Peabody Self Storage

After reading all the reviews I was hesitate to rent a storage unit from there. However I had to have one.
I opened the office door to be greeted by two very charming, professional people. I explained my urgency for a storage and without any hesitation they explain they sizes they had available and showed me a couple of units that would fit my budget and space needed. They also informed me of u haul trucks and boxes they had on hand to assist in my move.
It was a hot day as they lead me back to the office and offered me cold water. I still didn’t get what all the bad reviews were from. I asked them if they have worked there long and that’s when Brie and Eddie informed me they are the new managers taking over the Peabody facility. I just smiled in relief and thanked them for their hospitality as I filled out the paperwork for my new storage.

DO NOT GO HERE!!! We moved out when the new owners came in and raised the rent without any notice. They were very mean to us and they charged us for garbage being left in the unit and halls which was a LIE!!! Thank god I recorded everything!!!

Ever since the prev. managers left they are ridiculous. There is no common courtesy nothing. I was on autopay, the Target mess caused me to get another debit card, they never contacted me to say they could not run the card, they waited til the last minute to send me a lien notice and tacked on $ 40 ($ 20 late $ 20 lien notice). I have been at this storage place for many years. Now they blocked my entrance and say i owe $ 190 again due to fees because the auto pay was not turned on and I am late. WTF. They are all about the fees and no common courtesy, no customer service i have to call back to speak to a specific person the next day about auto pay. OMG. I will be outta here soon. Do not use them!!! other place close are much cheaper and friendlier.

Horrible place! Ya they seem nice, but the minute THEY make a mistake, they are quick to blame you. And Lee is the worst at her customer service. She not only talks over you, but also yells at you the customer. She can’t follow any directions, and is just plain RUDE. Im am so disgusted with this business. I am switching storage facilites this weekend because of this.