Pizza Hut

Placed an order online at 6:24pm. Email said it would be delivered at 7:09pm. It’s now 7:49pm, and pizza still hasn’t arrived. So I call, and worker said that the delivery guy just left to deliver our pizza. Not sure if I even believe that, or if they forgot about us. All in all a lame excuse to have us wait 2 hours for a damn pizza on a Monday night. Will not order from here again.

We ordered a large pan pizza tonight, online said that ready at 7:17 pm, I arrived on time, I paid my order the cashier said the pizza will be coming in a minutes.
So I sit in front of the cashier and waited. I waited almost 5 to 6 customer left, about 7:37 pm, I asked the cashier again, she bring my pizza from the tray, isn’t hot, it looks like put in there more than 5 minutes at least. Also I need repeated 2 times to get cheese and chilli.
Is better you know the employee, they’ll give u paper plate, otherwise they said they don’t have it.
Poor service!!!
Even not worth a star!!!

Really horrible place to go. Service is really, really, really horrible that I will rather eat other pizza store than this one. You will have to ask them more than two times before giving the stuff to you. Very lazy employee and pizza doesnt taste good. They don’t even deserve a star.

First, our order arrived almost 20 minutes late. Even though the food was no longer hot, we didn’t make a big deal about it and moved on.
More importantly, we realized right after the delivery person left that our sauces were not delivered. I immediately called the location to ask if he could come back quickly since it was within minutes, but was put on hold for several more and then told that the driver had a delivery later and could stop by then. I told him that later did not work because we were already eating and requested a refund instead. He responded that they do not provide refunds and gave the phone to the manager. When I explained the situation, she also said that they don’t give refunds without an apology or attempt to reconcile the situation (besides offering to drop off the sauces «later, which is a cop out reconciliation). No refund on a pizza is probably ok, but even then it should be considered if the order is incorrect or in unacceptable condition — hey, I’m more than happy to forgo eating a bad pizza that might make me sick. No refund on two sealed containers of sauce which they failed to deliver is UNACCEPTABLE SERVICE! I don’t care about the money (and I’m sure that’s what they thought my anger was about when I hung up on them), but I am appalled by the service and will never give this location my business again.

Ordered from this location for a couple years and it was always great! Always gave the driver a $ 5 tip. Last few orders have been RETCHED! Soggy.mess. Definitely will NOT be returning to this location for delivery OR take-​out. PizzaHutcorp needs to look into this location if theres newer management.

Called earlier today regarding a pizza shaped heart (it’s my parents anniversary and they LOVE pizza). But due to the fact my family lives on the other side of Vallejo, they said they couldn’t deliver there and to try and call the Broadway location. Well I called Broadway, and they were not happy about my request and declined to do it. But when I called back to this location, the women I previously talked to said she would drive to the Broadway location and show them how the heart shaped pizza is done and the Broadway location would then deliver it to the house! AMAZING. Thank you for going out of your way to help me. I appreciate her so much for doing that! LOVED her customer service. I wish I had gotten her name so I could thank her formally. You rock! Don’t ever change :)

Usually order from Dominos up the street from my house.. But tonight we called in our order to Dominos and the person on the phone was EXTREMELY RUDE!!! After calling back found out the RUDE person was the MANAGER!!! So hubby told me to call Pizza Hut called this location and the staff answered the phone in a upbeat friendly attitude apologized for putting me on hold and even though we aren’t in their delivery territory they still offered to help us order from other location. … NICE STAFF AND DEFINITELY TURNED MY BAD MOOD FROM MY EXPERIENCE AT DOMINOS EARLIER INTO A HAPPY-​GO-​LUCKY PLAYFUL MOOD. …THANK YOU PIZZA HUT EMPLOYEE :)

Worst customer service EVER!!! Staff is completely unprofessional, untrained and unaccountable for continued and repeated mistakes! 4 times I’ve ordered and 4 times they have screwed up. Read. The. Tag. How hard is that? Problem is KIDS are allowed to run the show. Zero management staff and when there is they are immature and I’ll prepared to handle their jobs. I wish I could do more to spread the word. It is a shame that ANYONE still wastes their money here. Never again for me. They can keep their pizza AND their unprofessional attitudes.

