Rent-It Inc

I rented a 24′ truck on a Saturday morning so I could move house. I had already rented two 15-​footers from UHaul but that wasn’t enough, so I called around desperately and they said they had plenty of trucks available. I was quoted a price of $ 120 for a «weekend rental», which common sense would indicate means two rental days. If I rent on Saturday morning I should have until Monday morning to drop it off, right. I figured that calculated to about $ 60 per day, which was only a little bit more than UHaul so it didn’t seem that bad. We returned it a day late, so I thought I’d just get charged $ 60 or so for the extra day and that would be all. However, we returned it during their lunch break so nobody was there (weird), and we weren’t able to settle the price in person. Then, four days later, a charge for $ 511 shows up on my credit card statement!
It turns out that $ 120 is the DAILY rate, and when they give you a vehicle for a «weekend rental» they mean that you get to rent it on Saturday and then drop it off on Sunday evening. Oh, they’re closed Sunday, by the way, so you just have to drop it off and hope that they’re going to charge you fairly after the fact. If you keep it past Sunday then you pay an extra $ 120, and then we paid an extra $ 120 for our extra day! Then we were charged $ 68 for insurance that we didn’t agree to pay, but it apparently comes baked in, then the rest was taxes, fees, and mileage. This was more than DOUBLE the price of a UHaul rental for the same period of time, and I got two trucks from there, and rented dollies!
The only reason I’m not giving them two stars is that they were very quick to ring me up and get me in my truck, and they had plenty of inventory available. However, after paying their prices, I now know the reason they had tons of trucks for rent and UHaul was totally empty!

Some fundamental problems with this place. I rented a box truck with a lift gate and an appliance dolly to move some appliances yesterday. Everything started out fine. The people there were cordial and helpful. They brought the truck around while I was filling out the contract, so I got in and out fast. The truck was in good condition — drove ok, and the radio and AC worked well.
Now the problems — after driving to the other side of Santa Clarita and getting things ready to move, we opened the back of the truck and… no dolly. I called the company to let them know, considered driving back over to get one, but we were pressed for time so one of the guys helping was able to borrow one from a neighbor. Then we pulled down the lift gate and put the first appliance (attached to the dolly) on. We noticed immediately that the gate angled slightly downward, but with someone holding on both ends we were able to steady the dolly/​appliances while lifting them onto the truck. The biggest problem was unloading — the situation actually became dangerous. Immediately upon starting to lower the lift gate there was a «clunk» and the gate dropped suddenly and our fridge/​dolly almost slid off. It took all the strength of two people to keep it from sliding off. After this experience we made sure there were extra people helping to get the other appliances safely loaded and unloaded.
Bottom line — I could have rented a similar truck with a loading ramp for ¹⁄₃ of the price and had the same result. This place is overpriced and should pay attention to the safety of their equipment.

Thank you Rent It for coming to the rescue Saturday afternoon of Memorial Day weekend after I got royally screwed over by SCV Rental. After shopping around I reserved a truck through SCV rental to drive up to Ventura to pick up a used piano as a surprise for my moms 60^th birthday. SCV Rental had a better price than Rent It; however on the day we were scheduled to pick up the truck, SCV rental didn’t have a truck for us and did not offer any alternative. I was in tears over the awful experience there when I arrived at Rent It. They had a truck for us, were very nice and respectful and even cut us a deal after hearing about our awful experience at SCV Rental. THANK YOU Rent It. I highly recommend even if it’s a little more expensive.