Avis

I went to the one in Van Nuys, all stressed out because I needed a car immediately. Norman and Fred helped me get a not only a great deal, but a really fun car! They had a great selection to choose from, and I was able to surprise my kids with a red, convertible mustang, which they loved! Great customer service!

So I first rented a car from San Diego and to drop it off here in van nuys. When I got in the car the tire light was on. I called them and they switched the vehicle for no questions asked. The only hassle was taking all my luggage out and having to reload it into the new car. Drove all they way up to the San Fernando valley tired from my vacation to have to wait 30 minutes for the guy to come back from idk where. And for him not to even say fiery for keeping you waiting or anything like that and speaking to my boyfriend and I rudely. And on top of all that he doesn’t even know what he is doing that he and has to make phone calls to other people what to do. This is the first time I have rented a car from them and I will not be renting a car from them again. I have used enterprise before and had no issues with them at all. Next time I need a rental I will be call enterprise.

The website was easy to work through. The day that I came to pick the car up I was running a little late. The staff was understanding of this and adjusted my rental time. I had a few questions about the rental options from the start however they worked with me to get the best option with the most affordable price. The atmosphere in the office is easy-​going. I was surprised by how easily they are able to get you in and out while still carrying on a conversation and joking around with the customers. The fact that this place is close to where I live, coupled with the outstanding service, guarantees that I will return for any future car rentals.

Thank you guys. You saved my life. No one has cars. My company reserved a car last month for a seminar. When I got to enterprise they didnt have the car. So I remember Avis. Fred and Norman together found me a car. They kept their word and they called me back. My Company will be using Avis from now on.

Worst service ever. I booked a convertible and my brother in law did too bc he was visiting from out of the country and wanted to drive up the coast and booked flights out of San Fran home. We both arrived to check on our cars and the lazy employee was like «oh yeah I tried to call but you had an international # and they recalled all our convertibles.» I said no you didn’t try to call me bc I have a local number. And how could they recall all their convertibles? He obviously rented it out bc every other place in the area has absolutely no convertibles bc it’s a holiday weekend. Thank you for ruining my family’s international vacation. Now we had to find them flights to San Fran!

What a nightmare! I made an online reservation the night before I needed a truck for a move (they rent Avis cars and Budget trucks). The online site said there was a truck available so I locked in the reservation, and made a credit card deposit. The next day I drove 15 miles to the location to pick up the truck and they said they were overbooked, no truck was available, and here I was supposed to move that day. To add salt to the wound I saw a charge on my credit card statement two weeks later; they charged me $ 50 for a «no show» fee! I should be charging them for an inconvenience and breaking a contract fee! After trying to call them and getting the call disconnected three times I finally got someone. I told them to reverse the charge as I did show up and was turned away. Instead of them apologizing, they said they will reverse the charge as a «one time courtesy» like they were doing me a favor! HORRIBLE customer service and an uncaring attitude. If you do book online make sure you confirm and reconfirm to make sure your vehicle is there, even then there are no guarantees.

Tell me why the heck would the employee of the business be putting a rating on Unilocal I’m sorry but that’s not what Unilocal is for! I mean it’s So obvious .“Stella «cough … cough. I was thinking about coming here because I’m shopping around for a rental but just be honest… run your business honestly & be crystal-​clear. You’ve made your self look bad.
If do you want the money and good business have good customer service. I’m sorry but you can’t cheat around on Unilocal,many people and businesses try too but it so lame.

Had an emergency at 1:45 on a Saturday, Avis says they close at 2pm, rushed over there and there were 2 people in front of me, I think I am screwed but Norman the only guy on duty was extremely helpful and accomidating. He ended up staying much later then he was supposed to in order for me to get the right car. If you go here ask for Norman!

Stormin Norman is the best customer service representative that I have ever experienced at a car rental company!!!

