Jiffy Lube

Just had my Prius inspected by this crew for Über. The customer service was excellent. They even fixed my windshield sprayer for no extra charge. Thanks!

As normal I always love to make comments about automotive places. This really had to be one of the better experiences with fluid change! I called them a day prior looking at everything in the area on Unilocal and wasn’t able to find any place that would do a synthetic oil change under $ 90; finally I got up to calling Jiffy Lube. Well the customer service on the phone was really good compared to about 12 other places I called and they seemed to actually want to help me as soon as possible. I also asked them what it would cost if I brought my own oil and filter for the engine, well it costs $ 30 w/​tax $ 34.95 and the only reason was O’Reilly’s had a good deal on Royal Purple full synthetic w/​K&N filter for $ 44.95 so together $ 75.80 ($ 14 cheaper then with them using their oil and $ 34 cheaper with using Royal Purple). When I got there I was welcomed by a greeter who took my car in and the gentlemen didn’t realize I had my own oil and once he saw the Royal Purple he smiled and said «Ok, makes sense now.» well I was waiting inside 15 minutes and while talking to the manager about the place and best possible idea’s for future maintenance they finished the car and was in the front within seconds of us done talking. Great place with awesome staff, I will definitely be coming back for the convenience factor!

I was the last one in tonight & they took such EXCELLENT care of me & my tank. Thanks so much, Rupert!!!

Drove up and a technician immediately ran out and took my keys and rolled my car into their shop. That was the only thing «jiffy» about this process. He said there would be someone to take my info in the waiting area. Walked in to a room full of bored people who looked like they had been sitting around for a while. I looked behind the counter and there was no one there. I immediately started to regret my decision to come here.
I waited around for about 20 minutes then went back to the technician who took my keys and asked him what the deal was, and he said that someone would be there in just a few minutes. Another 15 go by and someone who works there finally comes out. I get excited, they’re finally going to take my information so my oil change can start. Unfortunately, I got my hopes up for no reason. The guy called out someone’s name and one of the other customer’s eyes came to life. As it turns out, I wasn’t the only one waiting for info to be taken. There were several of us, and I was last in line. Great.
Another 20 minutes later and it is finally my turn. The guy asks what oil change interval I want to set, and I tell him what my manufacturer recommends: 10,000 miles. He then proceeds to lecture me telling me that the 10,000 mile interval is only for people running full synthetic, which is totally false. The manual does not state that anywhere. I tell him to put 10,000. He refuses and won’t proceed with the process until I agree to put it at 5,000. Awesome. He then tells me it is going to be an hour. Resigned to my fate I sit back down. I had just waited almost an hour just to be logged into JiffyLube’s system, but, hey, I got a free lecture out of it.
Long story short, I ended up waiting almost an hour and forty five minutes from the time they took my information to the time I got my keys back. It took a grand total of 2 hours 40 minutes to get my oil changed. I know of two other places in town that will do the same job in under 20 minutes. Sure you pay more at those places, but they don’t have you waiting in limbo for almost and hour, don’t lecture you about your own vehicle, and give accurate estimates for how long the job will take. You get what you pay for people, take your business elsewhere.

This is the worst place to come for oil change. We stood at the front desk and were totally ignored. When asked if they will talk ro is, rhe guy said, we are busy and will get to you later. After standing around for 20 minutes, we left and went to Valvoline down the street. They did a wonderful job in 20 minutes. 2 people were working on my car. Very professional. Will never go back to Jiffy Lube…

I brought my car here (2011 Honda Pilot) on Sunday and had a very nice experience. I needed my oil changed and tires rotated. They showed me my filters and recommended I change them and looked at my records to see what else might be due. I had recently moved and they updated my information on their computer.
Before I left the house, I had printed out some coupons and I used both of them. I thought the overall service was maybe a little pricey, but I can’t immediately verify that with a comparison to anywhere else. Even after the coupons, I paid around $ 180 for oil change, filter changes, tire rotation, fluid check, and other checks they performed in the course of my service. I did like how they put protective covers on the floor, seat, and steering wheel, washed my exterior windows and vacuumed the floor. They went over all the services with me, and reviewed what had been done with me at my car, even verifying that my service light was no longer on once I started my car to drive away.
They topped off my positive experience with an air freshener to hang from the rear view mirror. The only thing that would make it over-​the-​top glamorous in terms of a car maintenance experience would be sodas or water and a popcorn machine or donuts like some car dealers have in their waiting areas (there was coffee available but I don’t drink coffee). As far as the service and work on my car – no complaints. Everyone seemed friendly and efficient and I would definitely recommend this as a good place to get basic car maintenance performed in Ventura.

I’ve taken my car here a few times for oil changes. I’ve had great service every time.

