Bonito Tile

We would definitely not recommend Bonito Tile. Our experience was terrible. We have had extensive renovations done throughout our home and this is the only negative experience we have had with builders since moving to Florida.
Initially, the owner, Jim Bonito, gave us a lot of confidence in his abilities and he seemed very personable, so we decided to give our business to him as a local company/​businessman. When it came to do the job he contracted someone else to do it instead of doing it himself (as he had promised) and he went on vacation instead. He caused all kinds of delays by failing to order the correct number of tiles and the contractors had to wait for additional tiles to come in while they were half way through the job.
One of the limestone tiles cracked within a few weeks and Jim Bonito came in with a jackhammer to remove the tile causing further damage to a number of surrounding tiles (this did surprise us and we subsequently found out that using a jackhammer on a limestone floor is completely inappropriate).
We also had other problems with tiles that should never have been laid as they had surface damage. Jim Bonito advised that he would seal the tiles to try and cover these problems by giving the floor a consistent finish. The type of sealer he used should never have been used on a limestone floor and it actually highlighted the defects further by making the floor shiny.
We ended up jointly contracting another company to resolve all of the issues after 6 months of trying to get him to sort everything out (we had to do all the chasing up to get anything moving). Luckily we had refused to pay the final balance, whilst these matters remained outstanding, which was our saving grace.
Less than one year after the job was completed, further cracks developed in the floor and when we asked Jim Bonito to come in and advise what he thought was going on he absolutely refused, stating that he never offered us any kind of warranty with the job (which was the first we had heard of it).
We were very surprised that he would not even come to advise us what he thought, even if he was not planning on resolving the issues under warranty.
We contacted Jim Bonito almost 20 times over a period of 7 weeks (by phone, cellphone and text message) but he refused to return our calls and finally sent us a text message threatening to call the Police if we didn’t stop calling him; none of which we could understand because our final dealings with him had been amicable, despite all of the problems.
At this point, we contacted the Better Business Bureau to make a complaint and Jim Bonito wrote to them stating that he had offered us ‘crack suppression membrane’ and stated that we had refused to purchase it. This was absolutely untrue. We had never heard of it (it was never discussed or quoted in any of the original quotes) and in fact, once we found out what it was, we realized that Mr Bonito had removed the existing crack suppression membrane which was already installed by the original builders when he pulled up the original tiles.
All in all, a horrendous experience that we would not wish others to go through and we are now left with footing the bill for further repair work.