Hertz Rent A Car

We reserved a mid-​sized vehicle online with Hertz through hotwire from Thursday, January 21 — Monday, January 25^th
On Thursday, January 21^st, I arrived at 5:30pm to pick up the vehicle.
Attendant (female) offered me a Hyundai Elantra and a Ford Fiesta. Why the Fiesta, I don’t know as that is an economy-​sized vehicle. We chose the Elantra and she indicated there was a recall on it. Then they offered me a Fiesta and it was too small, so they offered me a Mazda A5 Sport. The vehicle was «really» dirty exterior and interior with a hair brush located on the floor board of the passenger side. Attendant indicated the dryers were broken and if I could take it to a car wash and she would deduct $ 10.00 from the fee for our rental and if we did not like the vehicle, we could stop by any Hertz and exchange it.
First and foremost, we were pushing time to arrive for a wedding in San Francisco. So, why would I take the car to a car wash? Me the customer? Why was I offered a Ford Fiesta when that is a economy sized vehicle? Why would I take time out of my trip to take the vehicle back to a Hertz? Wheels shake when applying the brakes.
All these issues and I do not appreciate the customer service I was presented with when returning the vehicle.
At the end of our trip and returning the vehicle, I explained the issues that transpired and the attendant took off an additional $ 5.00 not even apologetic for the issues.
I am very disappointed with all that transpired or not and will not be renting from here again. I even emailed Aaron Donahue and he emailed me back and he has yet to rectify my issue as of January 28.

They lied to us about the pricing, when we extended our contract. It was more than double what we were told when we dropped it off. We filed a complaint with our bank in order to handle this, and they lost a customer FOR LIFE. If I have a choice of spending three times as much on a taxi, because Hertz is the only rental option, I’ll take the taxi.
THAT is how bad my experience was with these liars.
I had to repost this after my last one was deleted for «not being relevant to this business»
Not my fault you didn’t have the sales and the rental separate! But I’m sure you were happy to see it go. Well, now I’ve made sure my complaints are still being heard!

I made a reservation at this location today for a Nissan Maxima and when I arrived they had no comparable vehicles. According to the rep., they only had Camaros, SUVs, or a Yaris, all of which he could give me a «really good deal on.» I asked if I could get one of the alternative models for the same price as the Maxima and the answer was no… With the exception of the Yaris, which you couldn’t pay me to drive.
At this point, I decide to go with Enterprise on Johnson Dr. They didn’t have a standard size car either so they gave me an F150 for the standard rate instead. That’s service.

Can’t beat the price and the fact that they also gave me a AAA discount! They also let me pick up my car a few hours earlier than I had originally planned, which I thought was awesome. The staff was very polite and friendly, however the car we got was very small. I wish I would’ve known exactly how small it was before renting it, but it turned out to be a great car for our trip!
I also recommend that the cars be cleaned better, as it was very dusty inside the vehicle when I got it, plus left over food/​bags of chips in the back seat from previous renters. Also the windshield wipers needed to be replaced (they streaked horribly and we had to use them often on our trip as it was very overcast). Other than that, I would rent from this place again mainly because it’s very affordable if you’re on a budget and I liked the friendly staff!

i just rented a car from here for 15 $ a day and got upgraded for free. I usually use enterprize because i get great deals but this time hertz gave me the best deal by like 1 $ a day. Everyone there was nice and helpfull. i got an impala for the price of a jetta, they also gave me a ride to work after i returned the car.
This was written a few years ago, had to repost review.

do not rent from this facility employees are liars, rude, and have no customer relation skill… manager is worthless and has no clue what to do. i will never rent from recommend or do buisiness with this company ever again! take this warning seriously, they will totaly screw you over!!!

Your Ventura, California, (on King) staff is questionable! Girl put me on a 15 minute hold, because she had to find the correct answer to my very easy question – which she did not even bother to do – only for a guy to answer the phone & ask me if I can be called back later. He did not realize the girl was supposed to be finding the very easily found answer to my very easy question. Apparently she went off to help an in-​store customer and ignored me completely, because the easy task at hand was too hard for her. Who does that? I got furious, because I had been put on hold for 15 mins, only to be told other customers were more important. His reponse was, «People here have been waiting for longer than that.» All I needed to know was what my weekly rate was set at and that I wanted to extend my rental for one additional week, THAT IS IT. Guess how quick that took the guy to find out? Like 5 seconds. The girl put me on a 15 minute hold to completely ignore me and help someone else, because finding out this information was too hard for her??? She failed to ask her employees for help on finding this information out… not to mention, she failed to inform her employees someone was on hold. How inconsiderate is that?!
This girl has the worst listening skills, too. Everything I told her to begin with, I had to repeat several times, because she did not listen. «What’s your name?» I told her my full name. She repeated the last name as a question. I agreed. She then asked, «Okay. What’s your first name?» Are you kidding me? I chuckled and gave her my first name… again. She got confused and asked me to spell it. Halfway through spelling it, she got confused again. And at the end, she said my name with an upward inflection, as if she was confused again. I agreed. She put me on a 7 minute hold, only to pick up and ask me for my car key info. I told her I didn’t have the keys on me. No answer from her. She kept continually talking about random things, with her employee, ignoring me. Then she put me on hold again, because she was incapable of retrieving my information, via my name and number… something the clueless male employee was able to do in seconds.
This should not have taken 15 minutes to do. I am now wondering if they even extended my rental. That was the first thing I asked the girl to do. I told her I had to return the car today, but wanted to extend for one additional week. She kept asking me how long I wanted to extend for too. She has a major listening problem. It now makes me fear that she has such a bad listening problem that she did not even extend me. I don’t want to call back after dealing with all that drama. So hopefully it is extended. I do not need more drama, simply because you have an incompetent employee who is incapable of doing the simplest tasks, politely.

I can’t believe this sight has 5 star reviews! I have had to rent cars from them so many times because of issues with my personal vehicle and am sent to them per the dealership but not once have I had a clean car from hertz. Not just dirty windows from the dew but completely filthy with trash, cigarette buds and dog hair from the prior renter. When I inform them all they do is apologize. The cars are not only filthy but smell nasty! Would never recommend this Hertz rental store.

I highly recommend this place. When I went it was really busy but they made the effort to make me feel comfortable. One of the young guy in there was very professional and had a smile regardless of the chaos. Shout out to tyler brown! He should be employee of the month!

Love this Hertz location!
Price — Their lowest tier car booked online is only $ 27/​day with my AAA rate. Compare that to Enterprise, their lowest tier car is $ 55/​day.
Availability — They always seem to have cars available, even without a reservation. I’ve made reservations at Enterprise and they have been unavailable.
Timely — I’m always in and out very quickly, they don’t waste my time.