Recovery-Disks

I think my computer hates me and breaks on purpose. You would think I would just give up and buy a new laptop, but I guess it’s the emotional attachment of it getting me through so many late night work hours. This is the second time I had to contact these guys to come to my rescue and they never fail.
I absolutely love supporting local business and mom and pop shops and this is just that. So what if I have to wait an extra couple of days to get the product, at least I know that, even though small, my purchase is helping a local family and community instead of a huge corporation that’s probably based out of India and employs little children.
I’m not a techie person, but once i was able to figure out how to actually speak with a rep through their automated system (press 3 people and yell at the automated machine lady until she gives up) and the lady over the phone took care of my order and also recommended the best product for me. So overall yay and super happy I can get back to my working computer and help the world one Unilocal review at a time :)!

Thank you!
I gotta admin, I wasn’t sure if I could have installed this myself. However, after reviewing the documentation and the technician answering a couple questions. I installed them in about 1 hour.
I notice a lot of people complaining about the shipping times to get the product, but I ordered mine on a Monday and received them that same Friday.
Product came as pictured, neat and new, fresh Cd’s and fresh labels. Ran flawlessly following the directions. Keep in mind I have little experience when it comes to installing this type of software. I’ve done it years ago, but everything changes so fast and I wasn’t sure with this one. Whatever you do DO NOT let GeekSquad install these on your computer. Originally I was going to have them do it, but after problems with them telling me to order these discs and they saying they didn’t work, I pick up the computer up and the technician on the phone basically answered the couple of questions that weren’t covered in great detail previously. Ignoring what GeekSquad told me, I had the kid’s computer up and running in about 1 hour or so. No issues, no problems. Everything’s working great1
If you have a computer that has a virus of some sort and are experiencing issues with the computer not working, then buy these, install them and you’ll be good to go. Especially if you install a new hard drive as I did, this helped get everything back the way it was.
Thanks guys, you saved my skin on this. I wasn’t prepared to buy a new computer for $ 1,200. Spending $ 60 sure sounds a lot better

These disks are technical in nature. In order to use them properly you will need to have a little bit of common sense and a reading level above the 5^th grade. After reading the other reviews here, my faith in humanity is diminished a little.
I am a HR manager for a medium sized IT company in Orange County. We have to order three or four sets of CD’s per month for customer’s computers. Even though I am not a tech, my boss usually asks me to install the CD’s for the customers because of their rudimentary nature. If I can do it, any one of you can follow the directions and figure it out. I have very little technical ability myseld.
The directions are fairly easy to follow and when I have a problem, I just google it or ask one of the tech’s. The issues I have experienced were never because of the CD set we bought. They were because the customer’s computer had more issues with it that needed to be fixed first. For instance, we’ve had customers have bad parts inside their machine and caused the disk not to run at first.
As an HR manager I hear complaints from customers all of the time. You guys need to take responsibility for your own actions. Follow the directions, or hire a computer company to install it. I’ve installed these disks probably 20 – 30 different times with different computers. Out of those events, I can only remember having to contact their customer support to replace a disk that just wouldn’t load.
Their customer service guys are straight, and to the point. I see some people pointed this out as being crass or rude, but I think it’s because they are busy and cannot fix every single persons issue. My phone call lasted three minutes. I called them, explained the issue with the disk and they confirmed it was a problem with the CD and send a new one. The new one was received in three business days and worked flawlessly.
If you have to call a tech company, be prepared with as much information as possible before you call. Know the EXACT error message before you call. It will make the entire process much easier.
That said,
will continue to receive our business. They are great! Their products are affordable too, compared to other services out there.
Also, to the other people reading this, I wanted to offer some insight into the negative comments from other reviewers. Being in the industry, it is disheartening to see customers not understand what’s going on and blame someone else instead of taking responsibility for their shortcomings.
Stephanie mentioned something about entering the wrong address so she wrote this bad review. How can you blame these guys for your screw up?
Roger, if you used the disks properly, they will install the PC back to normal. This can’t possibly make the computer worse. I’ve installed these dozens of times and only ever had one issue that they remedied by sending me another disk set.
Barbara — the issue you’re having is explained on the directions that came with the product. When you restart the computer back to normal, you have to activate it by typing in the license number that’s on the computer. It states it right in the directions.
All of these issues are related to people being ignorant and wanting to blame someone else for their problems.
All in all, the only issue that I can find is that their shipping takes a week or two to get here. Which sucks. If we need something fast, we just order the express mailing option. These guys are fairly small I think and probably have a large amount of orders. Either way, if you have problems, don’t blame these guys, hire a company to install it for you properly.

Very dissatisfied with this company, unfortunately.
I ordered a disk, and contacted them the next day to change the address via VOICEMAIL and EMAIL. They never responded, took my money and I never got the product because it was shipped to the wrong address (I moved).
I let them know several months later that I was still upset nothing was done about it and the customer service rep:
1. Belittled me as a person, telling me I was confused.
2. Said his company doesn’t make mistakes.
3. Did not listen to my questions or even attempt answer them.
They do not value their customers. I’d look elsewhere…

Just a follow up to my follow up — the disk that I recieved only works for 30 days and then tells me that it’s not authentic. Thanks Recovery-​Disks for taking my money and running with it.

Bought recovery disks for my Asus eee pc 4g. They made the computer worse than it was and now it is totally useless.