Thanks to Nance, Cris, Chabelo and Gerald for going above and beyond to exhibit great customer service to me yesterday. I was blown away with the degree of care, professionalism and support you all gave me. You really turned my day around for the better, making the rest of my road trip so much safer!

I have a ’92 Ford and have used Jiffy Lube for years. They are great about keeping track of what fluids need changing and when the tires need to be rotated. Also, they are careful about checking head– and taillights, belts, and filters. The 1098 E. Thompson Jiffy Lube gets high marks for its clean waiting room and bathroom. They usually have coffee going and have water, newspapers, and TV on offer. The atmosphere is bright and bustling, and I have never been condescended to nor sold a service my car doesn’t need. The manager is professional and friendly, as are Nance and Daniel, two of the employees there. Since this old lady doesn’t work on her own car, I am very grateful for all these services. Many thanks!

Got my oil change and received excellent customer service as usual today. My oil change didn’t even take 30 minutes. I’m always able to find a coupon also which is great. I’ll be back.

Chris is the man over there!!! I have went to him and Jiffy Lube the last few services and I will NEVER go anywhere else. I always felt getting a full service oil change everywhere else was super shady. Now I don’t worry about it and know Chris and his staff are going to take care of me!!! Thanks!!!
–Jay Sprizz

I came in to jiffy lube today for the first time today knowing something was wrong with car. freaking out a little bit considering this is the first car i have bought and had to service on my own. I had so many questions and concerns and inatead of ripping me off knowing i am a newby to thia aort of thing hector answered all my questions and reassured me that we can work on my car problems one by one and that i can come in anytime to get my fluids topped off and checked. I feel so much better after coming here and will definitely be back.

I always bring my car to this jiffy lube. Everyone here is very accommodating and welcoming. Having an older car it helps with up keeping to make sure everything is running well. As a reoccurring customer I receive coupons through the email, which definitely comes in handy. I recommend this jiffy lube location to everyone, as I’ve always received excellent service!

Very friendly service even though the wait was long, I would go back. The mechanic Jesse fixed a tail light short on our sons 2007 police intercepter. Chris an Rupert were both very friendly when we dropped off the car, and when we picked it up the following Tuesday.

About five or six years ago I had 2 GPS units in my car prior to my oil change, and they weren’t there afterwards. The manager claimed to have studied the tape of the workers when my company vehicle was being serviced and said he didn’t see anything bad occurring.
Foolishly I took his word for it.
Fast forward to a few weeks ago.
Have to use this place. OMG!
New company– new car.
Now two pairs of Ray Bans are missing that I had stashed away. Nowhere in the open.
Wtf?
Super uncool and really sad.
I hope they all get chronic hemorrhoids for stealing my stuff.

I went and got my oil changed today and Chris help me out. What a nice guy! He explained everything to me and I am giving him a five star, I will come back because of his great service! Thank you Chris!!!

Chris was amazing polite helpful and generous. He offered to top off our oil even though we are new to town. We told him we just moved here and he really did a great job impressing us with his service. We will certainly be back again!

Talk about hospitality! Very polite, well mannered, and the coffee is ¹⁰⁄₁₀ for sure. The man Chris was the real mvp. It you see a white, yolked, bald headed man, that was probably him. He and the workers care for your vehicle as if it was their own and they are very thorough in their work. They always go the extra mile and that’s why I love me some jiffy lube

Please be aware that this jiffy lube does NOT mess around, they cater greatly to their customers and are extremely thorough as well as informative, no bull here ladies and gentlemen. My husband and I went here today, worked with Chris, who completely took care of oil change, inspection etc. they show you everything that is done step by step before and after. Very professional to deal with and the establishment was nice and clean, friendly. We will be taking my car back to have brakes worked on, they even offered a discounted brake service if we came back within the next 30days :):):) definitely! Will also be bringing our second car as well! Thank you chris & jiffy lube team! You guys made this errand out of all of ours today the easiest and least stressful.

So today was literally the longest day of my life. I needed to get the car smogged and registration taken care of, and I hadn’t been to get my oil changed in awhile so thought it would be best to stop at Jiffy Lube to get my car serviced. Chris helped me from start to end, they were apparently short staffed today, a couple co-​workers had called out sick and so there were only 4 people ALL DAY… So even though he was running around like a crazy person, he was courteous and friendly and ladies he is soooooooo good looking, sadly for single me, he’s happily married. (sigh) In any case, he kept a cool composure and even though my wait time was over an hour, there were quite a few people ahead of me in line, the complimentary coffee kept me happy as did the fact I could change the channel on the TV in the air conditioned waiting room.
I would gladly return, the professionalism is without parallel and even in stressful situations, the staff sails through it with grace. They are also very informative and won’t BS you on what needs to be taken care of and what can wait…