Envision Custom Embroidery & Designs

I’m a designer who recently moved to the Vancouver area. Many of my clients like to have embroidered apparel added to their identity package and for this I use local companies to work with on a regular basis. Since moving to Vancouver from Portland, I’ve had quite a few problems finding valuable assets, but this one takes the cake!
I asked for a formal quote on my project and requested the quote include rush production time and pricing. There was some back and forth on details of the order and eventually I approved the quote without hearing a word on rush production. A while later, I received an email saying «We’ll pass on this rush! Thanks»
Since I’ve been in this business for a little while, I understood this to mean that they’re passing the order on to their rush department. I emailed them two days later to ask for a status update and they said «We sent this to you two days ago» and copied the previous email.
It took some time for me to realize that the one-​liner «we’ll pass on…» statement was a decision to not take on the order. I was furious! I called to confirm my suspicion and they were very rude about the fact that I wanted rush production when they had 4 rush orders ahead of me.