Hertz Rent A Car

Very good experience here. After having to put up with the BS of their competitors down the street, the process of renting a car here was as smooth as it gets. I forgot to bring my credit card and yet Hertz has the option of running a quick credit check to approve a rental with a debit card.
The icing on the cake came when I requested a ride home after returning the vehicle, since the agent wasn’t able to drop me off, he suggested a 10 $ discount off my bill so I can get a cab.

John is the shadiest character right out of a movie. Avoid like a plague. If I could I would give this car rental a zero.

I have to compliment John the manager and Nick on their customer service. I had rented a van to drive to Texas on a last minute trip. Nick was very helpful in getting us on the road without delay. The van was an older model and unbeknownst to them had a few minor issues that came up once we were on the road. I called John and informed him about it and he went out of his way to resolve the problem and demonstrated that he took pride in the vehicles that went out his door. I have full confidence that this will be my go-​to rental location the next time I need a car.

This is absolutely the worst place to rent a car on the planet. Made a reservation, and also called in advance to make sure they had the car I wanted to rent, I was told they did. When I got there they didn’t. They didn’t have any compact cars and told me I can upgrade for an additional amount. Was it my fault they didn’t have cars available? I guess so. Woman at the counter then tells me their fleet changes. So, your fleet changed from the time I called to the time I arrived? Yes. 7 minutes. Lucky for me someone was returning a car and I was able to rent that one. Then asked would I like to take the dirty car. No, after cleaned please. Oh, and then she told me my signature wasn’t like the one on my license. My dominant hand is sprained, do you mind if I sign with my left? It’s not going to match. She then had me sign again and says, «better than the first time,» killer customer service ehh? Worst customer service ever. Arrived around 8:20, left around 9:23. Extremely disappointed. Offered a guy a rate of 25 dollars a day when I paid 38 a day. Asked for his rate, she says he’s a regular. So, okay Hertz, your lincoln location sucks balls. Never again. I had a similar experience the first time I rented here, but they were more than willing to accept fault and offer a discount. They do not operate effectively. Wait! Hey, as I sit here and write this review she offers me a car that has been sitting here. As I’ve waited for them to clean the first one for 20 minutes. So, 2 new workers show up and they are all cleaning the car. 4 of them all cleaning at the same time. Thanks. I appreciate it. She tells me it’s an upgrade, no it isn’t same kind of vehicle. Doesn’t make up for the horrible customer service. She seemed pretty irritated with me, that bothered me a lot. It’s not my fault to expect decent service.
So, I have the car and look at the tags. Tags say June 2014. It’s July. Ask about the tags upon returning the vehicle and the guy tells me someone must of stole the stickers.
Bad form Hertz.

Not a pleasant experience. First of all this location is TINY, not much selection of cars and I can see how this place can easily be overbooked and run out of rentals. Also since its so small, there’s usually only one or two attendants so the wait to check-​in and check-​out were both lengthy. When I was finally helped the associate who was more akin to a used car sales person kept trying to up sell me on everything even though I plainly stated I had chose my options online and wanted the car I booked for the price I booked.
After haggling and declining all protection plans and upgrades and just when I started to feel I was done with this horrible experience, he drops this scheme: says the manager (who conveniently stepped out) has the key to the lockbox with all the cars keys, and the only key that is not in the lockbox is, you guessed it, the the bigger, upgraded car he was trying to sell me all along. What kind of rental agency manager leaves the premises with all the keys locked up — how are your employees suppose to run the business or renting out cars? That was it, I threaten to leave if my reservation for the car I booked was not honored and that was enough for the associate to quickly get on the phone with his manager who showed up 5 minutes later.
Make sure you check your final bill when you return the car, my charges were completely wrong and different from the quote I had confirmed when I picked up the car.

I use this location fairly frequently to pick up cars for the weekend.
There’s not much to say here. It’s clean, serviceable, and they always pick me up/​drop me off at my house after. Last time I came here they upgraded me to a Mercedes C250 for the weekend at cut-​rate prices. So I have no complaints.
I do recommend that you sign up for Hertz Gold and educate yourself on the various coupons available prior to renting from them however.

Awful experience. First time using Hertz. This is the worst car rental location and company. Made a reservation that wasn’t honored. Employees didn’t care that the company overbooked vehicles. Gave B.S. about keeping a running list of the next people in line to get a car. People sitting & waiting to try to get a car that they reserved for. Stay away. You have been warned. Definitely way better car rental companies in the area. I will definitely stick with Enterprise. My go to car rental choice. Can’t believe this company is still in business with such shady personnel and business practices. Looking at all the previous high rated reviews, I think they must be fake.

This location has the best service! I had my car in the shop for over a month and scheduled multiple pick ups and drop offs during the month. Kevin was always there when I needed him, he is AMAZING! I feel very fortunate to have chosen this location because I have never experienced such friendly and genuinely helpful people.

Once again, I needed a rental. I rarely write reviews but this location deserves recognition. Always the most polite, professional, efficient, pleasant place to deal with. Jason, Kevin, and a few others who’s name I don’t know… exemplary representation of this company. Will always use in the future.

Had a great experience here when I had to get a rental while my car was in the shop. Can’t remember the names of the gentlemen– Jason and Brendt? They picked me up at the body shop timely. Their attitudes were great and you could tell they were very hard working. Made the process fast and efficient, and were willing to work with me regarding the pick up logistics. Thanks!

I needed to be at Camp Pendleton at 8:30 am. I work near Marina del Rey, so it’s about an 80 minute drive.
I scheduled Hertz to pick me up at 7am. I provided my work address (including my zip code) online when I made my reservation and scheduled the pickup.
I called Hertz at 7:25am to ask where they were. «You need to call us 15 minutes before you want us to pick you up.»
Oh.
So I gave them my address (again) and waited (again).
I called Hertz at 7:55am to ask where they were. «The person going to pick you up got lost. Yeah, she went to Santa Monica.»
What, are they GUESSING where I work?
So I gave them my address (again) and waited (again).
They picked me up about 15 minutes later, took me to their office, and the transaction went smoothly from there on. They were nice, apologetic, and upgraded me from a Camry to a convertible Mustang (which is why they are getting two stars instead of one).
But we got on the road at 8:40, ten minutes after we were supposed to be at the job site 80 minutes away. No amount of car upgrades in the world is going to fix that – nor that I woke up at 5:30 and could have gotten up at 7.

I just returned a car here after renting for a month. Very good experience. The place itself looks a little run-​down, but the guys there (at both pick-​up and drop-​off) were courteous and helpful. No complaints. And nothing shady with my credit card (not sure what the other reviewer was talking about.

i definitely disagree with sol. after i read the review, i was very worried, but seriously, the guy carlos was professional, talked to us every step of the way, gave us an upgrade with the car without asking, and he even gave us the receipt without asking.
this location is right by enterprise rental car on lincoln between washington and venice. if you bring the car in before 11am, you won’t get charged for the next day, and that’s exactly what we did.
the place was kinda small, but i guess taht’s why it’s called a local edition. it’d be nice if it was more visible on the street. that is my only complaint.
i had no problem here, and i don’t see why anyone else would!

Skip this location, they will just go ahead and charge your CC without giving you a receipt. SHADY.

Returned for another rental for our trip to Spring Training. We were in and out in less then 10 minutes for picking up and returning. Staff was just as friendly as before and the price was very decent. I’m liking this place.