Enterprise Rent-A-Car

Made a reservation with Enterprise to rent a car to return to Santa Cruz from Ventura on ⁶⁄₁₀ for our daughter’s graduation from UCSC. Was informed by employee that they couldn’t rent me a car for a one way without a major credit card. Erin, the manager, stepped up and with a bit of paperwork and phone calls for references, she was able to rent me the car using a reasonable deposit and we made the graduation.
Thanks Miguel and Erin

Had a great experience with manager Erin, who went above and beyond dealing with my personal complicated request. My husband and I has been participating with the AIDS Lifecycle Ride event but needed to leave from Ventura to get to our daughter’s college graduation in Santa Cruz CA. We had reserved a car online but there’s nuances not described online. The clerk at the time, following procedure, denied our rental. Erin returned to the office and heard my appeal, prompting her to go above and beyond in locating a car for us at another location and arranging the paperwork there so we didn’t have to repeat our explanation and made it seamless. Excellent customer service! Thank you so much for your help!

I want to THANK Matt Harris from the ENTERPRISE CAR RENTAL in Ventura, California personally. He, as well, as ALL the people provided me with the BEST CUSTOMER SERVICE I have ever received from a car rental business! I will definitely be a life long customer! I HIGHLY RECOMMEND ENTERPRISE Car Rentals to everyone. You will not be dissatisfied at all. THANK YOU AGAIN. **MATT HARRIS**!!!

The staff charged me the full amount without going over the final charges with me ahead of time. When I called to go over the charges I discovered they had overcharged me. Matt said he would speak with the bank about reversing the extra charges and call me back. I didn’t receive a call back, went in later that day to return the car and had to bring up the overcharge again after they printed out the summary of charges. Matt then informed me there was nothing they could do, and I would have to call my bank if I wanted anything done.
On top of that they charged me an extra $ 100 on top of the total rental charges (including the overcharge), and called it a ‘deposit’. How is it a deposit if the entire amount has been paid? When I asked about the deposit Matt told me ‘Well, usually we don’t tell customers about the deposit.’ Yeah, they actually just don’t tell you and then charge you for things. Anyway, when I picked up the car and signed the paperwork I was told I would receive a phone call over the next couple days to go over the charges. Never happened. Apparently, Enterprise doesn’t think it’s important to inform their customers of possible charges or to go over charges with them before taking their money. I’m incredibly disappointed in the way this situation was handled, and they did nothing to right the wrong.
Oh, and the car was dirty when I got it.

I’ve been a Plus Member at Enterprise or sometime now. I’ve used many agencies in my Business. Enterprise is Number One in the Business!
After using several Enterprise locations I must say the N. Ventura Location Is my favorite.
Why? I feel like I’ve known those folks forever! Even if it’s the first time I ever worked with the Agent they seem to have the best training because I’m always treated consistently with personalized service. If you have to wait a few minutes or 30 Minutes because of a foolish customer ahead of you It will be worth the wait.
As I always say – «Why would you go anywhere else». Have a Great Day!

These guy’s always get me what I need when I need it for a good price and I rent there 8– 10 times a year.

Was told that we needed to take extra insurance because NY and CA are «different» and we wouldn’t be covered by our USAA policy. (USAA later told us not so and that we did not need the extra insurance) I felt disappointed and taken advantage of because of this scare tactic.
Fortunately, in Palm Springs, we had a totally different experience with no pressure and a great value. We going to stick with Enterprise, for now.

It looked like a busy Saturday morning for the guys here. So, if you are renting on Saturday, plan on it taking a few extra minutes. Once we did finalize the rental we were walked out to the car (a 2015 Ford Fusion) That, unfortunately was Filthy. I mean, really, really dirty inside and out.
Ultimately we had to wait an additional 45 minutes for the car to be taken to an off site location to be washed. I share this in this review as a means to give you the potentials at this location, and when making arraignments for a rental, make sure to ask if the car will be ready upon your arrival.
The manager was very apologetic, and compensated us with a discount or two which was most appreciated. For this reason, I’ll still give the experience 4stars, only because there is not 3.5.

Although I had to wait for a couple hours to be picked up due to «having no cars at this location» (a car rental place with no cars?) the overall experience was good. The manager was very apologetic about the delays and even gave me a substantial discount on the rental.

I’ve been to this Enterprise office about 1/​month for past year and they are unfailingly kind and courteous. I’ve never had any problems with rate changing; it’s always exactly what the contract states it will be.