Super disappointed! Horrible place, got hunged up almost 3 times. The person was so busy with customers inside the store, he kept rushing me off the phone, and kept repeating; «Can i help you with anything else?» I even asked; «Can i talk to someone else who is not busy? Or should i hold?» And the guy just wanted to get me off the phone. I just wanted to see if my car that i reserved was there. He said we do not guarantee a PREMIUM SUV (Chevy Suburban), if its a 7 seater we’ll put you in a minivan. A MINI VAN? Really? How does a minivan is similar to a Premium priced SUV?

best place to RAC with impeccable customer service! look no other place than this Avis location the best! way better than enterprise… hands down from the owner to the staff. great job!

If I could give no stars I would! 9.89 per gallon is what these people will charge you to fill up. Please go to enterprise!!! Cars aren’t clean and you do not have much of a selection!

Stella and her team at Avis are very helpful! This is a smaller Avis location but the best Avis location I’ve been to in terms of service — You know they care about the customers and the cars the customers rent (by ensuring the cars are clean and well maintained before the customers take them out the lot, during the rental period and upon return).
Thanks Stella and team! Keep up the good work!

Very disappointed…
My car was totaled a couple of month ago, and 3 weeks ago, someone backed up into the drivers door of my husbands pick up truck. The car was still drivable and we were waiting for a better moment (financially speaking) to fix it. 2days after, the car broke down, transmission failed, due to the hit.
We had to rent something right away, because we were car-​less and had to go to work.
We went to this Avis agency to rent the car for a week. Rental was quick and easy.
On the day we had to bring it back, we got stuck at the chiropractor (for the previous accident where my car was totaled) and brought the car an hour late. They weren’t at all understanding and charge us $ 40 just because we were only one hour late! It’s not like we had to be there at 9am and arrived at 5pm…
This is outrageous. None of it was our fault, we were going through a rough time, under a lot of stress and had a lot going on.
A little bit of understanding would have been appreciated.

They were late picking me up 30 minutes, no calls, and now emails. They lied when I called every 15 minutes telling me some one is on the way. The truth was they forgot to pick me up. This became evident when I asked 5 the driver when he was told to pick me up.
Management never called me back.
And I will never do business with them again.

one word AMAZING!!! I was dealing with car issues with the car that i own and was so stressed out. STELLA was so considerate, caring, fun to talk to & she hooked it up! This is the first time out of all these years that I got great service from a rental car place. I found my go to rental spot! And a really awesome guy named Norman from Avis picked me up to go to Avis, how great is that! STELLA thank you for your great/​off the charts customer service, you are such a sweet soul!

I have been a preferred member with Avis for years and Stella & her team provide THE Best customer services to their customers. Stella gave me this personal warm greeting the second I walked through that door even she was on the phone, she would make sure she acknowledged my presence with a warm smile — she trained her team the same way. She carefully listened to my needs (had to swap car due to low tire pressure) and quickly got the situation fixed for me. I travel way too much and I am confident to tell you tgat you could never find anyone at any car rental place who are as welcoming and friendly as Stella. This place is quick and efficient!

If you’re looking for a great place to rent a car, you’ve found it.
Stella and her team took excellent care of me when my car broke down and I ended up having a horrible 24 hours after that.
I showed up early, and even though they weren’t officially open yet, Stella gladly helped me rent a car right then and there.
When I had to extended the rental, she did everything she could to get me the best possible rate. And when I returned the car, her team was cheerful, polite and very helpful. One of them even drove me to my mechanics to pick up my car.
And Stella is always available through email, which is very helpful.
If you want excellent customer service, reliable rentals and good rates, this is your place!

I will have to say that this Avis rental is a hidden gem. The customer service is impeccable and courteous. They actually care about you and your needs! Talk to Stella and she will take care of your=)
I have rented here for the passed two months! Keep up the hard work!

We were really happy with the service and efficiency at this Avis.
We ordered the car online and chose a compact car. The rates were competitive and factoring in the distance that we’d have to take a taxi to pick up and drop off the car the Avis on Oxnard, this was the best value for money!
The staff are friendly here and we got our car quickly. The only issue I had was that they didn’t give us a compact car that we asked for, but the next size up. They still charged us for compact which is good but we opted for the compact because of its fuel efficiency compared to the next size up and they switched it without saying anything. But we didn’t realize either until we had left.
Our car was a red Chrysler with only 2000 miles on the clock. Excellent car, clean inside and out — just like new!
Still, overall good experience and would use again.