Pizza Hut

This location is the worst. They had me on hold for 20 then hung up once they answered. I called back and They got my order wrong and took an hour and a half to deliver. Did not bring my ranch for wings nor peppers for my pizza. Ultimately the worst Pizza Hut I’ve ever had. It’s no question Pizza Hut as a franchise taste good but this location is terrible. Try a different one.

After sending an email to customer service I was given a speedy response and given a free order. The order was delivered fast, hot and tasty.

I like Pizza Hut every now and then, as a guilty-​pleasure type thing, but not from this place. They skimp on all the good coupons, and they skimp on ingredients. I just ordered a pepperoni pizza and basically got baked bread with pepperoni. There’s like zero sauce and cheese on this thing. And it’s not the first time it’s happened.
What a ripoff. Never again. Stay away from this place.

I ordered one pizza about 3 hours ago and it’s honestly took them 2 hours to deliver the pizza. When my house is down the street. I called 3 times about my order and they said it was dispatched. The delivery guy did not even have change for a 50 when I called and specifically told them I was going to pay cash.

Unless you actually go to the pizza shop and inspect before you leave, your pizza most likely won’t be correct
Not always cooked well either
Save your money, in fact go to Grey block pizza on Pico… their salad pizza is the best!

I love pizza hut food. However, the service and communication here isn’t good. Even though they got my order wrong they tried to offer me a free drink or something to accommodate me but they seriously need to work on clear communication. I think it might be best for anyone reading this to order online and TYPE your order. The spanish speaking workers there don’t understand English too well. I ordered the chicken alfredo pasta and the maranara pasta side by side. When I got there I only got the chick alfredo and breadsticks (THEY PUT COLD MARANARA SAUCE ON THE SIDE!!! LOL) um, what am I going to use cold maranara sauce on? I’m definitely not gonna dip my warm breadsticks in cold maranara sauce. What a joke!

Ordered two stuffed crust pizzas one vegetarian and one half cheese half pepperoni as well as a Coke. Once the order I only received my cheese/​pepperoni pizza and they said I never asked for the other items when my girlfriend heard me on the phone. So bummed at the moment because they are closed. Won’t be ordering from this location ever again.

The worst! I have had 2 poor experiences from their delivery service and I’m done. Will never order here again.
1^st time: order a family box meal. Took 2 hours and 30 minutes to deliver. Called to see what was taking so long, they said they didn’t know. Couldn’t give me an answer. When they finally came and went I opened the box everything was inedibley cold.
2^nd experience 2 orders of wings with 6 dipping sauces that I paid extra for and a pizza. I received a Luke warm pizza, soggy chicken wings, and 1 dipping sauce. I called the delivery driver to get the other sauces that I paid for and he called me back an hour later to see if I still wanted them.
Epic fail

OKAY I got a pizza last weekend that was 2% pizza and 98% dirt. The night manager put dirt on my pizza. That’s definitely not right. Basically to sum it up: the night manager is incredibly rude (the general day manager was nice and tried to help me), tried to poison me with dirt, and does not know what a normal Pizza Hut pizza looks like. The normal pizzas here are incredibly thin. I’ve never had such TERRIBLE service as I did at the Pizza Hut in Venice, CA.

Worst experience ordering pizza for delivery in a long time. It took more than an hour and a half and now that my pizza is finally here I’m heating it up in the microwave because it’s room temperature. This sucks

I got my delivery 35 minutes late. I live 6 min away. I called to see what was the matter, and I was told the driver left on time. So irritating!

This place doesn’t even deserve a star. It is a disgrace to the Pizza Hut brand. The worst customer service I have ever encountered.

After eating pizza here twice, I felt like it was time for a review! Pizza Hut has always been my favorite fast food pizza place, but after recently moving nearby, I tried this location. I always order online on the Pizza Hut website, and my first order was delivery. This location doesn’t have all of Pizza Hut’s deals you see advertised so check in advance online! In this case it was the $ 7.99 deal. Regardless, I ordered my usual off of their new toppings menu (Large pizza with Parmesan Alfredo Sauce, Italian Sausage, and Fresh Spinach.) The delivery took forever, which I thought was ridiculous since it’s less than a mile away from me, but the pizza was delicious as it usually is at Pizza Hut. My second time ordering was a few weeks later and I decided to just try carry out. I ordered the same pizza, except with stuffed crust this time. The pizza was ready in 15 minutes and was delicious. The only reason I’m rating this location 4 stars instead of 5 is because the delivery took forever, not all deals apply at this location, and I believe they are understaffed. When I did carry out, I noticed only one girl was working there, was making all the pizzas, boxing them, and was a cashier! That’s ridiculous, but shoutout to her for being such a strong employee!

