Active Appliances

The worst service they provided to us. I don’t recommend them to anyone. I would give them zero star if I could

The worst! Came out to service my under warranty appliance (ice maker) which was scheduled through Kitchen Aid. The technician said that my electrical outlet had no power and charged me for the service call. My electrician came out the next day and said that the outlet absolutely has power. I called Active back to have the service provider return and service the appliance at which time they told me that they no longer service ice makers! I asked why they would come out in the first place if they don’t service ice makers and demanded they credit the service charge. They put me on hold and then hung up on me. I’ve tried 3 times to call back and the same thing happens each time. Kitchen Aid sent out a factory technician who determined that the pump is bad and that it has nothing to do with power to the outlet. The Worst!!!

Horrible company!!! I called to find out if a specific part was covered by the insurance and they refused to give me that information unless I would pay their tech to come to the house and take a look at the appliance. A scheme used to make the money for the call (I assume that the part is most likely not covered). Because I voiced my disappointment they would not take my cc (please note that my credit score is in the 800) unless I would sign a scan an authorization form. This people believe that everyone is like them: completely dishonest!

Customer service is beyond atrocious! Beware… shady company and something isn’t adding up! Pretty sure they’re recycling used parts. If you end up with Raina as your «customer service» rep, hang up! She won’t help you and she’s useless!!!

These are a group of incompetent people and there’s a solid language barrier with their service people.

In summary, just don’t use this company. If your insurance co. sends you to them, ask for an alternative. I ended up paying the service call fee plus 20% restocking fee to tell me what I already told them when I called, that my washer’s door latch was broken. I ended up going with Sears’ repair service, which was half of their quote, so it was cheaper to use another company, even with the $ 84 I paid them for doing nothing.

The technician was fine, shady on the service call fees. They wanted to charge me with another service fee to honor their estimate. I’m ok if they needed another look to make sure nothing else had gone wrong, but come on.

I’m not sure how they are still in business or why our home insurance company uses them. I only wish I had read these reviews a month ago.
It took 2 weeks to get a «repair» man out .
As previously stated: plain clothes, own car!
The dude barely looked at our dryer and determined nothing was wrong.
We had to «force» him to open it up but only after he had us sign a waiver. odd!
Yup, it was broken!!!
Parts needed to be ordered.
OK. I get it.
But I had to call to find this out.
My 2 week call, I was told that the ETA for the parts was ²⁄₂₆. When I called today, they still have nothing and the parts are on backorder with no ETA.
Yup, we are just suppose to wait… At the laundry mat.
I offered to contact the manufacturer as to the status of the part but was told to call the hone owners insurance.
Bad advice… they got bounced from our job… a month of fiddling about is just Bologna.

Had mike t. come out to our home to repair a refrigerator. He didn’t know exactly what to do, and so he looked on his phone for ways to repair it. My husband ended up doing the repair himself in front of Mike t. since he realized he could look for the repair on the internet himself. We thanked him for the visit, and paid him, but not without getting an attitude from him; basically saying that, it doesn’t matter if he didn’t touch the fridge, he came over so he needed to be paid. LOGICAL, of course he was going to be paid, but we never objected to paying him, so the rude attitude was totally unnecessary

I never ever right reviews, bad reviews that is, but this company and their LACK OF has made me get down and dirty with this review!!! First off, Kitchen Aid highly recommended them, so I didn’t even bother to look at Unilocal bc I trusted kitchen Aid’s recommendation, BIG MISTAKE! It has taken their tech 3 attempts to fix my refrigerator. Each time he returns, he has a different reason for why its not working, while taking another week to come out to attempt to fix, they come on their terms and when its convenient for their techs which usually is mornings only.
Now, lets talk about my range! Their tech came out, I specified that the part needed should be under warranty, he said its not, Ok, maybe my knowledge was wrong, so sadly I believed him. I gave him a large deposit so that he could order the part. I called Kitchen Aid who then verified that the part IS INDEED under warranty based off the part number that he put on the paper work. Go figure! These mother F@&)?!$ are and will try to pull a fast one!!! STAY AWAY FROM THIS COMPANY!!! Kitchen Aid is now investigating this company for fraud!
I hope this helps the next individual, I sure don’t want anyone to go through the headaches that Ive gone through!

DO NOT USE THIS COMPANY. 1 star is being super generous with this review. They came 3 times to try and fix the same problem with my washing machine. Charged me almost as much as a new machine to fix it, and I just found out through using another repair company that there is strong evidence that the machine HAS NEVER BEEN OPENED so they never actually fixed anything. Awful ‘customer service’, insincere workmanship and just rip-​off artists deluxe. If you want a GREAT company with honest technicians and prompt service try E-​Appliances
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Wow, there seems to be a lot of negative reviews about this company but my service experience was nothing but good. The young man, was well mannered, polite, found the issue with dryer. Relayed protocol and steps I should take. He explained the dryers problem and referred me to a company since the issue was not covered by warranty. He was early within the block time. Maybe it has to do with the person/​technician one gets? The service paper says serviced by «Arturas» but not sure if that was him. I know more people have energy when they are mad and upset to write a negative but this young gentleman deserves a positive review.

