The Home Depot

I guess when the hiring manager hired these people they forgot to informed the one important fact. To SERVICE THE CUSTOMER. I walked up to an elder man who was on the phone (1^st problem). Handed him my keys I needed copied. Immediate attitude w’out hesitation said we don’t carry these keys. ?!? Oh really how would he know of he had not checked. I informed him I just bought the lock for one of them here in this store so I don’t understand why he would refuse to copy it for me. Not until a line starting forming behind me he begin to check. So finally he copied one of them. Came back from behind the counter and pretty much threw the keys forcefully in my hand. Immediately went to the next person in line. So I stood in between them to get clarification. Angrily he went on a rant about he can’t copy this. But you just handed me an extra key. Which he copied. ?!? OK after listening for 10 minutes he couldn’t now he ADMITS he did copied one of the two. OK so it would be nice to know which one? Now he’s irate that I would ask? Its call customer service. I’m the customer and I shouldn’t have to demand to get service when I pay for it. Instead I get chastise even after he copied one of them.

Don’t express yourself with a concern here. The employees will most likely laugh and not listen to what you have to say. I love home depot, but just not this one. Take a little extra trip to a more friendlier one.

A few weeks ago I came in to buy some shelf organizer systems for 2 closets. As I’m looking over the systems and figuring out what to buy, an employee comes down the aisle escorting a forklift. He didn’t say ‘Hi’, he didn’t offer assistance. Instead he asked me to leave the aisle and told me I could come back in 10 minutes. I wasn’t going to wait for them so I went to Lowe’s and spent $ 500 on organizers and tools.
I came in again last Sunday looking for some home automation stuff. Online stock check showed 4 on hand. I went to the place I would expect to find it and couldn’t even find a shelf tag for it. I asked an employee (let’s just call him Associate #1), he told me what aisle and pointed. He walked with me for a minute, and I thought he was going to help out, but it turns out we just happened to be walking the same direction as he went down the aisle 2 before where I needed to go and made no attempt to help me find what I was looking for.
I went to the aisle, looked thoroughly, and still couldn’t find it. I walked down and found a few employees lounging around by the refrigerators. Associate #2 told me to go to the same aisle I was just at. When I told him I was just there he responds, «That’s where it should be.» Wow, that was helpful. He was too busy talking to Associates #3 & #4 to walk over and verify for himself that it wasn’t there. I left them to their conversation after I realized they were content with being useless.
Then I went to the service desk. Service desk people (associates #5 & #6) were friendly and tried to be helpful. When they couldn’t find what I was looking for they called for associate #7, who was «good at finding stuff». I waited 10 – 15 minutes for associate #7 to show up. Apparently he had to finished restocking some merchandise before helping me. I waited another 10 – 15 minutes for him to check around and then finally give up just say, «sorry».
So it took 45 minutes and 7 employees to come away empty handed after no one was able to find an item that their own computers showed had 4 in stock. Ok, to be fair only 3 of the 7 actually tried to be helpful. I ended up driving 10 minutes to Fairfield Home Depot. Fairfield had the item in stock exactly where it was supposed to be, and I was in and out in 5 minutes.
So 2 trips, $ 900 total spent, and none of it at Home Depot in Vallejo, despite trying. I wonder how much business this store loses because of bad service. Home Depot in Vallejo is much closer to my house, but their customer service (on the floor, not at the service desk) is horrible. I’ve learned my lesson and will just go to Lowe’s or go a little further to Home Depot in Fairfield or Napa instead.

I can’t say enough about the associates in this store. My BBQ went out and I use it at least 3 times a week. I went online to look at reviews and found a perfect smaller version for one person and it had great reviews and I could have it assembled and delivered. My big dilemma was getting rid of the older one. As a single senior, there was no one I could really ask to take the old one away. The contractor that does deliveries for home depot will NOT take away any old items. From cashier Randy to John & Par in customer serivce, they went above and beyond. They got permission from the store manager John Benetti to personally deliver the already assembled floor model (perfect condition) to me the following day at no charge. To help a senior in the way they did, really moved me to tears. Thank you AWESOME home depot team! You have made a customer for life even if just for light bulbs!