I should have read all the reviews before ordering pizza at this locationbut unfortunately I did not, therefore I was waiting for my pizza for at least 2 hours and after 2 hours I spoke to somebody who promised me that my pizza will arrive shortly. Stupid me believed this person and to my surprise after another 30 minutes had passed I still found myself starving, so I asked my girl friend to call to find out what had happened to my order. To my surprise she was told by management that the order had been delivered but they did not know the phone number which I actually had to provide to create my profile. So I asked myself how could the pizza be delivered if they never rang my bell…,
But that’s not the end…, here it comes. My girlfriend is explaining the manager that I am very upset at this point and the only solution to please me was to deliver the pizza asta pronto and definitely for free since I am now waiting more then 2 hours.
The Manager however decided to tell her, well we need to charge you for the non delivered one and the one which will be remade now. That’s when I told her either the pizza will be here in less then 30 minutes and free, or I will let her know in this review how non existence her service is. Finally after another 45 minutes the pizza arrived but the delivery person wanted to argue with my girlfriend instead than apologizing. Nevertheless I still tipped the person $ 5 but the pizza I received was like a piece of rubber and cold! Therefore I agree 100% that this place should rather be closed or change management immediately!
Thank you for a shitty free pizza and ruining my entire evening!

Worst experience ever. Took over 2 hours to get our pizza and when it arrived it was freezing cold. Called for a status several times where we were told different lies each time. Called and spoke to manager to voice my frustrations and her justification for why it was cold was, «we had a lot of deliveries». Which I guess is my problem? Offered no solutions that I did not suggest myself and refused to even commit to getting the replacement pizza to us within an hour, refused a refund, and was horrible customer service. Never again!

I never usually order Pizza Hut because it always sucks balls, what was I thinking that this time would be different, Unilocal,u need a no star option, fresh brothers is a million times better, I wanted to check out the new bacon stuffed crust pizza extra pep and Italian sausage, I think they have a couple old ladies in the back that diarrhea on some old dough and then an hour later that’s what shows up in a box at your door.

Waited two hours for a pizza. Would have kept waiting if we didn’t receive a call. Manager and staff were unprofessional and did not come up with any unprovoked solutions to the problem, and then tried to pass the blame on us for using the call center.
We cancelled the order and from the closest Domino’s, who delivered right on time.
UPDATE: They invited me back after I reported the issues. The new experience was like night and day, even before they realized I had a credit. It was earlier than the estimate, it was fresh, and the staff was nice. Maybe avoid using the call center and call them directly?

I love Pizza Hut. This time I didn’t. I order online at 12:15pm and was told is should take 40 min. After waiting for 40min I called to see what was happening. Employee said they only have one driver at the moment so it would take another 20 min. 20minutes pass and no pizza. I called once again and was told that his driver wasn’t back. I told him I was calling to cancel because it was ridiculous to wait this long. He offer to give us a half discount. I decline. He offer to give us store credit and I also decline. It’s upsetting because not once they call to let us know what was going on. I had my kids waiting for an hour and a half for pizza. Thank you for your service.

Unfortunately the manager is an awesome guy and the staff are really friendly but they take longer than any place to deliver and their end result is rarely good.

When did Pizza hut become soo stingy? The last few times we’ve picked pizza up, they have been out of peppers. Which pizza place runs out of peppers? No cheese to sprinkle on top either. No paper plates. Anything else you want is for an extra charge.
I had a coupon, 2 medium pizzas for $ 12. He charged me $ 24 and insisted that he was right. I had to point out to him to read the coupon properly. It didn’t say $ 24, it said $ 12.
And who would pay $ 12 for a medium pizza when a large is $ 10 with all toppings?
Pizza hut should stop sending out coupons or promos if their employees don’t understand what it says.