fit, and no pain!) in black and another pair in brown. I wore the brown pair home because they were so comfortable I didn’t want to take them off. How quickly they worked! My feet aren’t sore and they’re flexible, not painful and stiff. Just from a pair of shoes!
So I’m thinking I should go back soon for a pair of «outdoor slippers», which are like slip ons I can use to take my dog out or slip on when I get out of bed, and maybe to drive in. And some other pair of something else at the same time, since I can get them for half price. I can’t afford not to, since tonight’s purchase was my first pair of non-​painful shoes in too long.
The sale ends on Memorial weekend Monday.
Got a bunch of shoes to get rid of now. The Jungle Mocs are the gold standard. Thank you, Merrill. I hear you had doctors design these shoes. Don’t know if that’s true, but it feels like it is.

Love their shoes and their outlet. Great prices on merchandise and always have my size. Something I cannot say for the limited selection at DSW or REI.

I have to give Merrill 5 stars for providing me with the only shoe I could wear after breaking my ankle in 2010. The zip up/​zip down option was a lifesaver as my foot swelled during the day. I also have to thank those BFF shoes for being a lightweight and durable travel companion. The most recent doing duty hiking on a volcano in Nicaragua. Not to forget my waterproof Merrill boots, super comfortable from the first try on, lined with neoprene for which, my ever cold feet are forever grateful.

Totally legit in-​season and out-​of-​season shoes appear to be discounted 10% to 50% (most newer items are in the modest 10%-20% discount range). Even a few of the barefoot-​style running shoes are in-​store. There are also a few racks of men’s and women’s clothing, including the outerwear collections.
While you’ll likely score a better discount using a third party shopping website, you’ll at least appreciate this store if instant gratification is more your style.