New Balance Factory Store

There were signs everywhere indicating 40% off in the store and also right in front of many shoes. I get to the counter and its not because a red sticker is not on the box. This is completely misleading and a waste of time. I also complained to New Balance headquarters.

The New Balance Factory Store in the Vacaville Outlets may be one of the best places to buy athletic shoes and is the best place for New Balance. Their factory store is conveniently located off Interstate 80 for anyone heading to the Bay Area, Sacramento, or Lake Tahoe. New Balance makes a wide variety of shoes for women and men, including some options made in the USA!
The store itself is somewhat basic with lots of open stock shoes with a few apparel and accessory options. The staff are helpful and friendly, but you can easily find the available size and width options. Selection is limited as the factory stores typically only carry discounted overstock or discontinued versions, but you can save a lot of money if you like the option. Some of the more extreme sizes may not be available, but sometimes they have overstock of specialty sizes too. It can be a bit of a gamble, but they pay off big with savings!

It would be nice if they carried B and C shoes. They used to have a bigger selection of sizes. I have been buying here for years.
Last two trips only EEEE, EEE, EE and D.

Dennis W was great! He knows about flat feet, he also has them. I wore the shoes out of the store!

I buy nothing but NB running shoes, because they carry my size. The workers here always greet me when I walk in.

I really like this store. I can always find good running shoes for my husband at a very decent and sometimes very impressive price. I love that they have so much on clearance. The employees are very friendly and helpful. Love that they have a military discount as well.

What a great store with fantastic employees. We had been looking for shoes for our young daughter who wears a brace (AFO) on her right foot. We hadn’t been to lucky finding one that would fit over the brace. The employee who helped us was fantastic and was able to fit our daughter in a shoe that works great. She even told us how we could get a discount at the store by getting a coupon book from the outlet store management. THANK YOU NEW BALANCE STORE!

Generally I am NOT a fan of outlet malls, specifically because they are only dumping stuff that did not sell elsewhere, or worse lower quality items specifically produced for their outlets.
The NB store in Vacaville is different. l Their staff is friendly, but honestly mostly kids that don;t REALLY know their products well, so do your research and know what you are looking fro and looking at.
Some of the shoes are seconds, but not all. I do not have a problem with that. They seem to be seconds because of very minor issues and nothing major or that will prevent the product from performing very well.
They have sales all the time, generally 25% to 50% off your purchase, and it also applies to the clearance rack. Clearance rack is my FRIEND! Always something I need, or want, be it shoes or clothing or ??

Came here after Black Friday when they had 30% off entire store. Bf was looking for a new pair of running shoes and he had a specific pair in mind but wasn’t sure how they were in person. The sales associate helped answer his questions and provided some other shoe suggestions as well. All the associates came up to us and ask if we needed any assistance, frequently. He ended up liking one pair that didn’t carry his size :[ So the sales rep. helped him pick out another shoe that fits his needs.

The store is a great choice if you have wide feet.
I think the selection has decreased a little over the last 3 years but still there is good value to be had.
The staff doesn’t assist very often with shoe selection or trying on of the shoes. Sometimes they will ask if I need help but they drift away quickly. Not sure what is going on in the store that keeps them that busy, but I’ll give them the benefit of the doubt. Do not expect the same level of customer service as a regular shoe store.

Labor Day Sale! Totally worth the drive!
I’ve worn down my poor shoes to the next color level underneath the sole… it was clearly time for a new pair. Labor Day sales was just too hard to say no to. Given the opportunity and the need, we knew it was time to go.
My gf and I drove out Monday for the sale and it was worth the drive. We found two awesome shoes to continue our training in and they were both on sale for 50% off! When the total came up we got the two pair of shoes 30% cheaper than if we got a pair at full price!
Sidenote– I picked up the box as I was looking for pairs to try on and thought– Oh this must be the one on display because it felt so light. I opened it and I was mistaken! The shoes were both there and they were just that crazy light! New Balance you’re amazing!
Thank you baby for getting me a new pair. You’re the best!
Until next time
Cheers

Duffel bag 20% off! in some random sale Awesome deal!

