Prairie Electric

I could not be more pleased. They were running a bit late, but kept me informed the entire time. Did a great job and charged me very fairly. Thank you!

Please understand that this review comes from a completely inexperienced individual when it comes to hiring anyone to do work in their home. For two decades, I relied upon the expertise of my very talented husband, who could repair anything. As such, I did not know exactly what to expect or what things I should ask and so on.
I called Prairie Electric on a Sunday to have a simple GFCI kitchen outlet replaced (the kind that control other outlets in the vicinity). I was mildly desperate, as all but one of my kitchen outlets were not working. I was told an electrician could be here on Tuesday, in the afternoon. The repair went fine, the electrician was completely professional and appeared to be quite competent. It took all of 10 minutes. I was completely satisfied. Until he told me the price.
Now, yes, I was apparently remiss in requesting a quote. I am not sure why I didn’t think of it, since I had looked for rates on the website prior to calling. I just didn’t. Regardless, I knew electrician would not come cheap, and expected to pay maybe $ 100, maybe a little less, since it was such a simple and fast repair. When the electrician told me I owed $ 152, I was taken aback, but paid him.
After considering it for a day, I called Prairie Electric the next morning and spoke with the Service Manager. I just wanted to let them know that I was unhappy and that I thought it might be wise of them, for the sake of the naïve and inexperienced, to post rates on their website and perhaps make it common practice to just provide a base quote for the blanket «service call» whenever anyone calls for service.
The manager seemed to understand what I was saying and indicated he wanted to make things right, asking how much I expected to pay. After I told him, he seemed hesitant, but said he would «do what he could to work that out for me.» Immediately following that, he told me that he thought I needed to «share responsibility» for the lack of a quote though and proceeded to lecture me about how he would get quotes for any work being done, essentially shaming and embarrassing me (as if I wasn’t enough of that already). I thanked him for his time and disconnected the call.
To be clear, I did not call trying to get things altered, but rather to make them aware their practices resulted in a negative experience for a potential returning customer. I was trying to help them. My experience with the Service Manager served only to deepen my negative experience and has resulted in my finding it necessary to make this post.
It is great that so many have had good experiences. I am happy for them. However, if you are a novice to this type of thing, take it from me, ask every question you can possibly think of, and consider reaching out to a different company for your electrical needs.

Wow! I called these guys today hoping that they could attend to a problem with power outages for no reason in my home. They came promptly and checked the system to my satisfaction and said I probably had a power surge and had no reason to worry.
Prompt, very knowledgeable guys (2), thorough and courteous, couldn’t ask for better service, when you have those sleepless nights worrying about electrical fires you need an electrician you can trust, and these people are the very professional type you want to do the work.

I am a Happy Happy Customer!!! I’ve had Prairie Electric out to my house twice now. .. the first time because I was having issues with my outdoor lights working — and the second time because they did such an amazing job the first time — I had more things I wanted them to add! I now have additional motion detector lights for security (yaaay!). .. I had them replace light switches in my kitchen and dining area so I could dim the lights (so awesome). They were on time — professional — friendly — and cleaned up after themselves. Can’t say enough good things about how great they were!

Needed an electrician to fix some outlets in our rental. Tom gave me an estimate on the labor and materials. He was friendly and took time to answer my questions. I was expecting to wait a couple days, but he said an electrician could be there that afternoon. The electrician only charged me for the amount of my quote, even though he did extra work! My tenant said he was professional and explained what he was doing and why. They called me when the job was done and I was able to pay with a credit card over the phone. Another cool thing is they don’t charge for a «service call» just to show up. They charge only for their labor and materials. I will definitely be using them again!