EZ Storage

This was a great experience Thomas and Terrace were very helpful and made my first time use of EZ pass quite enjoyable. The management was also very understanding when I needed to keep a Uhaul truck a few more days past what I originally said.
Very understanding and non-​pressurinf staff make this place ⁵⁄₅

This place is such a rip-​off. My husband and I paid for a 4×6 unit. After renting a truck, and loading our extremely heavy washer and dryer by ourselves, we get to our unit, and discover it is NOT a 4×6, it is more like a 3×5 at best. I even try lying down in it (I am 5’4″ tall, and I could not do it). When I questioned Terrance, the guy helping us (meanwhile, my husband is standing guard with our stuff at the too small unit), he was not apologetic at ALL. He said «look, I am not a rocket scientist, you should have measured your stuff first.» We DID measure first, but they LIED TO US. He was so disrespectful. We already had unloaded our stuff, so we ended up just getting a 4×10 unit for almost double the cost. These people are crooks! They totally know they are lying about the size of the units. When you ask them to measure them, they tell you they don’t have any tape measures.

Yes, the people are nice there, but that doesn’t make it «EZ»! We’ve been customers for almost four years and just moved out of our storage unit (yay!).
Generally speaking:
1) It’s clean
2) Haven’t felt unsafe there
3) Automatic payments have been easy and they’ve always called me, if the CC expired.
4) There’s usually a dolly available (except during their lunch hours).
Here are my two main gripes:
1) Their hours of operation (10am-​7pm Mon-​Sun) are difficult to work with. They also take lunch from 2pm-​3pm so you can’t find anyone there and you can’t get a dolly during those hours.
2) Their prices have gone up each year without any notice.
The thing with the hours, I’m guessing is because of security problems and I can understand that. But can you at least open up early for those of us who have normal working hours? Being open 10am-​7pm makes no sense at all and it just doesn’t cut it! Considering how hot it is in the summer and no AC or fans in that place, it would be nice to be able to come in early and not feel like you’re gonna die of heat exhaustion! It would also help a lot, if we need something during the week and can’t wait for the weekend to go to storage.

All in the name. I booked the right size unit, got a great deal, and the staff were very helpful. It’s not hard to get in and out, you can check out a cart, and the elevators fit a ton of cargo. When it was time for me to move out, super easy. If I needed to store stuff again, I’d come here.

Avoid. They’re fraudulent and a bunch of scammers.
Originally they lied to me about the unit size.
fast forward a few months, Thomas hooks me up by prorating my last month. A few weeks later I get a letter in the mail saying I owe the whole month.
These guys are either the biggest con artists in town or super incompetent.
Either way if they keep messing with me I’ll be forced to sue them.

Things that are great about EZ Storage:
1) Jorge — he’s super friendly and really helpful. I’m sure this can be a boring job (I don’t think I’ve ever seen more than one employee working at a time), but he’s always got a great attitude.
2) It’s easy. You sign up, store your stuff, throw a lock on it, and pay your rent. Nothing complicated about it.
Things that are not so great about EZ Storage:
1) The place kinda looks like a run down penitentiary or mental institute. Not exactly a place you’d want to get lost in.
2) Trying to pay online is just frustrating. I’m on my third month, and I haven’t been successful yet. I’ve always ended up paying in person.
3) Speaking of paying… they don’t ever send you a bill. You have to make sure you have a monthly alert to remind you to pay your rent. I feel like in this day and age, an email shouldn’t be that hard to send out to remind your tenants that they need to pay.
4) The hours aren’t as extensive as I’d like them to be. If you end up staying past their hours, they will charge you a fee.

Not sure why everyone is hating on EZ Storage!
I’ve been renting a unit for a month and don’t have any complaints. Actually I do have one complaint, but it’s with the other renters. When you use a cart lock it back up! It’s very annoying when I give my ID to get a key for a cart and the cart isn’t there because it wasn’t locked up and some random decides to use it. But that’s not the employees fault.
Every time I have called they have answered. The facility is clean and the units were very reasonable. Every employee I have interacted with has been pleasant and professional.
If anything changes I will update but otherwise consider me a happy customer!

Do not put your stuff in this storage facility; terrible customer service and they change the prices frequently without notice. I was a paying customer for over a year, paid on time (automatically came out of my account) like clockwork. My card expired and I forgot to change it with them — I don’t receive a bill in the mail so, it wasn’t at the front of my mind … I called to pay it and even after a year of paying my bill on time they refused to reverse the late fee — terrible company!!! I am taking my stuff out of this storage facility asap!

Reaching EZ Storage is not so EZ.
To get through the complicated phone system and talk to a REAL human being at the Van Nuys location, press 1…4…2. (Oh wait, but that didn’t actually WORK for me.)
It is SO DIFFICULT to get someone on the phone to give me a quote on storage rates!
I’ve tried calling 7 times and STILL can’t get to a real person to tell me how much storage costs! RIDICULOUS.
5^th call… went through all the stupid steps on the complicated phone system…
«Voicemail is unavailable at this time. Please try again later. Goodbye.»