Lots of great deals here for shoes and athletic gear. I stopped by with my parents a few weeks ago and we were able to pick up some shirts and a pack of extremely comfortable running socks. Overall, this store has a decent selection and plenty of staff on hand to assist.
I may have visited on a bad day however. None of the staff were smiling and some were standing around complaining about their work day. The floor staff helped us look for a few items, but looked rather irritated and left quickly before we finished our thank yous.
The cashier was most definitely humoring my parents when we were paying for our items. Perhaps she was having a rough day, and my parents probably should not have tried to make casual conversation with her, but the sarcastic laugh and the annoyed expression that quickly followed was rather offensive. My parents, who rarely cared about customer service, also noticed and commented on the staff’s negative attitude after we left the store.
Since the other reviews here are generally positive, I guess my experience was not typical. New Balance staff, thank you for your help that day and I apologize if we annoyed you in any way. We definitely did not mean to be troublesome, just a bit too excited about comfy socks.
Four stars for selection and deals and minus one for that unpleasant experience. I generally don’t mind poor customer service and rarely comment on it, but treating my parents poorly is a deal breaker for me. I’m not sure if I will visit this store again any time soon, but if I do I hope I can give NB a higher rating next time.

I just bought the most comfortable pair of running shoes for my wide-​ass feet from here!
Originally $ 115 down to $ 39.99!
I am a pretty athletic guy, but running has always given me terrible pains in my feet. Dr. Google told me to try extra wide new balance shoes, and I think I have found my answer.
Also, the staff here is super helpful and helped me find exactly what I needed– without trying to sell me the higher priced option.
I don’t see myself buying running shoes from anywhere else.

Very helpful staff. tried to up-​sell me on something but otherwise very helpful.

I’ve been a loyal fan of New Balance for a long time. Their shoes for runners are expensive but worth it given their comfort. I also like their casual shoes as they are (or were) fairly understated in terms of look.
I was due for a new pair of trainers and everyday shoes so I made the trip from Oakland to this store. The store itself is wonderful — it’s located in a high-​end strip mall with some good options. The space is clean and the staff is friendly.
My biggest gripe is that the shoes have gotten… funky… over the years. The high end running shoes are still classic grey or blue. But most of the lower end shoes are bright, bold colors — oranges, reds, yellows — and slick with different embellishments. I wish there were more classic colors/​designs.
I found a couple of understated designs, but only a few and they didn’t fit me well. So I guess that’s a lesson to learn — don’t get too attached to one brand — you never know when they’ll do in a different direction.
Tip: They have occasional sales — check their Unilocal page for announcements.

Excellent service, especially for an outlet store. The staff helped me find immediately the shoes I wanted. I was out the door within 20 minutes, which is saying a lot since I had a 3-​year-​old with me. Can’t get better than this!

We bought 4 pairs of sneakers here, as we were paying, I asked if their were any specials going on, the young lady that rang up my purchase told me that there is a discount book for AAA members, but the office was already closed, that was at 8pm…
I went to the car to get my AAA card and asked her if she could accept my card for a discount, she says no… then this guy comes up and says «give it to her», I said wow thanks, such a great response, so we saved over 45 bucks… what a deal…
Thanks to the young sales guy that spoke up for me…

Supinate… had no idea what that meant until i ran into Shay. She absolutely knew what she was talking about and help me pick a shoe out for my fat feet. :-).
It is people like Shay that makes a business pleasurable to visit and purchase from. She treated me and my wife as if we were her family or bestfriends. It is rare nowadays for someone working for an hourly wage to go above and beyond to make sure their customers are taken care of.
If i owned my own business i would hire her in a heartbeat!!! Fantastic job Shay!!! And i looooove my new 993’s!!!

It’s really hard for me to find shoes that fit and that I like the style.
Today I found both and GREAT customer service at the same time.