If it wasn’t for Raymond at the lighting area this would be a one star review. More of these stores need employees that actually want to help! It’s not just this location but this brand hires people that seem like they hate their job and expect people not to ask them for any help.
The first time Reymond helped me it was when I was looking for a strange type of light bulb. The guy was helping 3 customers at the same time yet answered all my questions without being bitter like most of the staff.
A couple days later I went back, this time I needed gutters. 3 employees I flagged down (no they did not ask me for help, I asked them to help me) two of them told me it wasn’t their department and one of them made me wait for about 15 min while he «grabbed someone to help me» while I was waiting guess who comes my way to help… Reymond! He helped me quickly and to my surprise he was off the clock and heading home!!!
Give this guy a promotion please!

if your a man or an senior citizen or an unattractive woman you won’t get any help in this place your on your own. If your a good looking woman you will have these mindless robotic loosers walking in lockstep tripping over themselves to get to you. Men, seniors, old women go to lowes and get treated with respect.

The paint department in the evening has gone down hill fast. The service is slow and the information is sketchy. Head to Napa or Fairfield.

Vallejo Home depot has the worst customer service of any home improvement store I have ever seen. My mother went and picked out kitchen counter tops to be installed. We originally spoke with a young lady that was very helpful and friendly. We chose all the options, colors and styles and got a fair quote. A couple weeks later i took my mom in to confirm the order and pay in full. This time We Got A Different Lady That Did Not even Know How To Pull Up thePurchase Order Let Alone Submit Our order. The only thing she was certain of was to take my moms money to pay the job in full. About a week later someone came out and measured the kitchen and went on his way. Several weeks went by and it turns out the installer sent a request to home depot a day after measuring for an additional charge. Home depot never responded to them or contacted us about the extra charge. At this time we finally get a hold of a manager at home depot to find out the price has more than doubled. Unacceptable! I go in to try to figure this out and get no help at all from two different managers and the lady that has no businesses being in that department at all. There were two prices on the material we chose. 1) price per foot delivered 2) price per foot installed. We payed for option two, «installed». Home depots explanation was that an extra $ 1500 was for cuts, shaping and the edges to put the counter tops in. That to me is part of the install option. Total bs! The manager on duty had the attitude of if you want it, that is the price. He never tried to accommodate us for the unknowledgable employee or our wasted time. This was all a full month after we were told that we were PAID IN FULL. My family has spent thousands of dollars at Home depot over the years but will now be taking our business elsewhere. There is a new Lowe’s less that a half mile away. Being a deep pocket box store they have no compassion for loyal individuals that bring a great deal of money into there business. I hope this review reaches thousands of people that realize customer service is very important.
Curt, a pissed off former Home depot customer!

Horrendous customer service. Will not make their mistakes right as they have no integrity. Item arrived broken and their ‘offer’ for us to either get a refund or wait another few weeks for the item is not acceptable. Manager would not get on the phone, or allow his last name to be given, just ‘Paul’. Had to speak to him via a sales associate. I guess they think that as they are a corporation, we just have to accept whatever paltry customer service they dish out. I will take my business elsewhere. Lowe’s, I guess I’m heading your way…

Update what started out as 2 days to 3,4,5 and now I’m told stairs won’t be done for another week because 2 pieces had to be back ordered. Good news they tell me it will com in a week. How about UPS next day?
Can’t make it happen. Funny I paid for everything a month ago! Don’t
Go through Home Depot Romanoff installers have the worst time management I’ve ever seen and more excuses I’ve ever heard. It all gets old day after day. Save yourself from this nightmare go someplace else.

Zero Stars!!! Home Depot sucks! We bought a dishwasher a week ago, and because my partner is very ill, we had it delivered on Saturday. They showed up, but then states that «you don’t have an air gap». I was like, «what’s that?» He says, «this happens all the time, the person who sold it, never tells the customer that they need to get one!» So, it’s the customers responsibility to go purchase a part that is needed for the install, and they don’t tell you that until they are here to install??! This is the craziest thing I have ever been part of! Please DO NOT shop at Home Depot! Not only this, but now, because of the holiday, we won’t even see a refund til next week Thursday at the earliest! Oh thank you so much for screwing up my holiday weekend! The only reason I gave them the one star is because Unilocal won’t let you post without one!!!

