DIRECTV

DirecTV,
I have been a customer for the last 3 years, and I am at my last wits. I am posting here to give you one last chance before I permanently terminate my relationship with DTV, and continue to tell my story via social networking.
I originally signed up in 2010 and everything worked fine until I got new neighbors upstairs march 1^st of 2012. They were signing a 1 year lease, and I recommended they sign up with DTV because I had received outstanding service up until that point. Regrettably, referring them to DTV lead to nothing but problems and headaches.
I was confused why the technician requested access to my place when installing my neighbors, but trusted DTV, and complied. Immediately after they had been installed, the cable in my bedroom stopped working. I called to get it fixed, and after an hour on the phone, they told me they would have to send out a technician to fix the issue, and I would have to pay $ 100. I was furious, but the representative offered me a solution, and I ended up signing up for the protection plan, and didn’t pay for the service call.
After the service call, the technician notified me that when my neighbors were installed, the installing technician did a very careless job, and as a result, the connection was not able to support all of the receivers. Meanwhile I had agreed to a year worth of paying $ 7.99/mo for the protection plan, to avoid being charged for the service call. Pathetic that either way, I have to pay for a mistake made by DTV.
Next issue. HDMI cable breaks. Contrary to the promise made when I signed up for the protection plan, they would only replace them with component cables… Strike 2.
Now the neighbors upstairs are moving out. Apparently when their cable was installed, the SWM (apparently provides power to the dish) was moved upstairs… Why would anyone in their right mind move the power supply from a homeowner to a group of college students renting the place???
My cable stops working, and I spend over an hour troubleshooting with a rep over the phone, asking me questions like «is your box plugged in?» She proceeds to talk to me like an idiot because I tell her there is no SWM in my house. She schedules a technician to come out, who does nothing to solve the problem, because the people upstairs plugged it back in and my cable was working.
Now they are completely out, and the place is vacant. Somehow, the SWM is unplugged again. I am without cable, and now very irritated and when I called, the manager I spoke with said the soonest she can send out a technician is over 2 weeks from now, but as a curtesy she will credit me for the time without service… Some curtesy…
In summary, I made a huge, and costly mistake by referring additional business to DTV, and have paid numerous dollars and hours, simply have a service that I pay for monthly! Apparently it will also cost me $ 120 dollars to cancel my service, but that is a small price to pay for my time and sanity.
Please somebody read this and contact me with some sort of reasonable resolution. Account number 46 502 328.
Your one time loyal customer,
Todd