The Solano Computer Guy, Inc

A while back i had dripped some soda on my laptop keyboard and some of the keys were starting to stick. i thought that i could fix it myself by replacing the connectors on a specific key with one i didn’t use. needless to say it didn’t work and i knew i needed to get it replaced. I bought a replacement keyboard from Dell but to have it fixed by them i’d have to ship it out and it could take 2 – 4 weeks. So i tried the Geek Squad at Best Buy and they would’ve had to ship it out as well and it would’ve taken just as long. Finally i asked my mom to check for places that could do it and she found these guys. In the end it was cheaper than both the geek squad and Dell AND they completed it in 4 days! everything worked out fine and i’m am so happy to finally have a working keyboard and laptop again! They very helpful, much cheaper, and quick! i’m absolutely thrilled and would recommend them!

My power cable connection on my laptop wouldn’t make contact, so I wasn’t able to charge my computer. The Geek Squad at Best Buy couldn’t get a replacement and suffested The Solano Computer Guy. I took it in and they were able to fix it. It took a little over a week and I had to pay an additional (on top of $ 160) $ 20 to not have the part take another 3 – 5 days to be delivered. My computer is fixed and I am a satisfied customer.

very knowledgeable regarding pc’s. i had a computer i just thought was gone. but the computer guys expertise and customer service was great. they knew about all makes of pc. there great. the sales rep even added a free phone! awesome

Solano Computer Guys are great. My organization has been working with them for years now and they are fast and always able to get us an appointment as soon as we need it. In my years of working with them, I believe that they are an honest and legitimate company. They even have patience with clients with little computer knowledge, like myself. They are the best in the County!

Recently I had a problem with my laptop to printer connection. Rusty was kind enough to help me over the phone arrive at a solution without charge. He also was apologetic for my prior problems and assured me my next visit would be much better. I was grateful for the help this time and for his commitment to customer satisfaction. I could certainly recommend Computer Guy now. But keep in mind, you may have to wait a week to get your computer back, unless you wish to pay additional for the faster service. That may not be a problem for some people.

Go elsewhere!!!
I decided to ignore the negative reviews and give them a try since it was close to my house. I was charged $ 160 for a minor problem. There was a 10 day turn around, and I got my computer in 11 days even AFTER I called to see if it was ready. They did the bare minimum, and didn’t give me any info on how I could possibly avoid the problem in the future. My computer does weird things that it didn’t do before I took it to them, like shut down for no apparent reason. I have had my computer repaired before in Vallejo for half the price, and they even cleaned it at no extra charge. AVOID these guys and ignore the false (cough) I mean positive reviews.

Our business has used Solano Computer Guy for over 10 years and their service is impeccable! Whether you take your computer in or have them come to your office, these guys know what they’re doing! Recently, Rocky even assured me I could install my own imaging kit for my printer that he ordered to save me money. It literally took me 1 min! We will always call

These guys are awesome and have great customer service! I called in about one of my popped out keys on my laptop (thanks to my cat lol) and he told me to go ahead and bring it in and he would be able to tell me if it needs to be replaced or if it just needed to be popped back into place. So I went in they fixed it! No replacement needed! And no charge! :) I’m one happy customer! I’m definitely coming back to this place for future computer needs because of their great attitude and service! Super nice gentlemen! :)

This is the third time we’ve used The Computer Guy to address our computer repair needs. Each time Rocky and his team have provided excellent customer service at a reasonable price. I highly recommend going to them to address your computer needs.

To those reading this review please use Art Computers in Fairfield: They provide much better customer service & lower prices:
I have spent a lot of money with Computer Guys over the last couple of years, but their service keeps getting worse: I called to have the hinge on my laptop fixed and they told me it was about a 5 to 10 day turn around and $ 80 inspection fee, BUT If wanted it looked at the same day I could pay $ 160.
I asked if they could put me on the schedule and I would bring in the computer in 10 days when they had availability. They said no because schedules and things change. I said that was not a problem, I could bring it in anytime, and that if they could not look at it for 10 days I did not want to have it sitting in an office since I could keep using it. However the answer was still no but I could pay $ 160 to have it looked at the same day.
Also last time I went in they charged me for stuff I didn’t need, or at least the $ 180 I paid that time did absolutely nothing for my wife’s computer speed.
So I went to Art Computer: They inspected and fixed it all for $ 50 the same day. Bye Bye Computer Guys.

We had our computer cleaned up and a nasty virus or more taken away. These guys are fantastic! I am so grateful for their knowledge, wonderful advice and PATIENCE for me! After bringing our computer home and installing it into our new home, the printer didn’t work. Rocky was amazing! He walked me through the whole process on the phone with kindness and patience.
If you ever need help with your computer, The Solano Compter Guy is the place to go!

If I could give them NO STARS, I WOULD!!!
I went to the office located on Travis AFB. For some reason this service tech HAS NO KNOWLEDGE OF WHAT HE IS DOING. I brought my laptop to him because it would not turn on at all. I had already advised him that the Geek Squad at Best buy said that the computer’s hard drive had failed. I guess he went with that because he told me (after having my computer for a couple of days) that the hard drive was completely gone and for another 80.00 he would install another used one. OMG are you kidding me? I guess I paid for a diagnosis that was either false or this guy needs to get out of the computer service business. A friend referred me to another company and guess what? I was given a FREE DIAGNOSIS. Come to find out my operating system had failed. So I paid the new company 180.00 to fix it and system recovery. Totally worth it!

I had multiple repairs to different computers done here and i was given great advice and service from Ian, the technician on site. They are friendly and knowledgeably, and seem to get things back in a timely manner. I will definitely go to them in the future If I ever need work done on a computer/​laptop or any other issues. Great company!