Pizza Hut

They don’t honor coupons and they take forever when you go pick up your lucky if you get a friendly person to help you.

Horrible customer service. My boyfriend wanted to send his mom a pizza while he was working but wasn’t able to. The manager said he physically had to be there when the pizza arrived so they could make sure it was actually him ordering the pizza. Really? Last time I checked I don’t have to show my id when receiving my pizza.

I have to give one star because the pizza has always been the same, but the staff? Well, I placed my order with Raplh! Who has a very distinct southern accent. I ordered the Supreme pan with a two liter of Pepsi. When the delivery came, no pepsi. I let my pizza get cold being on hold with some out of the country operator, that wasn’t from that store. So, I call back the number several times then I’m put on hold twice, then after repeating what happened, then Ralph gets on the phone, says he didn’t take my order??? I wasn’t charged for the pepsi, so he asked if I’d like to have it delivered and pay, or have a credit? Really? And no sorry or thank you. Just hangs up. Great service! Not!

My food came before the estimated time and it was perfection!!! The delivery guy was super friendly even though I ordered close to closing time. I’ve never been disappointed by this Pizza Hut and I’ve been coming to this location since i was about 16.

very disappointed! We waited over an hour for our pizzas! We called the delivery guy try to understand what about our pizzas, he said he was looking for the address. We called to the store and got so unreliable answers, we felt like they are playing with us! Eventually the pizza did not arrived as they said that the address given is made up!!! disgrace. Really bad service. We end up eating somewhere else, thanks Pizza Hut.

Placed an online order that was supposed to be done at 3:33pm. Got there and paid for it at 3:27pm. The cashier lady said that it would be done in a couple of minutes. 3:35pm I inquired about my pizza. 3:40pm the team leader gave it to me. It had been ready in a delivery warmer before I even got there. Waited 10 minutes in a bad neighborhood for nothing!

Waited over 2 hours for our pizzas to be delivered. Called the first time, guy said it should only be so and so longer. Called again, said the same thing. Too late to cancel, so we had no choice to wait. They said it’s because it is raining. IT IS DRIZZLING outside. WTH?!

I have to be honest, this was probably the worst pizza I have ever had. The toppings were dry and very salty. I ended up throwing most of it away. I have had good pizza from other a Pizza Hut locations, but never again from this one. The delivery time was excellent too bad the pizza was inedible.

Placed an order online at noon on Sunday, for pickup, estimated time was 15 minutes and it was ready waiting when we picked it up, then back home in plenty of time for the game. The girl at the counter was friendly and helpful and even showed us our pizzas before taking payment to make sure they looked good to us. Hot and tasty, and just as ordered, when we got home.
I’ve never had a bad experience here, but I never get delivery either. The location is small, and could maybe use a bit of updating, but that can be said about many places in Vallejo. Overall, very happy with this Hut location and it’s my #1 choice for pizza in Vallejo.

We have been ordering with pizza hut since they came out with the drizzle on the crusts. The last couple times we have ordered we asked for the buttery garlic and didnt get it. When I called to complain I was simply told its a free item and thats it. Then tonight our pizza was even cold. Highly disappointed and now they lost a customer.

Very bad costumer service. Pizza was not good. Make me sick. Never come back again this place.

Poor service ordered waited an hour nothing had to call be put on hold for 10mins then cancel my order! Never ordering from here again.

If there was an option where I could select ZERO STARS I would. This place is pitiful and I am never coming back to this place after the horrible and disgusting experience I just had.
I ordered through the online delivery service. I ordered a pizza, brownies, ranch, a 2-​liter soda and their breadsticks around 9:22PM. I had to wait over an hour and it didn’t come to our door until almost midnight. When arriving, I noticed my order was incorrect and the ranch that I paid for wasn’t in the box or bag. I stopped the delivery man and told him what happened and he pretty much told me that it wasn’t his problem and there’s nothing he can do about it. Pissed off, I went back inside and tried to brush it off and just enjoy my food. BUT, when I took a bite into my brownie I noticed something was strange and pulled out a LONG LIGHT BROWN HAIR OUT OF MY MOUTH! I KNOW this isn’t my hair because my hair is bright PURPLE. I am LIVID with their lack of customer service as well as a health code violation! I am not ordering through them again. I have already contacted customer service and better get my refund for what had just happened to me.

T his is the worst pizza Hut I’ve ever been to. They are disgraceful and incompetent. Their definition of customer service is utterly ridiculos. Don’t hold them to a high standard, you will be let down.

I’ve order from them MANY MANY times on their website and i always got my food before the deadline. I called to c if it was possible to have my order early and it was super quick. Drivers always been friendly. again this was a PM experience.
Actually the last driver (today) kinda smell like he hadn’t shower for few days. But anyway. besides that i really don’t suggest to try Dominos then because they r BAD

I’ve ordered here three times already and the reason we keep coming back is not only for their yummy pizza but most importantly for their service. We haven’t been to this location in a long time because of bad service and having to wait longer after ordering but we thought we’d take a chance this time.
We ordered online and it says it would only take 15 minutes. Yup! It was done in that exact time. Shorter than ordering over the phone. We went to pick up our pizza and on one of the pizzas they forgot to add sausage. The manager was so kind and just made a whole new pizza for us. Now that’s GREAT customer service and that is why we keep coming back. My husband says they must have new management because it waning like this a few years ago.

Just ordered from this location forthe first time. I usually stick with the springs road location but since I needed food delivered, had to order from this one. The guy who answered the phone is probably one of the rudest people I have ever encountered while doing a food order. He would sigh every time I said something to him and makes it well known that he hates his job (and probably me). Although I myself tried to stay pleasant and kind throughout my phone order, he was a complete dick. Not until I asked if a tip could be added through a my phone order did he soften his tone. I have never been rude to people working in food since I understand how hard it is (worked in fast food for 2 years) and then I became a waitress. If customers are rude I understand an employee could get a bit irritated, but never show it. this is your livelyhood man! if you’re already pissed when you answer the phone, you should probably rethink your job. Don’t get mad at me because I ordered, I’m just using your services for what it was intended for. So thank you for the delivery, but please hold the attitude. K thanks.

Last week we ordered from this location nice, friendly staff. .delivery was early and food was good and hot thx Pizza Hut Staff

Its Pizza Hut. what more is there to say? The food was what I expected, the price was a little high, but again. its pizza hut. You know what you are getting here.
Delivery man was prompt, and I appreciate that.

The pizza here is always soo good. I like the siracca honey drizzle on my crust. Spicy but not too hot