Safeway

Double charged because the cashier seemed to think things were charged by number and not by weight. Didn’t argue it because there were too many people in line and not enough workers to deal with complaints. Lost a few bucks, and just thought I’d write to let people know to be careful! Don’t let them double scan you.
It’s otherwise a pretty clean Safeway that’s well stocked. Parking is plentiful. Just wish they had better service/​more cashiers.

Typical Safeway. It’s a circus and the lines are atrocious. I asked the cashier to call for backup when the line was about seven deep and the reply was that there was, «no one to call.» I know I’ll sleep better tonight knowing the office staffs their store accordingly… When I finally reached the check out stand the cashier failed to give me the proper amount of Monopoly tickets for my purchase. Her curt response was, «I’m just a cashier, not a magician.» Obviously… I would have had better service from a trained seal or a flying monkey.

Understaffing is the daily routine here! The deli is the most understaffed followed by the availability of cashiers. As for The Three’s A Crowd policy (that’s when they say they’ll open an additional register) it’s a joke! Today I pointed out the policy to a cashier and she replied «We don’t have anyone to cashier». This store doesn’t change in this regard. You can do much better shopping elsewhere!

While the managers and most of the employees are generally very considerate, iris at the bakery has to be the rudest employee perhaps person I ever had the displeasure of meeting. She was cold, snide and muttered about us while checking us out which made us feel uncomfortable shopping in a store that would okay with an employee with her manners. I am extremely disappointed that she hasn’t grasped the finer or even general points of customer service.
Aside from the very poor experience and lack of cashiers at busy times, the Safeway is generally a good place to shop.

This Safeway is the best of the Vallejo locations.
It’s usually busy but there is plenty of parking. The store is clean and well stocked.
The deli and floral department have all the best staff.
The produce department (always my favorite place) has good selection and I find the organic selections on par with high end grocers or farmers markets.
Safeway has always been a great company and they have continued to evolve to meet public demand.

Ill never go to buy anything from a safeway food court at this time of the day. About 8 people ordering sandwiches 2 workers on working at the hot food area she only has two customers to deal with instead of doing that she goes too the sandwich area and said the line starts overthere

This review was written for the staff:
Cindy, you get 5 stars for your awesome customer service.
Robert, you get one star sir. Make a second key for the liquor case!
Stephanie, it didn’t take half an hour to get one bottle of rye whiskey. It took a full hour. What you didn’t know during our brief conversation was that I had already been to a Safeway down the street where I was told I had to come to your store after a clerk broke the seal trying to get the security cap off on the same bottle you had locked in the case. Not your fault, but now you know the full story.
I appreciate your team’s efforts in satisfying your customers. Thank you, just make another key Robert. There’s no reason why a manager on duty shouldn’t have a key to everything in the store.
I won’t be coming back to shop here unless I know the products that are advertised to be sold actually can be sold.
Again the 5 stars are for Cindy, because she is awesome and made sure I left the store happy.
Thanks,
Tim

Impossible to give a ZERO star, can’t wait till that changes! This place is absolute crap. The manager CHRIS HANDLING has zero class and rolled his eyes at a young mother desperate to get help with the water machine connected to the store! I understand that it’s Glacier Waters’ problem but DO NOT roll your tiny little eye balls at me and tell me you don’t have time, and basically see ya later. I’m standing there with a 6month old in my arms, you couldn’t at least offer to give me my money back?! Maybe put up a sign on the machine that it’s out of order!!! Absolute shame on you Safeway and Chris Handling, your poor customer service lost you a customer for life. I will avoid safe ways at all costs now!

Avoid this Safeway if you can. The wait times to check out at this location is the absolute worst. The lines are always backed up and it is hard to walk around the check out stands because of everyone waiting in line. Its not like customers in line have a large amounts of food in their carts… Most customers have about 5 or less. It’s mind boggling every time I come here, it’s like they don’t care about their customers.

This is a great place to come and think about life. They give you at least 30 minutes in line to get your thoughts together. However, if you’re looking for an express line that actually is express, you’ve come to the wrong place.

