Bayside Family Optometry

Negative ONE JILLION stars and a swift kick in the behind for Angelica.
Dr. Ogata is also very professional and very thorough. I brought my glasses in with me for the exam and Dr. Ogata told me that contrary to the fact that I’m far sighted, my lenses in my current glasses do not reflect them. He looked over my glasses, told me the lenses were indeed useless and then added, «But the frames are nice!» He wrote me up a new prescription for lenses & hands me a sheet with all my measurements and I wait in line behind another couple who is finishing up their business in the lobby.
Enter Angelica, and boy let me tell you… she’s got an attitude on her. She is not friendly and she doesn’t smile. It even feels like you’re bothering her when she is providing something she probably thinks is her finest customer service. I have worked in retail and I have worked as a manager… and I have to say that I have never been treated so poorly in all my life. I asked her if I can just have the new lenses to put into my frames as there is no need to spend money on frames when mine are in PRISTINE CONDITION. I have had these frames now for about nine years — I have the original box and the original cloth and not a scratch on the lenses or the frames. Angelica says yes I can use them. I give her my card, my frames and the box. She takes them all and rings me up. She tells me that it should be ready in 10 days, «…we’ll call you when they get in. But if you don’t hear from us… you call us.» Wow… that’s a line I have never heard before, but okay.
7 days later, I get a call and go down to pick my glasses up and as I try them on, Angelica stands impatiently facing me, no smiles and doesn’t offer me a mirror. It feels like my glasses are a bit off center, but that’s probably because the nose pieces have been moved in order to get the lenses in, so I take the glasses and the case (which I’m surprised they didn’t lose). The glasses for some reason don’t fit in the case which is odd since it’s the OEM case. I get home and try to fiddle with the nose pieces which don’t seem to make it any better. I finally realize that the left arm of the frames is bent down significantly (frames are metal). When you close the arms and look at the frames from the back, it is clear that one arm hangs lower than the other.
I call and proceed to tell them that my glasses have been damaged. But before I can get the entire sentence out, Angelica cuts me off and says, «Oh yeah… your glasses. Mhmm, I noticed that. I noticed that when you gave them to me, they were bent. You brought them in like that.» You idiot. WHY WOULD ANYONE PAY MONEY TO HAVE LENSES MADE AND INSERTED INTO BROKEN GLASSES? I know for a fact that I have never dropped these glasses in the 9 years I have had them and she has the nerve to tell me that they were LIKE THAT? That’s funny since Dr. Ogata examined them extensively and did not mention once that the frames were bent or damaged. Angelica herself failed to mention when I turned them over to her that they were bent. Then she says to me, «Well that’s the risk you take when you use your own glasses.» I don’t remember signing anything that says you’re allowed to break my frames because I’m submitting them for new lenses. If that was the case, people would never use their old frames for fear that idiots would just break it. BS. That’s when I lost it… Angelica first tries to blame me that I gave her broken glasses and then changes her stance and now says it’s MY fault. I told her that in trying to save money, I gave them my old frames… and they broke them, so in the end — it’s costing me MORE money. Angelica tried to argue some ridiculous semantics with me… with her rude attitude all the way to the very end.
In the end, she told me to come back down so the «doctor» can look at them. When I walked in, she was just as nice as can be… did some half-​assed adjustments to the metal arms and still tried escape responsibility by saying, «These metal frames… yeah they bend over time LIKE THAT»… I had to bite my tongue, looked at her and said, «Well I’ve had these glasses for a VERY long time and never had a problem until you touched them…» Take responsibility for your actions, Angelica.

Great selection of eye wear, friendly and knowledgeable staff. Doctor is generous with samples of contact lenses. Have been a patient here for over 3 years. Would recommend to others!