Hands down, best customer service at this location. I rent a car every month for business purposes and Tom and Delia always take good care of me! They are definitely an asset to the company.

Got the AAA discount even though I did not have my card with me, and the employee gave me extra gas credit! Wow! Little things like that will keep me coming back and recommending them to others.

I just tried to rent a car and the guy was beyond rude to me. I have never written a review before but his behavior has made me write my first.
I assume this guy is unhappy in his job. I will not be spending my money here, ever.

I returned my rental vehicle on a late Friday to the enterprise affiliate office at Paradise Chevrolet in Ventura. No one inspected the vehicle, looked at the gas level, no enterprise employee looked at the car for any reason. My Paradise service advisor told me to return the enterprise car keys to the paradise service clerk who takes payments for paradise service. I thought it was odd that no one was inspecting the vehicle but I wasn’t too concerned since I had out the required fuel back in the car and I had not damaged the car in any way. So, on the following Monday, three days after I returned the vehicle and received three telephone messages from an Enterprise employee named Tifanny demanding me to return to the enterprise office to complete an accident report, alleging I had damaged the rental car I had, how could I have returned the vehicle without reporting my accident, that there was major damage to the trunk area, we needed to get our ducks in a row, she says!!! I was shocked and very upset, needless to say. I swear on the love for my own mother and my sister who just died, I was never in an accident! I know my statements may seem absurd, but I have to put my truth and integrity on something I value, cherish, respect, and hold in the highest regard… not just a bible. I couldn’t believe Tifanny was straight out accusing me of having been in an accident and ordering me to complete an accident report. Her behavior is totally inappropriate and unacceptable!!! I called her back and explained I was not in an accident and she began to talk over me, continued to be obnoxious, etc. and we resolved nothing due to her rude and accusatory demeanor. Shortly after this telephone conversation with Tifanny, Enterprise place a $ 250.00 charge on my bank card!!! I did not authorize that charge and found out the next day, the charge was enterprise initiating recovery for damage to a vehicle I never caused. Tifanny needs to be terminated and Enterprise rental car agency needs to be fined for illegal business practices. Tifanny and Enterprise Rental car are scandalous and need to be held accountable.

We had reservations for a rental pick-​up on Saturday morning, but got the dreaded call shortly before we headed over to the Enterprise location. In essence, I was told «Sorry, we don’t have enough cars to fulfill all our reservations».
So much for reservations.

Did an online reservation and went in to pick up the car, which was ready and on time. Place was understaffed. Reservationist (male) was nice and did apologize for the wait. Priced well. I’ll use them again.

I’ve rented quite a few cars over the last year from this location. The staff is always friendly, which is a big plus. Maintenance and upkeep of their vehicles is severely lacking. Been given extremely dirty vehicles. Nails is tires etc. Noticed a lot of staff turnover at this location.

The Thompson Enterprise Rent A Car location is by far the friendliest team I’ve ever experienced. I’ve had several unfortunate experiences with car accidents requiring me to get a rental car. I’ve been quite fortunate to have Enterprise Rent-​A-​Car by my side assisting me through the whole process. They even pick me up and drop me off right at more front door. Service with a smile… what more could you ask for? Competitive prices, you say? They have it!
I searched the internet for ongoing specials and used my Ent Rent A Car membership card for additional added value which included being upgraded to the next level of car. My cars were ALWAYS clean and running perfectly!
The staff is AWESOME! Very friendly and helpful!

The employees here are nice and helpful; however, it is disappointing that when I rent from Enterprise, I receive a car that has no gas, is dirty inside and out, and the tires are low.
Oh, and I’m usually given an «upgrade» that is a gas-​guzzling SUV rather than the economy car that I reserved, AND it takes about and hour and a half after I arrive for me to get out of there.
It seems that the cars are very poorly maintained and the oil change lights are ALWAYS on. Whenever I’ve taken a trip in an Enterprise rental, I spend the entire time worrying when the car is going to break down since the engine lights are on or the tires are going flat.

They are really customer service oriented here. Karen and Cole were both very pleasant in resolving any problems and making sure I was happy. I am having a great experience withe Enterprise as I always have in the past. They are fast and efficient as well.
The only ding is no fluid in the wipers, twice. An easy fix but 2 for 2? They are so good at every thing else i will always use them if needed.