Willard’s Dry Cleaners & Laundry Service

Hubby needed his dress shirts pressed ASAP. Willards Cleaners were SO helpful and worked on them while we had lunch.
So grateful and appreciative. Wish they were closer to us, we’d take ALL our cleaning there. Absolutely superb customer service and so friendly. Highly recommended.

Not too often you come across a place of business that is just happy to help. I was trying on dresses for my college graduation and got makeup all over the front of it. It was a white dress and was the only one left in my size, so I bought it anyways. I called Willard cleaners and they said bring it by, they can take a look at it for me, and see if they could have it ready for me today. The nice lady at the front took it to the back to have Mr Willard look at it. Within 5 minutes he brought it back up to me and said it was ready to go. I went to pay the lady and they said «no charge, congrats and have a great day, we are just happy to help!» I am so great full since I am just graduating and I am still as broke as a student and had already spent $ 50 on the dress. The dress looks brand new again. Thank you so much for being genuinely amazing!

After seeing the moderate to negative reviews I wanted to give these folks a little «bump». In December I got a job that I was willing to take a little more pride in so I was «sampling» dry cleaners in Vacaville. This was the 3^rd one I tried and talk about an amazing location on Merchant complete with a «drive thru» parking lot kind of thing. The shirt was cleaned very well and ready when I asked for it. The only reason I haven’t made them my permanent dry cleaner is that their prices are comparable to all the other dry cleaners, as well as quality of service, in the area, and I have another dry cleaner literally around the corner from me. As I mentioned in another review i know I’m not law enforcement but I do security at a well known location here in Vacaville so even a little discount would have made me a dedicated customer.

After patronizing this business since 1977 (!) my wife was informed yesterday that we no longer had an account with them. Damon had decided our business no longer justified it. That’s fine; our volume of dry cleaning and laundry dropped a lot after I retired. But really, Damon, couldn’t you have picked up the phone to let me know. I would have understood. Surely as customers of 38 years we rated at least a telephone call.
I can understand why this business now has the poorest Unilocal rating of any local cleaners. The previous owner, Will, was a respected businessman. He respected his customers, too.
Local residents can find other cleaners that care.

I would give no stars if I could! DO NOT BRING YOUR WEDDING DRESS HERE! I brought my dress here to be pressed before my wedding. Luckily it still need to be bustle so I took it to my alterations lady a few days before my wedding. We notice they had broken almost all of the stitching on the train of my dress which totally left the train in shambles. She spent 2 and ½ hours trying to put it back together and fix it. Luckily she was able too.
Now when I called to tell them what they had done. The manager was arguing with me telling me that they wouldn’t of done anything like that and they do wedding dresses all the time and this has never happened blah blah blah. Well this time it did and they ruined my wedding dress. He continued to argue with me saying it was something that was basically my fault or a hand stich that my alterations lady. Which is not the case because I bought the dress this way there was No Alterations done to the train of the dress.
Long story short he told me to come in and he will see what he can do but he doesn’t think he can give me my money back. I refuse to go in there 2 days before my wedding with my wedding dress so he can just argue with me some more, and ultimately not give me my money back. I don’t need the extra stress. And he was rude. I will NEVER bring anything to this place again.

Your average dry cleaners — they’ve been in Vacaville as long as I’ve been alive, and my mom has been taking our family’s clothes here for years. I don’t believe they’ve ever ruined any clothes — a plus. I’ve taken a few items of my own here through the years — down comforters, wool pants, cashmere sweaters… most recently, I took in a big load of stuff. 13 items to be exact — a mix of pants, sweaters, scarves, a peacoat… and one pair of my pants were pretty badly stained with blood.
They turned everything around in 4 days, not bad. Got the blood stain out completely — excellent. Although some of my other pants still had sitting creases in them and had tiny balls of material clinging around the butt and thigh area. The downside — it seemed expensive! I guess I should have expected it with 13 separate items — but my total bill was $ 85, which seems a little steep to me. Not that folks in Vacaville have many other options when it comes to dry cleaning…
I think if I’m in a pinch, I’ll bring my clothes here again. Otherwise, next time I’ll do my best to seek out a green dry cleaning location. If I’m going to pay a premium, I’d at least prefer NOT to be doing a disservice to the environment!