Safelite AutoGlass

Safelite was quick to respond to my online request, ordered my windshield, and did a great job installing it at my home. Ludin, my technician, was very professional and made sure to clearly explain how long it would be before I should drive my vehicle and when to remove the tape. It was a great experience.

They did a pretty good job on my car. Unfortunately they weren’t able to completely remove the entire crack but it’s much better than it was before. The gentleman that came to do the work was very polite and informative and kept me posted as to his ETA.

Very impressed with the whole process from beginning to end. Making a reservation was super easy. I also liked how once you call, they are able to pull all your info automatically from your phone number via the caller ID. When I arrived at the location to change my front window, the tech inspected the car and took pics. The whole process took about 2 hous but inside their office, there is TV, wifi, water, coffee, magazines and snacks. The staff was also friendly.

After a rock hit my windshield on the freeway I had a hole halfway theu the glass that spidered out with 8 legs, maybe an inch and a half in circumference. I took it 2 days later to Safelite after making an online appointment and searching for an online coupon which saved me 10%.
I arrived early and they took me within 10 minutes of my appointment time.
I had to sign a paper that stated what they are doing is NOT cosmetic, that the hole may still show. What they are doing is preventing the spider legs from spreading across my entire windshield which would make the glass unstable.
They did the work and about an hour later he took me to see the finished product. My first question was, where was the hole? I could not see it at all. They did a fantastic job. From inside I could see a slight remnant of where it was, but they did an amazing job. Plus it is guaranteed for life, all for less than $ 100. I am a very happy customer.

Leopoldo, my technician, was great. I had Safelite come to me for the installation, and it was not only a really great price, it was also super easy, effortless. I think the only thing I did, myself, was unlock my car, and offer Leopoldo some ice water (it was really hot outside). My car feels like new again!

My husband took the car in because of a crack in the windshield and was all raves about it. Juan’s the man. He came on time and not only replaced the shield but went above and beyond in service. This windshield was replaced before by someone else that was referred to us by aaa and that vendor had done a shoddy job, growing out the necessary clips. Juan scraped all the glue off and put in the clips. No extra charge! We don’t know much about glass repair but Juan definitely sounded expert and looked like he knew what he was doing. We’re definitely going to come here again! Juan’s the best!

I had a few mixups with safe lite nothing that couldn’t be rectified the first attempt they had the wrong windshield Employee Bernie was very patient with me he did show up at my job to put glass in but like I said it was the wrong one the second attempt he was fabulous I’m a very picky person and I didn’t like the windshield he was sent with so he called his warehouse got another one and waited for it to arrive at my house what a dedicated employee entitled to a raise in so sorry Bernie if you work off commission I just made your day non productive by making you wait for another windshield and in the rain I might add you were great I hope this gets the the right people so they can commend you

I wanted to replace the windshield on my son’s car because of faulty installation from a prior company. The technician inspected the windshield and told me that it was fine but I would probably need to replace it in the future. I was impressed at the service technician’s truthfulness and ethical behavior in a world where business practices are sometimes not. Although I didn’t need to at this time, I replaced the windshield anyway in part because there was no «hard sell» by your company’s representative. Great Customer Service !!!

I’ve seen the commercials and had a burglary so i hit Safelite. Had to make the drive to Van Nuys from Santa Monica since Mobile was booked. Initial impression was nice, fresh coffee and friendly staff. It wasn’t until they installer came to get me I decided to write a review. Apparently if a window is broken in a Chevy Silverado is broken and you touch the switch it wrecks the regulator. The tech informed me of this and the supervisor told me I would have to visit my dealer. I had to get back to work and didn’t have the time or money to visit the dealer next. So I asked the tech (sorry i forget his name) why can’t you guys do it? He stated normally they don’t do that, but since it was easy and my door was open he would as a courtesy if they could find it. The supervisor then went to work and called the local dealer locating one withing 10 min. This was delivered within 30 min and installed within the hour. Slap me and call me silly, it isn’t often you get service like that and they only charged me to purchase the parts… no install or labor! This is the kind of service that makes people write reviews and recommend businesses to others! Keep it up Safelite Van Nuys! You guys ROCK and I will definitely send others your way!

Fast, convenient and great service
I got my windshield replaced. Thanks for the job well done!

I found this service through my AAA and I was very impressed. Received email confirmations on time range for coming to my location and a call when the technician was 30 minutes out. Eduardo is a professional. I would highly recommend this installation company.

