Safelite AutoGlass

First, let me preface this review by saying this review pertains to a Van Nuys location although I am not sure this is the exact office. But for me, Safelite is Safelite no matter the location.
Second, this negative review is based on fact, not opinion so I feel this is review is totally accurate.
Fact #1-​When they came out to replace our windshield, the new windshield was scratched in two places. They pointed it out to me and offered a $ 50 discount. However, I was worried a scratch could lead to a crack. I requested a new windshield. They came out about an hour later. Simply put, the fact is Safelite does not inspect their product before delivering it.
Fact #2-​They offered to replace our windshield wipers which we agreed to. Note I do not recall the technician testing them although I was in the house when he was working and came to me with the invoice. But now, when we needed them, it turns out they scrape the window and the sound is akin to fingernails on a chalkboard. We can’t even drown out the noise with the radio. So we called them and Safelite came out to follow-​up. The guy said the wipers were fine and would eventually adjust after enough usage. So each day, I ran the wipers using the wiper fluid and wiped them down with alcohol and vinegar (can we believe Youtube?) to clean them. But I guess rain water is different. The rains forced us to use the wipers at high speed. And guess what? The scraping is still going on. My belief is these are third party wipers and do not work on our car, plain and simple. We are trying to get them back out now and have been given the runaround. What started as a call at 8:15AM to our insurance company and eventually led to us calling Safelite, just concluded at 9:27AM! Their first solution was they wanted us to take the car to our mechanic and they would reimburse us for any expense. Say what??? They want us to take our time and lay out money and believe them that they will cut us a check? So now they are supposedly coming out with new wiper blades.
Hope you have better luck.

I needed service to come to me, therefor I chose the option (which you pay extra for) The tech showed up with the wrong window and asked if we still wanted that (Why would we want the wrong window?). I had to reschedule a few things around so that they could come back the next day to bring the correct window. Normally I wouldn’t care but to charge me extra for this service and get it wrong is why the rating is low.

This review is regarding (888) Customer Service: I called for a quote and the lady asked for my first and last name and then wanted my phone number. I gave her my name but didn’t want them to have number. The agent said they needed the number. I told her i didn’t want them having my number or calling me so if I could just get the quote and if not all just be hanging up now. The agent told me «ok then have a nice day.» I will never go to safelite and I will never recommend them to any and I will tell everyone about this experience… Terrible!

Everything went well from the initial quote, schedule confirmation, tech showed up on time and was courteous, fixed the windshield and cleaned the windows/​inside of my car, just a good experience overall

Terribly disappointed in this business. It was recommended by AAA and I could have gotten a discount however I’ve called twice and left a message and no one has called me back. I’ll have to go elsewhere

My order number was #######.Though I honestly cannot blame the guy assigned to my order, the company could do a better job at scheduling these appointments and making sure that they have enough technicians to do the job. Your add talks about safety of your customer yet you royally failed at trying to keep mine!!! Horrible!!!

Fantastic service — called at 3pm, my car was DONE by 4:15. Raul, the guy who did the repair, was friendly and SUPER quick (obviously.) Not to mention, the crack in my windshield is now nowhere to be found. They whole thing was great!

These guys were wonderful. My daughter backed into the storage box in her apartment and broke the back window. The Web page had a two day wait, the guy on the phone got it down to one day because the glass was at the warehouse so he had my girl drive down for a temporary plastic fix. Well, they must have decided that they could rock and roll and get the glass from the warehouse while she was on the road to their shop because next thing you know, they’re done! They had her fixed, fresh wiper blades, clean glass, and secure within some five hours of when she broke the window. They are awesome. Thank you for taking such good care of my daughter. She’s off in grad school and I can’t run down and put her under my wing where she used to be. Oh, when she first phoned me in a panic, I just chuckled and said «Hey, that’s easy; we just call Safelite.» I’ve used you guys for a decade on two or three cars.

The repairman was friendly, knowledgeable and did an excellent job repairing my windshield. I couldn’t be happier with the service!

I called to get a ballpark estimate for repairing a small rock chip and the guy I spoke to was a total idiot. He was very pushy about wanting to know what insurance I had even though I was very clear with him that I just wanted to pay cash and not submit a claim. I think they make a lot of money out of insurance claims. I am going to find somewhere else to get this done as I really didn’t like the guy’s attitude.

My Lexus was broken into this morning and repaired by Safelite. Now the window repaired does not go up and down with the
driver’s controls.
Safelite says «they repair glass not the electrical system». Totally unacceptable that the repair resulted in a problem.
There are always options for service, and if I need glass repair in the future, I will not use Safelite.

I was not excited to need a windshield replacement (who would be?) but Safelite left me feeling like a well-​cared-​for customer and for that I am grateful.
Jose had to go back for a different piece of glass. That is NOT this location’s fault. I made the appointment online and their booker should have asked qualifying questions to ensure the right glass was prepared. Bonus points to Jose for going back to their site to get the glass and bring it back to my vehicle.
In the end the work was done early in the 4-​hour window, onsite, at the quoted price and Jose cleaned all the windows and vacuumed the car. When thanked, he responded that they «like to leave each car cleaner than they found it.»
Thanks for the easy experience and great work ethic! I have already recommended your shop to my family and friends in the area.

Like everyone I have been watching the commercials for Safelite and after the appointment I am almost glad that my windshield broke. In a day and age where service has seemed to become endangered, well good service at least.
The appointment went great, the tech was friendly, out going and timely. I was so happy I started telling people about it right away … Walter C. Was the tech that came out and if all the techs are like that well this is the only place you want to go to have your auto glass replaced!!!

Great service, really friendly.

I used them some years ago when some idiot broke into my car to steal. Safelite replaced my passenger window for under $ 200.00 on my Acura which was new at the time. A lot cheaper than filling an insurance claim and its off the record.
I would recommend safelite to anyone.

I had a chip in my windshield and remembering their commercials gave them a call.
The «tech» they sent out seemed to have little idea what to do, he eventually «fixed» my windshield and a few weeks later it was as if nothing had been done. I called the store and asked for the store manager and left a message and never heard back, very disappointed with Safelite.

Walter C. out of Van Nuys did an amazing job installing my windshield. I have used Safelite before and have never had a problem. This time I made the reservation through the 800 number and got an even better discount than the internet. they came same day and when the windshield Walter brought wasn’t correct, he left and came right back and worked in the dark to install the new windshield. he could have made me take another day off work but he went above and beyond the call of duty to provide excellent service. what a great experience

i used their services and my windshield broke less than a month later. They checked it out 21 days after they installed it and said they cannot do anything about it. I will never use them again!

HORRIBLE!
Not for any reason will I ever use this company again!
Used them to fix a small chip in my windshield and LESS than 2 months later it’s spreading and they offer nothing except to have the cost put towards a new windshield which I would never allow them to put in my car anyway — I’ll go to Audi and spend the extra $ thank you very much.