Starbucks

I absolutely LOVEEEE Starbucks, so when something bad happens at a Starbucks. all has gone wrong lol.
I came by last month to Harrah’s for dinner and wanted some late night Starbucks. thirsty to get my fix. =P
When I ordered my drink, she double checked how I wanted my drink and I told her I wanted the regular iced green tea to be added with soy milk. NOT MATCHA. super simple. Then the barista was clarifying the drink with the cashier (which I thought she was going to make right) and they both were giggly, glaring, an gossipy as they knew I was clearly in front of them. Then of course once I picked up my drink I could obviously see it had matcha soy written all over it. I did not complain or ask them to re-​do it and dealt with it instead of risking getting more of their attitude or their weird service! If customer service isn’t their thing, they probably shouldn’t work here. =]
**Drink*** and ***service*** gone wrong.~

Absolutely the worst Starbucks — I’m surprised Starbucks allows their name to be on this location! Been here several times — bad experiences each time.
1) Coffee had to be made — ended up as a «fresh» drip coffee that tasted AWful
2) Chai Lattes are watered down — not sweet like non-​Harrahs locations so I think they use less of chai mix and more water than milk!
3) Caramel Macchiatos are disgusting — barely a hint of caramel and, again, not sweet like other stores — tasted like black, watered down coffee and light cream.
I go to quite a few Starbucks and this store isn’t of Starbucks quality — I will be complaining directly to SB Corporate.
If you don’t go to Starbucks, you may be ok (although the service neds to be worked on — workers are not friendly and just don’t care … And, yes, ask for the order to be repeated as they do get it wrong!).

sitting here at my second starbucks of the day. nice, clean place with lots of tables. its the usual noise level x3 due to the 5000 slots machines to my left. there is no longer any free wifi so be prepared to shell out 9.99−12.99 for access. i paid 12.99 to get access for my cell and laptop but it only works if you’re a guest, wish they told me that, so i had to call in and get a refund and opt for the 1 device 9.99 option.

Nice little shop tucked away between the South Tower elevators and Total Rewards reception area.
Beware… This place gets absolutely swamped early A. M!!! It is not uncommon to see the line extend to nearly the casino floor. Don’t let that fool you though. There are always a sufficient number of employees working so orders are made and handed out with an efficiency that is impressive beyond belief.
Staff will always greet you warmly, are always pleasant and kind. Kind of makes you feel like you are walking in to your neighborhood Starbucks!!!
As with most Starbucks, they have free WiFi and a decent selection of auxiliaries (pastries, breakfast foods, etc.).
A must visit when we are here…

OMG. Worst Starbucks I have ever been to and I go to a lot of them. I stayed at Harrahs two nights and came here twice for my morning coffee. First time, I was the only person standing in line with two employees (a woman and a man) standing there fiddling with money to get change. I finally get noticed for my order. I ordered a coffee and lemon cake. As I was waiting, the woman is having a conversation with the guy bad mouthing a regular customer. She says, «That lady is Always rude to me. I think next time she comes in, I am just not going to notice her and ignore her.» I understand at work that you have some crappy people you have to deal with but you NEVER bad mouth a customer in front of other customers. It is just bad etiquette and it creates a bad image for the business. That same girl ignored another customer who had a question as she was walking out because she was out to get change instead of stopping to address the issue. Maybe there is a rule that you cannot conversate with money in hand? but it seemed rude to me. The guy was not very personable either. My lemon cake was so dry on the edges that I wonder how many days it has been sitting??? Second morning was a little busier with 5 people in line. The gal at the register was not much more pleasant either. I had some money on my starbucks gold card but was not sure if I had enough to cover it and told her this to tell me how much I owe. She says $ 11 something. I asked is that how much I owe or how much I had on the card? she stares at me blankly and I asked again. She says $ 11. OMG chick, really? so I had to examine the register screen to figure it out. I owed the $ 11. Then I looked at my receipt and it said latte when I ordered a mocha. I hate waste and wanted to make sure I get the right drink. I go back to the same gal and ask her to make sure I got a mocha because that is not what the receipt says. She says huh? i repeat. She says, «They gave you a latte?» Um No, I explain again. She says, why do you say you got a lattte? We go around in circles a few more times and finally she says «oh thats how it rings up because a mocha is under the lattes.» Really? i order a white mocha every week at Starbucks for years and it has never said Latte on the receipt. Is their register different somehow? I know I got a little pissy with her but it was just too much by that time. Then I notice all the while the manager was there re-​arranging the mug display not even realizing this idiocy going on. When you go to certain places, you expect a certain level of service and Starbucks has always been exemplory in choosing good people to represent their company. The average Starbucks employee is above average amongst its industry. Apparently they missed that concept here. Maybe it is because they are out in the boonies and there is less of a pool to choose from? or is it management not setting the example? Oh and BTW, I did end up with the right coffee.