THE WORST EVER! It’s been 5 months that they have been working on repairing a small leak in my refrigerator. Countless parts later and it’s still not done. My husband and I have each taken several days off of work to be home for their repair people, who once they diagnose a problem can never return for AT LEAST two weeks to perform said repair which is repeatedly wrong anyway. I’ve informed my homeowner’s insurance that I will cancel my policy if they EVER try to send Active Appliances to my home again. On top of it all, I have to contact THEM every time, because although I’ve notified them OVER TEN TIMES that the number they have on file for me is incorrect, they refuse to update it. This place is ridiculous!

WORST COMPANY EVER. 5 Visits in 2 months to fix my laundry machine and still no luck.
This company and First American Home Insurance needs to be shut down. Definitely filing a lawsuit against Active Appliances & First American.

I was referred to this company by Whirlpool. I waited two weeks for an appointment. A technician was supposed to arrive at my house between 8:00 a.m. and noon, so I took time off work. I received an automated call last night confirming the appointment. I also called this morning at 8:00 to confirm with a live representative.
At 11:30, I called again because no one had shown. Yolanda told me that the technician was not going to be able to keep the appointment. It would have been nice if someone told me. She said he could come later this afternoon, but I am expected at work.
After having this experience, I checked Unilocal to see what others have said. Yikes! I should have checked Unilocal first. I will be calling another company.

The absolute worst! $ 75 to walk into our house, eyeball the washing machine, declare «nothing wrong.» So we put in a medium load… water all over the floor. I should’ve checked Unilocal right then, but no. We called them back. The same guy shows up a week later, «with attitude.» When my husband suggests that he run a load (because that’s when it leaks), he just shakes his head no. My husband then asks, «You’re not going to do that?» Again, the guy shakes his head no. «So what are you doing here, then?» my husband asks. The guy says («with attitude»), «I have no idea.»
That’s when I kindly told him to get the h out of our house.
Unbelievable.

Yeah, like everyone except Christopher S. said. A home warranty referral gone awry — don’t have the energy to get into the details of the actual repair request. I will mention that I wrote them a check and then got an invoice from my home warranty company for the same amount/​service. Apparently Active Appliances billed them as well and my warranty company is now reviewing them after I provided the proof of payment (check image).
2 stars because they did come back (eventually), sent a new guy (per my request) and finished the work.

Not much more can be said than what already has been said. We were forced to accept service from this operation through our home warranty plan. The «repair» took over a month to «complete.» 3 plain clothes service technicians in personal vehicles arrived on 3 separate visits to «repair» our clothes washer. On the 3^rd visit they still did not have the correct parts to complete the job. Despite assurance from one of the 3 technicians that arrived it was overheard during the repair they did not have the correct parts again. After dealing with this for over a month we cancelled our policy and refused a follow up visit. On my review for the home warranty company you will find a photo and a video related to this job. I’m looking forward to seeing what a real service company finds during the repair. So is my attorney.
Update — turns out the technicians misdiagnosed the problem to begin with (no surprise there), replacing a part that did not need to be replaced. How do we know? We called out a service technician from a well known nationwide company. So there you have it, we paid for a service and we didn’t get what we were promised.
2^nd update. The part they replaced failed. The component itself functions but it leaks terribly onto the motor. Water and 220 volts make for an interesting combination. This company is straight up bogus.

If I could give this company 0 stars, I would. The only reason why this company is still in business is because they are partnered with larger companies to perform warranty repairs. All of the technicians speak little to no English, making it virtually impossible to communicate with them.
First of all, it is taking over two weeks to fix a washing machine because the first set of parts they received were damaged.
I was told, by Carol, that I would be rescheduled for that same week and confirmed with her a date/​time frame. A couple of days later I got a call from their automated system confirming my third appointment with them. Day of the visit comes up and after 4 hours of waiting I call in to find out that I was never scheduled to begin with. I ask to speak with their manager and get told they are on a conference call.
Would never ever use this company again.

Do I need to state anything besides look at the 318 other reviews! There’s a reason they have 1-​star on Unilocal,it’s because you can’t give 0 stars.
This company has the worst technicians, integrity and customer service. A bunch of Russians are employed with zero experience or common sense.
Home Depot has a partnership setup through this low-​budget and zero-​experience company and that’s who we got stuck with for a repair on our LG fridge that they didn’t even know how to repair. Two different guys came out and had no idea what they were doing and that’s after they kept rescheduling our service call that Home Depot setup.
Do not use these monkeys. I’m surprised Home Depot doesn’t have a better quality control process when selecting vendors to repair their products.