MetroPCS

Customer service here is terrible. The staff is unhelpful and unfriendly. Unfortunately it’s the“corporate «store the other stores must refer you to when you need a phone replaced under warranty. I only go there when absolutely necessary, other than that I recommend any of the other metro stores who are happy to help with whatever you need. Also, don’t believe them when they say they’ll call you when the phone is ready-​they won’t!

Made a point of driving from Davis to Vacaville to get our new phones at a corporate store instead of a local dealer. Thought we might get knowledgeable and helpful customer service there, as opposed to when we got our current Sprint phones at a local dealer. We were wrong.
We walked in 30 minutes before the store closed, planning to spend around $ 600 — two new smartphones and two lines on a new account. Already did our research and knew which plan we wanted and which phones we wanted. Checked out the phones and was surprised to see that the ones we wanted were $ 30 more in store than they were listed on the Metro PCS website.
When we were finally noticed, one employee had us walk across the store to where she decided to sit. Got barely into the paperwork and when she couldn’t explain the difference between the $ 40 and $ 50 4G plans, she decided she didn’t want to help us. But at least she was falling out of her top.
Over to the other side of the store to be helped by someone else. Who immediately started bringing out cases and screen protectors and other additional stuff. Okay, I can understand upselling, but dumping a pile of boxes at us before even asking if we want one is not the way to do it.
After a few minutes of standing there, she asked if we wanted a particular area code. We said no, we want the numbers we already have. Oh, hey, we can’t do that without a copy of your current bill… We don’t have a copy of the current bill — we never see it, we said. You can go to the Sprint store and get a printout, she said.
It was now 15 minutes before they closed.
We left the store without spending a dime — other than the gas we wasted getting there and back home again. We will likely be going with Metro PCS for our new phones as they have the cheapest data plans and no contract, but the phones will be purchased elsewhere.

This is a horrible experience, an horrible store, and a horrible company. they suck your money, people, don’t go there! They change my phone 5 times, making me pay another 10 dollars again and again, how there I know if the phone that come from the manufactor works? its not anew phone, comes back from the manuf. well, 5 times, the phones did not work again and again. the employes there and the manager, looks like they don’t want to be there, they are just bored to be there. the jock cost me or ready more then 500 dollars, on betwen phones, caes, gas, and more, and in 6 month, I maybe use my phone 30 times! its just absurd. I change company, and they are way more serioux. so people! go to other company and compare!!!

At least im happy to know it’s not just ME who thinks this is a terrible store. I stopped in for phone help, and to make a long story short, I was told 3 different things by 3 different people, and when i came back the THIRD time that day, the only reason why i got help was because a manager was there to explain things. The workers here are basically completely uneducated about their products. and to top it all off… THEY WERE RUDE. The girl who «helped» me (when the boss was there) was very very friendly, untill i came back the next day because she forgot to tell me an important piece of info, and then even she was rude! She acted like she was pissed off at ME because SHE forgot to explain things completely! What the hell? I will definately seek out other places: I’m told that Best Buy can help with Metro questions/​problems OR MAYBE I’LL JUST CHANGE SERVICE. omg.

This is the WORST metro store ive ever been too… Which makes sense since its a corprorate store… go figure…
The staff is horrible they really really really are horrible… When they look at you its like you can see it right on there face that they wish you where dead and would just get out of there store… They move soooo slow the line just gets out the door sometimes…
Everything is overpriced… If you go to one of the other metro stores in vacaville (theres like 3 others) there all franchise and treat you like they actually want your buissness i recomend the one on alamo…

OH NO, MY MOMS PHONE BATTERY DIED!
apparently my mom needed a new phone battery. or so we thought… We were referred to this location after we had called the 800 number and they said they would be able to help us.
We walk in there and we rent greeted or offered help. we went up to the first available employee and told her our problem. she concluded that we needed a brand new battery and charged us $ 80!!!
my mom wasn’t satisfied with that answer so she waited to be helped by someone else. The next employee (Ruby) told her that she actually needed a brand new phone and if she wanted it the same day it would be $ 30 or if she wanted to wait 3 – 5 business it would only be $ 10
Of course my mom decided to wait and only pay $ 10. If it wasn’t for Ruby she would of ended up paying for something that would of had to come back in the end. THANK YOU RUBY! :)