Went in to get some pizza and wings because obviously that’s how life is sometimes, anyway I was greeted by a young lady who looked as if she’d rather be a prostitute than run the counter. As I stepped up to the counter I was promptly cut in line by a large man vigorously tugging at his genitalia through his pants. I realize at this point I should have left, but I really wanted that pizza. So after Tuggy McNuts left I ordered a pizza and some wings. It was ready alarmingly fast, like too fast, like there’s no way there’s a pizza in that box, fast. Anyway so the lady handed me the bag claiming everything was in there, luckily I was hungry enough to open the bag as I was leaving the parking lot. This monster forgot my wings. What kind of horrible kitten hating cynic forgets to put wings in the bag. Needless to say I ran back inside and collided with to transvestites arguing with the lady at the counter. I said to the lady «I know you’re busy, but you forgot to put my wings in the bag». She then glared at me then at the transvestites, then to Tuggy McDick then back to me. I then woke up realizing I’d fallen asleep on the futon again. After that dream I didn’t feel like pizza anymore. In short, $ 5 for a pizza? You bet I’ll think about going maybe perhaps if I feel like it one day kinda. Wait, I meant to review little ceasars… Uh pizza hut is good though.

Mike a Saddest pizza I ever had asked for crispy crust it was dry and barely edible not to mention cold u need to step up the product it’s kinda sad when I can honestly say that dominos is better i will not order again

I called These dumb f*cks to take my order at 8 I call again at 845 and they pull some I need to confirm my order first since I’m a new customer and it will be here in 45 min so f that and them

This location needs to get it together. Just because people think Vallejo is the ghetto it doesn’t mean that a worldwide restaurant chain needs to be operated in ghetto fashion. This location is consistent with terrible customer service. Who manages this place because there seems to be no signs of management here. The pizzas are usually sloppy. When they cut it, it looks randomly cut, all uneven and not even cut through, you’re better off asking for it not to be cut and cut yourself at home.

I visited this pizza hut after several unpleasant experiences at the other Vallejo location. I ordered online and went to pick up my pizza. The cashier was taking a phone order when I arrived, and he was rude to the person on the phone. He was also rude to the people who walked in after me. He appeared to be the only person in the building and was probably overwhelmed, but it was well before the dinner rush on a weekday.

Ordered a large stuffed crust pepperoni lovers with mushrooms and extra cheese. Delivery estimate was 1.2 hours arrived 20 minutes late. The only thing good about this pie was that it was hot. The stuffed crust was tough and the filling was tasteless. Sauce was minimal as was any dedication to making me a return customer. Too bad Dominos doesn’t deliver here any more.

always order the family box with the pizza cina sticks and bread sticks. Pizza is really good and so are the cinnamon sticks. The bread sticks could use a little work though

This location needs negative stars…
I purchased 5 large pizzas for my son’s football team; do you know that the so-​called manager had the AUDACITY to hand my son a total of 15 packets of parmasan cheese, & another 15 packets of peppers (& no plates; I had to ask for those)…why, you may ask? Because supposedly this is the RULE — 3 pkts of each per pizza!!! I thought my son HAD to have misheard, because I’ve never seen a pizza spot that limits their condiments like that. I then had the great displeasure of speaking w/​Kelly, the so-​called manager (can we say ultimate slob?!), who sarcastically confirmed that this was the case, & provided me with a dead-​end number for complaints. I went to the one in Oakland (on Fruitvale) this past Saturday, & as expected, I was handed oodles of condiments. I’d say you get what you pay for, but this is the only location that I’ve ever had this type of issue with.

I have had nothing but BAD experience with both Pizza hut locations. Esepcially with Deliveries.
People over the phone.
the only thing good is the pizza & picking up some anchovies for the boyfriend. Other than that this place is a 1 star to me.

Made a complaint to the company… gave us free pizza coupons… ummm. i just hope they check out this place… that’s my main concern.

We ordered a large supreme pizza from this place, but what we got was a day old looking pizza sparsely topped with bits that looked like to be scraped from the cutting board. It was cold, tasteless, and looking extremely pitiful sitting in its cardboard box. We felt so sorry for it and were hungry at this point, so we ate it anyway.
This is the only time I have thought there should be a negative score on Unilocal,and this coming from a person who really, REALLY enjoys food… especially comfort food like pizza. Overall, the Pizza Hut chain does make a decent pizza. But this particular place is the broken link of the chain that should be renamed Pizza Yuk.

Reasons to NOT eat @ this Pizza Hut:
o Contact high can happen in the parking lot
o Look up to the ceilings — cobweb central
o Pizza making dudes behind the counter wipe sweaty nostrils with bare hands and wipe such hands on work pants
o Odd greasy door handles as you enter and exit to pick up your pizza
Reasons TO eat at this Pizza Hut:
o $ 10 bucks for any size pizza
o The pizza is still HELLA good