Kenny’s Double Diamond Ski Shop

Absolutely baffled by the positive reviews here! I bought a pair of goggles @ Double Diamond this weekend. 7 hours later, I returned with the goggles, receipt and tags in hand, as the goggles leaked snow!
They would not accept the return! Clearly Double Diamond is geared towards tourists rather than return business. For the price they charge, I expected far better service.

One word in ski boot fitting…“Chad”. He asked me to come back and tell me how they fit. Why bother? They were perfect.
On a second note, while I was being fitted I saw the staff bend over backward to help a beginner skier who had bought boots in Florida. He told me that his first two days on the slopes were miserable. I know they need to make $$ but it doesn’t seem like it gets in the way of providing exquisite service.

My ski instructor Craig Woods (a 5 star Aussie) introduced me to Chad for some help with boot issues. My boots were 90% as I had a great fit with Jim Lindsey at BooTech in Aspen Highlands. Chad got them nearly PERFECT. Super down-​to-​earth guy, very direct and no BS. If you have boot issues I would highly recommend.
As for the shop… it’s amazing. High-​end demos, great gear, superior customer service especially when compared to Gorsuch in Vail Village. Our group of 15 – 20 enjoyed working with «Q» and the rest of the team in rentals.
This is the second review I’ve ever written… keep it up guys!!!

Ask for Chad Mederios for skis, boots, boards; any type of snow equipment. Hands down he’s the best in the business. 2013 – 2014 Ski season was incredible because Chad took care of us and gave us the best fitting boots we’ve ever had. His attention to detail and customer service is 5 Stars over and above the competition.

This is the best ski shop in Vail! They have everything you need during the winter months to fight off the cold and snow. They sell all the newest skis and boots and gear to make sure that you are enjoying yourself in comfort and style on the mountain. They also sell equipment and gear during the summer.
The staff here are incredibly friendly and will help you find all of the right gear for the time of year. The staff are all skiers and outdoor adventurists, so you know they have your best interests in mind.
The shop is the closest shop to the gondola at Lionshead. You can literally rent or buy some gear and walk 30 seconds to the gondola and start your day.

What a great little shop in the heart of Lionshead! They have practically everything! This is a great one-​stop shop for hats, sunglasses, clothing, skis, tuning, bike rentals, and I could go on! I had my skis tuned here for closing weekend and I and my skis couldn’t have been happier with the job they did. We dropped off our skis and picked them up the next morning as we walked on to the gondola.
This shop is a happy medium of performance clothing and your everyday wears. They had fabulous sales going on and if I had been with a different group I could have done some work shopping in this store. Wonderful customer service, Aaron did a great job on our skis, and I will definitely be back!