Babies R’ Us

I’ve always had great experiences at babies r us. I have to say I was especially impressed when I was in just the other day and the gentleman working the register forgot to put my little lip balm in my bag and he ran out to my car to give it to me. It’s the little things that make a great impression sometimes.

Looks to be a great store with tons of wonderful things, however the service is truly lacking. I went in to buy a simple gift card for an expectant mother friend of mine. There was no one at all at any of the registers. The «customer service» area was the only place staffed. As you might guess it was staffed with one associate and a line about six people deep. The expectant mom in front of me in line told me that it was always this way and the only time they ever opened the other registers was during the holidays. Ho.Ho.Ho. I don’t think so. A few of us complained and another register was opened. I appreciate a store that is dedicated to something specific, be it babies in this case, or sports or even music or crafts, but for heaven’s sake, staff it accordingly! Next time I will go to Target!

Horrible customer service, incredibly rude staff, low inventory. Save your time & energy and buy online!

Melissa helped me call the Emeryville store when I couldn’t get through to them to place an item on hold. She was so efficient, friendly and helpful in doing so. Steve also assisted me over the phone to straighten out an issue with the Emeryville store shortly after. He apologized on behalf of Emeryville’s unprofessionalism and lack of customer service. Melissa and Steve at the Vallejo Babies R Us are gems! They both went above and beyond for me!!!
Also, every time I’ve been to the store, I’ve had a great experience, both with product selection and the customer service! Such a clean and tidy store!

Clean, fully stocked, multiple cashiers and great customer service! Definitely Christmas shopping at this location. The juge parking lot is a plus too!