The lines are excessively long and today when I got here there were on shopping carts in front and I had to walk back into the parking lot to get one. The cashiers are friendly tho…

As for most comments I’m not a custom to the long lines and few clerks especially after 10pm they’re only 1 clerk at any given time

Time: 9:05 AM Weather: 63 degrees Intermittent clouds
This is a pit stop for a group of us on a bus trip to Feather Falls Casino in Oroville. My husband and I stopped in at this Safeway, as he needed some allergy medication (Claritin D) from the pharmacy. Terrible that the pharmacy was not opened, and he had to get some generic brand… ugh.
When we got to the check out stand, there was only one cashier available and a long line of customers. It’s a good thing we don’t shop here for groceries. They need to hire more people. Three’s a crowd… oops, wrong supermarket… that’s a Lucky Supermarket commercial… my bad.

OUR POLICY: If we see more than 18 people in line, we’ll open another register… but not necessarily that same day.
Also, in order to keep the playing field level, we’ll try to put our slowest checkers on the express lanes.

I hate coming to this Safeway.
It’s almost as if they get all the handed down produce and, the store is tiny and always packed. Definitely not one of safeways finer stores.

REVIEW ONLY FOR THE BAKERY!
My parents were celebrating their 50^th Golden Anniversary. Yup you heard me right…50 years. My parents are very simple. They didn’t want the extravagant party. They only wanted a cake, LOTS of food and close family/​friends.
Among the preparations, I was in charge of the cake. I didn’t want to get a simple sheet cake. I wanted a tier cake. We drove and called several bakeries in the Vallejo area, but none of them sounded or looked appealing.
While shopping in Safeway, I asked the bakery department if they do wedding cakes. To my surprise, they do. They gave me a booklet of the many designs, flavors and sizes. Since I only had one week until the party (requires 14 day notice), I spoke to the cake designer (Sarah-​I think that’s her name she’s the main decorator, young lady) and she said she can make a 2 tier cake. The bottom would be a 10″ and the top would be 8″. I wanted the traditional design and she was able to accomplish it.
Due to the short time and finding out on the day I ordered the cake that 50 years is golden not silver. I wasn’t able to pick the beautiful variety of sugar flowers or the jewel tone trim. I was able to stop by Michael’s and pick up a golden jewel trim which I gave to Sarah and she was more than happy to add it to the cake rather than the standard gold ribbon. She even said it was a beautiful choice. I added the picture frame of my parents cutting their wedding cake 50 years ago
In the end the cake I ordered which by the way was only $ 36.99. Was a hit! The bottom tier was a white cake with fresh strawberry filling and the top tier was chocolate with chocolate filling. All covered with a buttercream frosting. My family said it was moist and not too sweet. The frosting was fluffy not generic style.
When I picked up my cake, another lady was picking up her cake as well for her daughter’s first birthday (Frozen Theme) and it came out beautiful. I noticed the variety of pre-​made cakes on display and I must say Safeway is moving up in the world or they were smart to hire a creative cake decorator. She made some amazing looking cakes. One of the cakes that was so interesting to me was decorated with Kit Kat all around.
So if you need an affordable, taste great, looks amazing cake head to Safeway you won’t be disappointed.

Good selection, but terrible wait time. If the customers are hip to the fact that there’s a checkout «rush hour», shouldn’t the staff also be aware and prepped for it?

Five stars service
2 stars long lines and the rest of the staff is MIA.
I have one item and none of the self-​check stands are open. I wouldn’t normally care except this is a errand for work and about 25 people are waiting for me for this one item. So it really grates me to hear the clerks ask for help two times before anyone shows up to help.

Horrible service. Every time I come here I say it’s the last time I’m coming. The lines are always way too long. I’ll try to post a picture of the line I’m currently standing in. It stretches all the way down isle 5.
Not to mention they have the nastiest looking shopping carts in all of Vallejo. Do yourself a favor and don’t look in the cup holder.

All Safeways are the same with their inventory team screwing up the sale prices. This place is no different. I had to go to customer service and get refunded. It was a long wait. They do a price check by going to the aisles and verify. I had more than one item in question so you can imagine.
Mistakes happens, but it gets old and quite annoying. There is likely a class action suit concerning this. If not, it should happen. I’m sure there are several people who don’t check their receipts and gave their complete trust. It’s completely false advertising.
I’ll give them credit for customer service, but an ongoing mistake is inexcusable. If they need to change their inventory process or technology so be it. This is a large corporation is it not?