This place runs like a Swiss watch…
If you want to see world-​class customer service in the auto industry — here it is.
And their prices beat everybody else.

My car’s window got smashed while I was at work. It sucked.
I don’t often write reviews, but I wanted to shout out to the start-​to-​finish customer service of Safelite. They were kind on the phone, even though I was aggravated from the combo of having to pay for vandalism/​having not had breakfast yet/​having already been on the phone for 40 minutes with my insurance. They were understanding and cool, and it really calmed me down.
Then, leading up to my appointment, they were in constant, friendly communication through email and, on the day of, by phone.
Then they sent Juan over, who was friendly, smart, quick, and was a really great person to talk to about what happened to my car– generally I don’t understand car stuff, but he patiently explained a couple things I should know, and went out of his way to fix an interior issue that came from my window being smashed so hard.
So anyway. I really hope your window doesn’t get smashed. If it does, call these guys. Customer service is not dead. I appreciate it so much.

Fantastic!
I called with only a day’s notice and was quoted about $ 200 less than a competitor! And the girl I spoke with on the phone was really pleasant and tried to accommodate me in my frantic state.
I asked for home-​service and they came the following morning and had my completely shattered rear glass window fixed in about an hour and a half. The technician called me when he left the office and again when he was just 10 minutes away, which really helped with my morning planning.
He was kind, prompt and did great work, even in my dark garage. He provided his own flood light and work bench… everything. He vacuumed up all the glass debris from the inside of my SUV’s trunk… well as much of it as he could, anyway. I was there… I saw.
Safelite made this very pain in the ass chore, a lot more bearable.
Thanks Safelite!
.

I needed my rear windshield replaced. The tech came on time and the work was done quickly. My only peeve is that all the glass shards were not removed prior to putting in the new glass. I hear the slight rattling when I raise and lower the rear hatch. Otherwise, I would have given a 5-​star rating.

On 5÷20÷2015 on my way home I had a rock hit my windshield in my brand new car. The light caught the chip and hairline crack in my windshield and my heart sank. I stopped by the dealer and they said have it filled vs. paying over a $ 1,000 for a replacement. I am super picky when it comes to people touching my cars. I just bought a 2015 Porsche Cayman S and I read the reviews and I have seen the Ad’s for Satellite so I though I would give them a try. I showed up to my appointment and I was immediately greeted by several super friendly staff who immediatly got the process going and walked me to the front lobby. Super clean, coffee, doughnuts, wifi. I sat down with my coffee and by the time I finished it they were done. My Technician Maro Salas walked me to my car, explained the work, took my nominal payment $ 120 bucks, and had me on my way. I would give them 10 STARS if i could.
Thank you Safelite /​Marco Salas. Great job and I will highly recommend you to anyone I know in need of your services.

WOW, just plain *****POOR WORKMANSHIP *****DO NOT GO HERE******
I have had 6 different issues with this specific location for a single windshield replacement job. Here goes:
1) Initial installation was completed at their location in Van Nuys. It was installed with a divot/​scratch on the inside of the windshield. I spoke with Eduardo (The «manager») and he came out to «inspect» it. He spent a solid 5 minutes running his finger across the scratch saying it was glue or something, then went inside and got a razor blade. He then spent another 3 – 4 minutes running the razor blade back and forth across the divot/​scratch as i stood behind him laughing because I knew it was not glue like he stated. He then stated «We can replace this windshield if you’d like», In my head I’m boiling with anger, I came here to replace the crack in the windshield only to have a «New» one installed with a scratch on it, and he offers to replace it IF i’d like. HA, my response is «Hell yeah your gonna replace it». Oh yeah, there’s all that black glue/​goop your guys got all over the body of my car, please remove that too!
2) Windshield replaced 3 days later, only to find out that the windshield wiper arm was broken during the last installation. I then ask, are you guys going to fix that too? The technician calls the supervisor and sets me up with another appointment to have a new windshield wiper arm assembly installed. ***More glue left on the front fender, had to go back to get it removed***
3) 4 days later another technician comes out to replace the windshield wiper arm.
Awesome, maybe my troubles are finished with safelite… HA!
4) 3 weeks after initial installation, passenger side plastic molding flies off the front of my car on the 405 freeway. FML… seriously. Another appointment is set up with them to replace this too. They inform me they will be replacing both sides. I am thinking, sweet, i don’t have to worry about different color molding due to possible different manufacturers.
5) 1 weeks later, Drivers side plastic molding flies off the I-​5 freeway and there goes another epic fail courtesy of Safelite.
6) Safelite tells me that I can go to dealership and have them install it if I’d like, my simple response is «No», you messed it up, you fix it. I don’t have the time to spend endless amounts of hours at a car dealership to «fix» your mistakes. I go back to the Van Nuys location, they install a new plastic molding and tell me they added glue to make sure it wont fly off this time. Thanks Safelite for making the past 2 months a living nightmare dealing with a simple windshield replacement.
I kept going back because it was them who made the mistake of having poorly skilled workers do the installation. If you are the recommended place by my insurance company and you make this many mistakes, how many other vehicles have suffered poor workmanship? I am sad to see such a big name in the Auto glass industry make so many mistakes for one vehicle. I sincerely wish Unilocal would add a zero stars feature so it can show how some people really feel about places like this.
Side Note: In case your thinking i brought in some old junker to have a fix, nope. I have a 2015 Ford explorer.

