Adriana’s Insurance

This place is BS. I spent about an hour on the phone, the agent took all of my details and then gave me a quote. I called back the same person in five minutes, he transferred me to another agent, I spent about 20 minutes on hold (!) and then this new agent gives me the price that is 4 times higher!!! I said no thanks, she then gave a bit of a discount but still her quote was three times higher than the first one. This is the way they try to rip people off, I’ll never call them again!

Rose helped me in the best way you can possibly be helped. If you need a great insurance agent/​broker, give Rose a call.
She helped find the cheapest rate for full coverage. Rose is one the best helpful and most courteous agent I have ever seen.

I could not be happier with the service. I came in today at around 7:00 and was immediately helped by Anna. She was friendly, very helpful and professional. We were able to ensure both of our cars at a lower price than the previous policy we had for just one car!!!

Sorry, but it’s terrible. Customer service never replies by email. They just ignore you.
I have paid $ 30 renewal fee for my insurance but never received the renewed policy.
They wanna charge $ 5 extra each time for «convenience» if you pay by DirectDeposit or CC.
Of course, they claim the prices to be great!

I give it a three because of the manager named Marisol she doesn’t really help you with anything. She does not know what she is doing. To be a manager you have to know how to deal with clients and yet she doesn’t have that drive to deal with clients. I would give a 5 start rating to the representative that helped me, his name is Ziad Cannan he helped me to obtain insurance and understand my policy. Maybe if he was the manager they would have really good reviews.

They only have 1 good rating so I assume this guy is the husband of the owners. It’s no secret that this insurance company is a scam. Check out Ripoff report, I honestly feel sorry for the owner of this insurance company, she’s intentionally screwing over a lot of people, maybe she thinks that she is getting away with it BUT… GOD SEES EVERYTHING. Pure evil will always catch up with these people. The insurance commissioner is definitely following this company, we will see it close down shortly.

I’m a first time car buyer and i had to buy some insurance for a 08 mustang. Typically insurance for newer cars is expensive and with a traffic violation… pfff dont even think your insurance is going to cheap. Fortunatelly, they were sooo helpful they were able to get me full coverage at a more than reasonable price-​i was shocked at how good my payment would be. They were sooo helpful and friendly. I’ll be renewing my policy and bringing them my friends and family :-)

This company is nothing but a load of BS. They give you a descent quote over the phone and when you go into their office they will make up one excuse after another and tell you that the actual cost is much higher than what was quoted. They will offer you and sign you up with insurance companies that no one has ever heard of. Aside from that, it is worthless if you have an appointment with them as you will have to wait a long time to sit down with one of their «agents» who probably are on commission off their «broker fees».

Last week I got my bill from Fred Loya to renew my policy. They were charging me $ 30 to renew my policy. On top of that they increased my rates but could not tell my why. I started to shop around as I was fed up with the increases so I asked my mom who I could call. She said she had Adrianas for 12 years now and told me to go talk to Rossy in the office in Van Nuys. I called first to get a quote though and some girl named Bianca game me a quote. I made an appointment to go in and I could not find Rossy as she was already gone for the day but some nice lady named Claudia helped me out. I got a little upset at first because my price went up from waht they said over the phone but I never told them that I had a Dui which I’m not proud of and a wet and reckless. I guess this was one of the reasons the other review complained about but cmon we are not always honest to say what we have over the phone. Anyways… she hooked me up with a company that charges me no renewal fees and is saving me over 250 per year. I have 2 buckets so that’s why I did not know why my other company wanted to charge me so much just for the tickets I had. Silly right? Well I do recommend the plays. It looks freshly remodeled and everyone is dressed really professional. The parking lot could be abit bigger and there’s a lot of traffic off the boulevard but its easy to get to. And about the comment about the ghetto looking manager I don’t get it she was nice and gave me a discount and looks more white washed than anything. Lol. I would recommend them. If it wasn’t for the parking lot that could be bigger I’d give them 5 stars.

I bought My insurance from them awhile back. I let my policy cancel and went back to reinstate. They were very helpful and the ladies were all fun to talk to. They were polite and greeted me when i walked in and immediately helped me out. I was even able to take care of my tags for my car since they had expired and they gave me my stickers in the office instantly. didnt have to wait in the loooong dmv line. awesome place. will recommend all my family and friends here!

These people are thiefs!!! Stay away!!!
B.S over the phone quotes once you go to there locations they rack up the price with one excuse after another!
They charge you to add or make changes to you policy for exsample I wanted to add a BMW to my policy and they wanted an extra $ 439 for down payment only!!! Plus the extra monthly charge.
I decided to cancel my policy with them and it was a hassel! The manager in that location is some young inmature ghetto looking girl with 0 coustomer service skills!
Companies like this fortunantly arent in business for long, they are plainly out to steal.
No recomiendo esto lugar, son unos rateros! Sus percios por telefono son unos y cuando una va al apointment le suven al precio! Busquen otro lugar honesto no un lugar lleno de mentirosos y rateros!!!

Worst insurance service i’ve ever received ever!!!
1. They told me one rate over the phone and when i showed up they changed the rate.
2. Once i was in the office the service was totally difrent than the person i spoke with over the phone
3. It took 1 hour for me to be helped
4. i’m never buying insurance from this agency agian

Oh boy, did we make the wrong decision… NO COMPREN!!! DO NOT BUY!!! NEGATIVE 5 stars!
So, we had 21^st Century and all of a sudden they increased our fees.
Not cool. So we shopped around and called several places. We came across Adriana’s Insurance. They seemed very reasonable… Low for a reason. not very helpful and bad customer service.
We decided to get insurance for 3 cars… all drivers with good driving records. When we went to get insured there was a loooooooong line. It took about 45 min to have an «agent» help us. She seemed nice and answered yes to all of our questions. Will we get 24 hr towing? YES! Roadside assistance… THE WORKS!
Great, couple months pass by and my dad accidentally locked himself out. OK, we’ll just call and have a locksmith help us. Sounds easy enough. NOPE! Called and got transferred about 5 times. In conclusion, nobody could help us because we did not get that service. Luckily a friendly neighbor helped us out. We called and they said they were very sorry and assured us that we are covered for everything.
Couple months later my brother is on the 101 freeway and his car all of a sudden dies at around 8pm. Call the «24 HOUR TOWING» service and get transferred 2 times. An «agent» answers and tells us we only have towing service from 9 – 5. WHAT?! are you kidding me? so our car can only die between the hours of 9 to 5? WOW, unbelievable. Eventually my brother managed to get help, without any help of Adriana’s. Next day we call and tell them what had happened. They were, again, very «sorry» and would not happen again. Nah, we’re not gonna fall for that. We ended up cancelling with them and went back with 21^st Century, which managed to get us a reasonable quote.
PLEASE DO NOT USE THIS INSURANCE.