Can I even describe in words how much I despise Home Depot? I will try. Lowes is my first choice because their store is cleaner, has more knowledgable employees, and has more variety for DIYers… but Home Depot is closest to my grandmother’s house so I sometimes am forced to shop here. I placed my 1 gallon concrete stain order and finished all of my shopping. Now I’m back at the paint counter. I would rather be donating a kidney right now instead of standing here for 15 minutes arguing with David W., who insists that I can only get concrete stain in a kit… and that it isn’t sold in a gallon that can just be rolled on. And I’m standing next to a woman who has been here trying to get a gallon of paint match for 20 minutes.

These guys wouldn’t cut my class journals in half! I know other hardware stores do it! Come on Home Depot!

July 27, 2015
RE: Flooring Installation Services
One catastrophe after another. From back ordered material, lack of Home Depot communication, and the worst possible laminate flooring installation crew. Only saving grace was the carpet installers who deserve 5 stars. But overall it was a terrible experience. I will not use Home Depot services again.

Customer Service representative wearing green today at 4pm does not realize her title says everything. Customer Service.
She was focused on no one told her that there should be 10% discount since it is a new card. As opposed to assess the problem, she kept saying she already processed it and no one told her.
manager’s recommendation is to cancel and reorder the invoice to avail the 10%.
She prefer we wait for the person who processed my original order from flooring dept days ago. She said she always mess up the order when they reorder. I should wait 30 minutes until the guy finishes his lunch.
Whatever happened to I apologize for the inconvenience could you wait or could I try to process and do my best not to mess up if I need to reorder to cater to my customer.
Very POOR CUSTOMER SERVICE by a person that stands under the sign that says customer service.

the associates here pointed me in the right direction finding the iphone charger i saw in another store. as luck would have it. mine’s broke at home. and i found my work one missing…
buys: iphone line charge connectors 5@ X2.
take outs:
–not all aisles have it. it was only at the service stand.
just was chance i saw it the other day…
3.5 stars

Since buying a home we’ve been coming here every other day. Sometimes twice a day. The Home Depot is definitely the contractor’s go-​to hot spot. Coming in and finding my product always makes me feel so handy.
It can be hard to find the right item though and sales people are fairly hard to come by.

I needed some blinds for one of my rooms. I I had the measurements and I was ready to do this with some fear because I never install blinds before until I met Raul. He was very helpful and very encouraging. He told me I would be able to install the blinds it might be a little hard but he knows that I would be able to install the blinds. Raul waa very encouraging, very nice and very professional.
Thanks Raul!!!
That was today at 3 o’clock Monday April 27^th.

Not impressed. Came here for the first time and as usual I got the least amount of help possible. However, this locations I probably had 5 employees pass me before I had to literally stop someone to assist me. The one that helped me looked confused and had to ask a fellow coworker who was like Ya that’s it and then walked on by before I could ask anything else. Fun stuff… not really. Also some of the cashiers seem new. Took my casher SOOO long to ring my line up. Also she was a bit rude. When I had to pay, she literally snatched the money out of my hand before I could decide on cash or change to card. Then after payment, she doesn’t even hand me my bag. She looks at me and is like «Uhm, what?!» Baffling! I was like «uhm, hello! *points to paid items» then she giggles and hands it over. Ugh, never going back.

The store is full of underpaid employees that give you a thumbs up for buying lots of the store products. It gives off a very «I had to fight tooth and nail to get this minimum wage job and I’d better smile to make it look like I appreciate it.» feel from the employees alone and it looks like the store culture is suffering. Either that or their high turnover rate, which suggests poor business/​corporate practices.
Aside from the general unhelpfulness of the employees, they no longer give veteran’s discounts at the store. You must now have been discharged as a disabled veteran in order to get the discount that they’ve been offering for so many years before. I had a fellow veteran who had been discharged with an injury offer to use his discount for me and I’d pay him cash for the transaction; they didn’t even let us split the order up. Finally, after going through about 5 minutes of hassle with the cashier over getting my first order cancelled so that my fellow veteran could use his VA card to get the discount, the cashier tells me that nothing that I bought, including an consumer product, not commercial, would be offered at a discount because it is «no longer on the list of approved discount products».
The good news? Lowes still offers the veteran’s discount. I advise all people to head to the Lowe’s up the road instead of this place. Their store is much cleaner, more organized, and they stay more stocked on the products that people need. I’ve had several issues with this Home Depot not having items stocked as well. The employees are not given good incentives to make the store successful. Several times I have tried to return unused items only to be given a hassle and an attitude; «I have to put this stuff back on the shelf you know!»