********* DO NOT GO HERE FOR WINDSHIELD REPAIR/​REPLACEMENT**********

— Pros: clean shop, VERY friendly & helpful staff and free wifi :)
— Cons: #1– the 90-​minute time they told me ended up being 2 hours (at 90 minutes I asked for an update & they said another 30 minutes & were done right when they said that time). #2– I left the shop & realized they forgot to put the rear view mirror back on, so I had to turn back around, which made me super annoyed (they were apologetic, which was nice). #3 They also didn’t clean the window so I had to wait for that to be done too. Then got in the car only to get slapped in the face with the smell of the cleaning stuff.
In another bind I would go back (though I’m hoping it won’t be any time soon), as I’m hoping today isn’t a reflection of how they usually do business.

I’m very impressed with Richard (I think?) at the Van Nuys shop. The molding around my back window had split and popped up a little after a car wash by my local Ford dealer. Since Ford doesn’t make the molding piece on it’s own anymore, I was told by the Safelite phone rep (in AZ) that I’d have to have a new window installed.
I made an appt for this morning at 8am and was greeted by Richard, who walked to my car, and immediately popped the piece of molding back in, something I’d struggled to do on my own, worrying I’d break the window. He said I didn’t need a new window and proceeded to glue the piece down for me at no charge. He also cleaned all the windows of my car, vacuumed it out and gave me air freshener!
This is what I call excellent customer service. He very easily could have installed a new window to make money for the company — I wouldn’t have known better since I just assumed I needed a new window.
I may not need glass service today, but I will definitely give Safelite my business in the future. I also work as a personal assistant for a couple with three cars and will use Safelite for them if needed.
I’ve lived in LA for ten years and it’s rare to find good customer service in this town. I hope Safelite knows they have an employee with integrity in Richard and treat him accordingly.
Trish D.
Santa Monica, CA

Marco and Lisa took good care of me too. All at this shop are very professional in both demeanor and performance. I brought my car to the shop to have the windshield replaced rather than opting for a mobile service.
Making appointment and getting quote on the web site was easy. The only «complaint» I have is that the web site is not clear enough about insurance. It said that Safelite «works closely with (MyInsuranceCompany)» and either stated or implied that they could take care of the claim. Lisa explained that the preferred auto glass shop for MyInsuranceCompany is the one down the street and she could not file a claim with MyInsuranceComany… but I could do it myself. Had I known that I would have called them before coming to the shop. It is interesting that the cash price is about ¹⁄₃ that of the insurance price, and the cash price was less than my deductable so the decision was easy.
Marco and his assistant (please forgive me for forgetting his name) were waiting for me at the appointment time… ready to get to work. Before starting they did the «safety inspection» promoted on teh web site. It really wasn’t a safety inspection but a documentation of every scratch and rock chip on the car. I don’t have a problem with them doing such an inspection but why call it a «safety» inspection of they aren’t checking safety items like brake lights, wiper blades, turn signals, tire condition/​pressure, etc. They did a great job with the glass replacement. They returned the car in a couple of hours cleaner than when it went in.
Waiting room is comfortable enough and the place smells nice and is clean… an attribute most other shops seem to lack. I didn’t drink their coffee but they offered it.