Babies R Us

Was in the area and needed a gift for my sisters 2 year old. They had a stroller that appeared to be sold out but someone offered to check in the back room for me. Success! And my sister loves it.

The staff at Babies R Us are top notch in providing registry assistance. We receive prompt, friendly service — and a nice, extra touch of water bottles. I think their registry return policy is one of the more accommodating ones I’ve seen in a long time.
When choosing a car seat, we were concerned about whether certain models would fit in our cars. Babies R Us is wonderful in that they allow you to take their car seat display models out to the parking lot to try out in your own car, provided that you leave your drivers license at the service desk.
I will definitely recommend this Babies R Us to family and friends — — thank you so much!

I am ill-​equipped to rate this place as a) I do not have a baby and b) I was tagging along on an adventure for a Christening gown/​outfit.
The baby-​themed material goods seemed adequate, colorful, and as though there was a wide variety available. My guide on the journey commented that the pricing of said material goods seemed higher than necessary.
The baby I was with liked wandering the aisles touching things strategically left at his height. Touching is how said baby learns, according to my guide.
The store did not have the item of which we were in pursuit; however, employees were helpful in directing us to other options in the vicinity.
Overall, I enjoyed my trip to the baby-​themed store.
(On a more serious note, for the love of God, please don’t put your real life babies in the display swings that are assembled on SHELVES. That’s just stupid — and yet, I saw people doing that yesterday.)

Usually when i go here I need something down from a shelf or need a big box to be carried and nobody is around to help. I went here easter night and was asked by the same employees over and over if i needed help. I kept telling them no im just browsing (i dont need help picking out clothes). Finally i just left with only buying a couple outfits… geeeeezzz word to management dont have your emplyees ask over and over again for assistance… ps. i wasnt the only person annoyed. Im pretty sure we all left annoyed.

I would have given a 0 if at all possible. I walked in today at 1130am to return an item. Only one employee was at the customer service counter and happened to be checking out someone buying the ENTIRE clearance rack at register 1. As she slowly picked up the purchases one by one bringing them from one counter to the next, it was clear her interest was not in customer service. She did not call for assistance from another associate for me, or for the call she put on hold. The store had few customers but full of employees chatting in groups.
This was not the first run in with bad service here. On 1/​12, no one was collecting shopping carts from outside lot because it was cold and snowy. Again an empty store but no carts inside except for 4 that were stuck together in pairs. 5 employees in the check-​out area watched me struggle through the big glass window to get them apart but I had to go INSIDE to the service desk and literally ask to have someone come out and help muscle them apart.
Prior to that it was a Christmas shopping trip, rude, rude, rude gal at the checkout and filthy bathrooms. I didn’t even want to touch the changing table.
I could go on and on.
This store manager and others in charge should be ashamed of themselves. The Gurnee store has better customer service but my choices are to drive 30 minutes out of my way or buy online and pay for shipping.

Horrible! As a first time mom, I went to both babies r us and buy buy baby to look around/​start registries. Babies r Us is very close to us but they were terrible! Absolutely no customer service in the entire store! The only employees were at the register and too busy talking to each other to even bother offering us any help. My husband and I were looking at travel systems and we could have easily broken one without anyone ever noticing. We both walked out completely disappointed and never even started a registry. I then went to Buy Buy baby in Schaumburg (a good half hour farther from me) and LOVED IT! So many knowledgeable staff members ready to help it was wonderful! I don’t even care that they are slightly more expensive, I refuse to register at Babies R Us. GO TO BUY BUY BABY EVERYONE!

My wife and I came here looking for a baby shower gift. They have a computer/​kiosk for retrieving the wish list of the new mothers and the store has many items to choose from.
The isles are full of what seems to be good quality items but this is where the story goes down hill. The store had about six people shopping but there was only a few staff to help everyone. What should have taken no more than 30 minutes took us about an hour because we had to look for the items ourselves and then when we had a question we had to wait for a salesperson to finish with another customer.
It’s too bad, it shouldn’t be this difficult. I would and did expect more from them since they are in this business.

Store was deserted on black friday, yet bathrooms were gross.